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5.0 stars over the past 12 months
5.0 stars over the past 12 months (136 ratings)

Frequently Asked Questions

Are you open on weekends and bank holidays?
Yes. To ensure our customers receive the best possible service, our new opening hours are:

Monday to Friday 7am - 10:30pm
Saturday and Sunday 9am - 5:30pm

We are also open on public bank holidays except on Christmas day (25 December) and New Year's Day (01 January).

How long does it take for someone to get back to me when I submit a request?
If you submit your request during office hours (7am-10:30pm Monday to Friday, and 9am-5:30pm on weekends) you should receive a response within an hour from your request. If you submit your request outside office hours, one of our engagement ring and diamond experts will get in touch with you as early as possible the next morning.

When will I receive my order?
Vashi makes every effort to get your order to you as soon as possible, and will endeavour to ensure you receive it on or before the estimated delivery date. If you need your item for a specific date please do let us know, and we will do everything we can to ensure that you receive your item on the specified date.

How do I establish the diamond ring size I require?
If the purchase is a surprise, simply take the internal diameter of one of her existing rings and let one of our engagement ring and diamond experts know. If you are unable to do this, you can contact us to request a free ring sizer. Alternatively, we can send you the ring in a standard size. Once you have given the ring and found the correct size – you can usually do this at your local jeweller, you can return it to us and we will resize it for you, free of charge.

Do all products carry a hallmark?
Yes. All our products come with British hallmarks, stamped at the London Assay Office.

Does my piece of jewellery come with a valuation?
Yes. Every piece of jewellery is supplied with a valuation for insurance purposes as well as a diamond certificate.

How do I know if your diamonds are conflict-free or not?
When in doubt, ask your jeweller for a written guarantee. This has to be passed to your jeweller by the suppliers, if the jeweller doesn't have one then he cannot be certain that the diamonds are conflict-free.
As at Vashi we deal directly with sightholders of the DTC (The Diamond Trading Company), the world's largest diamond miner, we are able to pass to you the conflict-free guarantees which are provided to us. We only deal with our associated companies who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict. All Vashi diamonds are guaranteed to be conflict free. If one of our associates was ever found to be in violation of that process, we would immediately stop working with them. We will continue to support and promote any process that works towards maintaining the human rights and best working conditions in the diamond trade. Vashi is a global strong conflict-free supporter and has a zero-tolerance policy toward conflict diamonds.

Where do your diamonds come from?
It's impossible for any jeweller to say that a particular diamond comes from a specific location. At Vashi we deal directly with sightholders of the DTC (The Diamond Trading Company) - the world's largest diamond miner, and we still can't tell from which mine each diamond comes. In fact, nobody can, as diamonds don't come with such information and they are then mixed and assorted before they are cut and polished. Most of our diamonds come from mines which are located in South Africa, Canada and Australia, and are cut and polished in Belgium, India and Russia.

Are your diamonds enhanced?
No. All our diamonds are natural and have never been treated or enhanced in any way. Beware of buying a diamond that may be fracture-filled to temporarily hide inclusions or laser-drilled to remove dark inclusions. These diamonds are no longer natural as they have been treated, and the treatment generally will deteriorate with time. A non-treated natural diamond is a lifetime investment because it never changes, it's the only product in the market which can never be classed as used. At Vashi, we refuse to sell any kind of enhanced diamonds including but not limited to Fracture-Filled or Laser-Drilled diamonds.

Do you have the same style rings in different sizes?
We stock most of our rings in a variety of sizes. If for any reason your ring size is not available we'll gladly resize it for you. As finger sizes can change over time, we offer free resizing for life.

How do I know how a particular diamond will look?
We hand inspect every loose diamond, setting, and piece of jewellery we sell. At Vashi quality isn't a compromise, it's a guarantee. You'll get the best value available in the market.
All our diamonds, regardless of the specifications, are top quality for maximum brilliance and sparkle.
Every diamond has its own unique characteristics, as diamonds are like snow flakes or finger prints; each with its own sparkle and appearance. We invest a lot of time to thoroughly examine every diamond that we carry - after all it is how the diamond looks, not just how it scores on a certificate that is important.

How is my jewellery packaged?
At Vashi we believe that packaging should be both discreet and beautiful. Discreet so that you can keep the surprise until your desired moment, beautiful to wow the gift recipient.
Your order will be delivered in an unbranded, large white cardboard box. Open this large box and you will find a luxury wooden gift box. You can open the large white box and gift-wrap the small box yourself, or if you prefer we can gift-wrap it for you and also include the gift message of your choice. You can rest assured that our dispatch team will gift-wrap your order with the utmost care, and gift messages are printed from the message you provide to us to avoid any possible typing errors.
Needless to say, at Vashi gift-wrapping and messaging services are offered to our customers free of charge.You can select your gift preferences during checkout.

How can you offer such prices?
Our founder and managing director - Vashi Nanwani Dominguez - has been involved in the diamond business at source level for over a decade. Formerly running an international diamond wholesale company, he developed valuable contacts with sightholders of the DTC (The Diamond Trading Company), the world's largest diamond miner.
This has enabled Vashi to form supply chain partnerships with diamond cutters and one of the world's largest jewellery manufacturers and exporters. As a result, Vashi obtains its diamonds and diamond jewellery at primary source prices, and are able to pass on these savings by supplying directly to the end consumer.

How do your prices compare to other internet retailers?
Our prices are lower than on the other online stores. As you are purchasing directly from the main source we are able to pass the savings directly to you by eliminating all the traditional layers of wholesalers and retailers in the supply chain.

Do your prices include VAT?
Yes. All the prices on the website are including VAT at 20%. If your purchase is to be dispatched outside of the E.U. you will be entitled to the discount equivalent to the VAT amount.

Are there any hidden charges?
All the prices you see are final. Shipping, insurance, packaging, and gift options are all included in the price.

How do I return an order?
To return your purchase simply give us a call at 0800 530 0541 or send us an email at service@vashi.com quoting your order number. We will respond as soon as we can, typically within the hour during opening hours. Our Customer Services Team will then send you a personalised packaging slip (via email) to include inside the parcel that you return to us. This ensures that your order is dealt with in a timely manner. We will confirm receipt of all orders via email and telephone call before the close of business on the day they arrive and further ensure that they are returned to you within five working days. We will further call and email you once your item has been redeployed so you can make arrangements for its receipt, and further have a record of the tracking number so you may trace its progress online.
Note: Vashi will not be liable for loss or damage of non-insured return shipments. We cannot be held responsible for any damage or loss you may incur as a result of late delivery or cancellation of your order, so we advise that you retain all proof of posting documentation.

What is your refund policy?
We offer a No Questions Asked 30-Day Money Back Guarantee from the date you receive your purchase. For more information please read our Returns Policy.

Detailed Seller Information

  • VAT Number: GB933563025

Vashi - Details

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    About Vashi

     

    ABOUT US
     

      Welcome  and thank you for visiting Vashi (formerly Diamond Manufacturers)
      We're  really glad that you found us and we'd would love to hear from you.
       
        Free Phone: 0800 530 0541

       

      Founded in 2007 the concept behind Diamond Manufacturers was simple:
     
    'Offer the  Web's Lowest Prices on Engagement Rings, Diamonds and Diamond Studs'.
       
      Our founder and  managing director, Vashi Nanwani Dominguez, formerly run an International  diamond wholesale company which enabled us to build supply chain partnerships  with sightholders of the DTC (The Diamond Trading Company), the world's largest  diamond miner.
     
      We aim for the  highest quality, particularly in products with the greatest value  potential, and encourage customer criticism to continually improve the personal  service we provide to you.
     


        
       
       
          What can you expect when shopping with us?

       
       
    We strongly believe this is not a section for us to complete, but for  our customers to tell the story. After all a company is only as good as its  customers say it is.
            The comments below have been taken from the impartial feedback written  by our customers in Amazon.co.ukWow!! the  Ring was perfect and the service was second to none best Amazon Seller I have  dealt with. Every question was answered and the packaging was exceptional,  highly recommend seller could not have asked for more 5 Star across the board.
           
            The best seller I have ever dealt with, so very  helpful and patient. they went above and beyond to ensure I received my item,  even with a short deadline. As for the ring.. Stunning! Very pleased.
           
            DO NOT HESITATE !!! Birmingham jewellery quarter,  numerous Manchester Jewellers local high street chains-dont bother. Its so easy  to get obsessive about lab certified diamonds ! But u dont wear a certificate  on your finger. We would never have afforded the spec on the high st. I adore  my ring and am complemented every day on its sparkle/clarity. Excellent  service-you will not be disappointed
           
            The ring is  AMAZING! It's everything they said it would be. Suffice it to say that it was  independently valuated to confirm its worth, and it was exactly what was  described. My fiancee loved it, and all her friends and family members were  speachless. I would definately recommend this seller! Can I put 6 stars  somehow?
           
            A smile a mile wide from my fiancee!, and rightly so.  A beautiful diamond of a quality not normally available at high street  jewelers. You can see the quality in an excellent cut and polished diamond,  sparkles aplenty! Thank you!
           
            This is the 1st occasion that ive ever left feedback  but i feel this company deserves it. I am delighted i with the ring i bought .I  needed it to be delivered to Spain, it arrived very quickly and well within the  time frame specified .The personnel service i received went beyond what i would  have expected . I will be using this company also in future so have no hesitation  in recommending them.
           
            I KNOW CAPITALS IS NOT THE DONE THING BUT I CANNNOT  RECCOMMEND HIGHLY ENOUGH!

      Terms and Conditions - International Delivery

    All orders outside of the UK are delivered by Fed Ex. Orders outside of the EEC will be subject to custom procedures and clearance, which the customer is responsible for arranging. In the event that these are not arranged, paid for or resolved, the package will be returned to us.

    We deliver to the countries set out in our Delivery Information page (link), (International Delivery Destinations). However, there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.

    1. If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties, administration charges and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
    2. You will be responsible for payment of any such import duties, administration charges and taxes. Please contact your local customs office for further information before placing your order.
    3. Prices will be subject to the prevailing rate of exchange at the time the contract between us is formed. You will be responsible for any international transactions charges and the price of the Products may appear different on your statement to that quoted on our site due to exchange fluctuations. Delays in providing payment in full by you may result in a change in the price. If the price has increased, you will be required to pay the full amount before we issue a Dispatch Confirmation.
    4. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

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    Vashi Delivery Rates

    All items are shipped fully insured:

    Special Next Day Delivery for the UK                          FREE

    Europe zones 1 and 2                                                  £19.00

    USA & Canada                                                           £25.00

    Australia and rest of the world                                      £29.00


    Listed below are delivery details for Vashi, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    Japan
    Australia and Far East Asia
    M@ UK - Rest of World (ROW)
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £0.00
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £0.00
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £0.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £65.32
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £65.32
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £105.61
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £79.08
    Japan · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £91.71
    Australia and Far East Asia · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £105.61
    M@ UK - Rest of World (ROW) · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £105.61

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Vashi Dispatch Policies

    At Vashi (formerly Diamond Manufacturers) we aim to dispatch your order as soon as possible. Your order will be shipped fully insured with Special Next Day Delivery within the UK. International orders are also shipped fully insured. We encourage you to inspect your package (s) for damage or tampering prior to signing their acceptance.

    Please note that all shipped items are insured to the door and require a signature.

    If you need the item for a specific date please let us know when placing the order so that we can ensure the same is delivered to you on or before your selected date. For priority delivery please call our fulfillment center on    0800 530 0541 or email service@vashi.com

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    Vashi Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Vashi with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Vashi's Privacy Policy.

    Vashi's Privacy Policy

    At Vashi (formerly Diamond Manufacturers) we are fully committed to your privacy.
    We will only use the personal data that you supply to us for the purpose of fulfilling your request or order. All the information collected by Vashi is kept secure and confidential. Your email address and contact information will never be sold, passed, rent, exchanged or otherwise divulge to another company.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    At Vashi (formerly Diamond Manufacturers) we are committed to superior customer service, quality products and your complete satisfaction. If for any reason you are not entirely satisfied, simply return it to us within 30 days from receipt and we will gladly refund your money including delivery costs or exchange the goods. All items need to be in their original condition, new and unworn, and must be accompanied by their original packaging and paperwork.
    Below are listed the benefits of our returns policy:

    • 100% Risk Free Shopping
    • Unconditional Money Back Guarantee, 30 days from receipt
    • Full Refunds
    • Easy Returns, Free for UK buyers
    • Free Exchanges

    You do not need to tell us why you were disappointed, but we will be happy if you do.
    Our No Questions Asked 30-Day Money Back Guarantee is also valid for International orders. Return postage costs are the buyer's responsibility on International orders.
    All items must be returned fully insured via Royal Mail Special Delivery or any other courier which offers insurance and proof of delivery. Do not write Vashi on the package used to return your item. Instead, please write DM Ltd.

    Please write the following address in the package to be returned:

    DM Ltd
    90 Long Acre, Covent Garden
    London
    WC2E 9RZ
    U.K.

    If you would like further clarification regarding our returns policy please feel free to contact us by phone on 0800 530 0541 or by email at service@vashi.com 

    Returns and Refunds - Returning Goods from outside the UK

    Please contact Vashi.com customer service for advice on how to return your parcel fully insured and at no cost to you. You will need to retain and use the returns bag that was included in your parcel.

    By using our returns process any tax or duty that you have paid will simply be reversed and refunded. Please note that if you have sent your item for re-work for example resizing, no tax or duty will be refunded. Unfortunately if you return goods from a country other than the original delivery destination, it is not possible to refund tax or duty charges.

    Please note that any returns sent using a process other than that advised by our customer services team may not be fully insured and will be at your own cost and risk.

    Contact this seller Phone: 08005300541

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    Would you like to have a personalized message waiting for her when she opens the box?

    We offer a free personal gift message service with your purchase. Your gift message is printed from the message you provide to us to avoid any possible typing errors.

    You may request the personalised message during the checkout process.

    All gift messages are free! You can add a gift message for each item in your order. Your message can be printed on a gift card or on the packing slip, the choice is yours.

    Gift Wrapping

    We offer a free gift-wrapping service. Do let us know of your preferences with plenty of time so that we can aim to meet your expectations. You can rest assured that our dispatch team will gift-wrap your order with the utmost care.

    Please note some items may be ineligible for gift-wrap. For more information or if have any other packaging requirements please inform our customer service team by calling 0800 530 0541 or emailing service@vashi.com