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4.8 stars over the past 12 months
4.8 stars over the past 12 months (6,486 ratings)

Detailed Seller Information

  • VAT Number: GB749182307

Otherland - Details

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    About Otherland

    Otherland started trading online as a multi-channel retailer in 1997. 

    Our distribution center is located in North London, and we stock a wide range of gifts.

    Customer orders are picked & packed and shipped nationally or internationally in partnership with Yodel, DPD, Parcelforce & Royal Mail. 

    Customer services are available from Monday-Sunday (7am-to-7pm) we will respond to you within minutes of your enquiry.



     

     

     

     

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    Otherland Delivery Rates


    Listed below are delivery details for Otherland, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £1.00 £1.00
    £1.01 to £2.00 £1.50
    £2.01 to £12.00 £2.50
    £12.01 to £19.00 £2.95
    £19.01 to Up £3.95
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £1.00 £1.00
    £1.01 to £2.00 £1.50
    £2.01 to £12.00 £2.50
    £12.01 to £19.00 £2.95
    £19.01 to Up £3.95
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £1.00 £1.00
    £1.01 to £2.00 £1.50
    £2.01 to £12.00 £2.50
    £12.01 to £19.00 £2.95
    £19.01 to Up £12.95
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.00 £5.95
    £9.01 to £19.00 £5.95
    £19.01 to Up £14.95
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.00 £5.95
    £9.01 to £18.00 £5.95
    £18.01 to Up £29.95
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £3.00 £5.95
    £3.01 to £8.00 £5.95
    £8.01 to £15.00 £5.95
    £15.01 to Up £59.95
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £15.00 £9.95
    £15.01 to Up £59.95

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Otherland Dispatch Policies

    Your order will be sent by Royal Mail and should normally be delivered in 3-5 days (UK mainland).


    Royal mail do advise that parcels can sometimes take up to 5-10 days to be delivered.


    Please note that if your item has not been received by you within 15
    working days of the despatch date please contact us with your full name,
    address and payment information so we can investigate further.


    We trust that you will enjoy your purchase. If for any reason you are
    not fully satisfied with our service or your purchase please do not
    hesitate to contact us so we can do whatever we can to rectify the problem.


    Thank you once again for your purchase, your custom is valued and
    greatly appreciated.
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    Otherland Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Otherland with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Otherland's Privacy Policy.

    Privacy Practices

    Otherland values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Customer Satisfaction Guarantee
    We make every effort to ensure your order is delivered safely, in good time and in a perfect working condition. Should you be unsatisfied in any respect, please refer to the change of heart section below.

    Damaged products or missing items

    Please inspect your purchase as soon as you receive it.

    Check to see if the item we have sent is in perfect working condition and make sure we have sent the correct items in the right quantities.

    Faulty products

    Many of our products offer a 3 month manufacturers warranty against electrical and manufacturing defects.

    If you believe the item you have received has a manufacturing fault or defect, please contact Customer Services within 28 days.

    Between 7 and 28 days a credit can be given for a replacement or exchange product.

    We will advise you on how to return the item and will send you a written confirmation (this can include email confirmation). We ask that you then simply return the item in full, along with the packaging and a fully completed Returns Form, within 7 working days.

    Change of heart (30 day money back guarantee)

    We want you to be totally satisfied with every purchase you make from Otherland.co.uk. Therefore, if for any reason you are not totally satisfied, simply inform us within 30 days of purchase.

    Goods returned to us because of an "unwanted gift" or a "change of mind" must be returned in an unused and perfect, re-saleable condition, including the undamaged product packaging, with complete instructions.

    Please note under our 30 day money back guarantee the initial delivery charges are non refundable.

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.