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4.8 stars over the past 12 months
4.8 stars over the past 12 months (5,358 ratings)

Detailed Seller Information

  • VAT Number: GB813706346

eHome - Details

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    About eHome

    Established 2002, eHome (Allcam) specialises in consumer electronics, computing & photographic accessories, and home & office furnitures. We also design and makes our own range of electronic and computing accessories. 

    Our business is geared to the online marketplace (like Amazon & eBay): we only sell what we have good knowledge as well as competitive cost. We buy at clearance prices huge lots of Fujifilm, Samsung, Canon, Kodak, Sony, Nintendo, Targus, Belkin, ASUS, Toshiba, Sandisk products from manufacturers and official distributors, and store them in our self-owned 15,000 sq ft warehouse in Birmingham city center. Our customers can be assured that we have the lowest possible product cost and overhead in our industry.

    We firmly believe in offering fair prices for our products, as well as treating our customers fairly. Allcam (eHome) has been a profitable business since establishment in 2002, and it is the best assurance for our half a million customers that their product warranty and after-sale service is really guaranteed. In 2013 our turn over is around £5.6 million but our founder and CEO, Dr Paul Zhu, is still in the very front line in serving customers daily.

    If you have any queries regarding our products and services, you can always contact us directly:

    Full address:
    Allcam
    Mobile Products LTD,
    Merit
    House, Stanhope Street,
    Birmingham
    B12 0UX,
    Tel
    +44 115 8226589, 0121 4408900,
    Fax
    +44709 698 2089,
    Email:
    sales@allcam.co.uk

    Our VAT Registration number:
    GB813706346 (registered since 2002)

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    Shipping Rates

    This item is Fulfilled by Amazon.co.uk and ships based on Amazon.co.uk Shipping Rates and Policies.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide eHome with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to eHome's Privacy Policy.

    eHome's Privacy Policy

    eHome takes your privacy very seriously, we will not disclosure your data to any 3rd party. We never trade your data. eHome does not retain any credit card info, and all other info (your name, address, telephone, email) are encrypted and stored in our secure server.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy

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    Gift Wrap and Gift Messaging

    You can add a gift message when ordering items fulfilled by Amazon.com or selected Amazon Merchants. Gift message are limited to a maximum of 240 characters – about 10 lines of text. In your message, be sure to include who the gift is from and the name of the gift recipient. For items fulfilled by Amazon.com, you can also choose to use Amazon.com gift-wrapping designed exclusively for our customers, in which case we will print your message on a gift card. Otherwise, we'll include your message on the packing slip. Learn more

  • Top of Page Customer Service & Warranty

    We are very proud of our after-sales service. We have honoured all our warranty commitments to our customers from the very beginning and will continue to do so. We have kept the same Amazon shop and remain the same company since 2002. You will appreciate our efforts if you ever purchased anything from fly by night sellers (or sellers keep closing old Amazon shops and opening new ones), or a bankrupt company such as Camerabox or Savastore, just to name a few.

    You can always return your purchase within the first 30 days (double the legal requirement of 14 days). Please make sure it is kept in original condition and send back to us along with copy of our Sales Invoice and a short note explaining the reason for your return (change of mind, not compatible, battery life too short …), as well as your requests ( refund, replacement, replacing with an alternative product…).  Our return address is: eHome, Merit House, Stanhope Street,
    Birmingham B12 0UX, United Kingdom, Tel: 0121 4408900

    Do I need an RMA number before I return something?
    Unless the item cost is very low, we normally include a Sales Invoice in the parcel when we ship your order, and you can normally use the invoice number as your RMA number within the first 30 days. 
    After the 30 days, you will need to contact us before making a return.

    Do you refund the return postage?
    Yes, but only if the product is defective or we have made a mistake and the product is returned within 30 days. If you changed your mind, or ordered the wrong product, we expect the customer to take the responsibility for the return postage.

    How do I claim the free extended warranty?
    Your extended warranty is automatic; you don’t really need to do anything other than keep our Sales Invoice which is sent to you along with your order.

    If your product develops a fault please contact us and we will let you know what to do. Normally the first years warranty is provided by the manufacturer, so you maybe asked to contact the manufacturer directly or send the faulty product to the manufacturer’s service centre, usually this is a simple online booking which we can also help you with. After the 1st year we would normally ask you to send the faulty product back to us and we will either repair it or replace it with an item in similar or better condition (specification).

    Can I return the faulty products back to you in the first year instead of the manufacturer?
    Yes. However this also means you forgo the first year warranty with the manufacturer, and move our extended warranty forward, so the overall warranty period may be reduced. We will certainly remind you on this point when we send the return instructions.