Recent Feedback:

4.7 stars over the past 12 months
4.7 stars over the past 12 months (2,421 ratings)

Frequently Asked Questions

Q: When can I expect my order to arrive?
A: We will email you when the item is dispatched and from that date you should expect it to arrive within:
1-2 days (UK 1st class Royal mail)
3-4 days (UK 2nd class Royal mail)
5-7 days (Western Europe)
Up to 14 days (Anywhere outside Western Europe)

Q: My order hasn't arrived within the expected time, how long should I wait?
A: Delivery times vary, especially to addresses outside the UK.  Please allow the following times before contacting us:
7 days (UK)
14 days (Western Europe)
21 days (Anywhere outside Western Europe)

Q: What happens if my item doesn't arrive?
A: We will send another where possible.  Otherwise we will refund your payment.

Detailed Seller Information

  • Business Name: Startup Software Ltd
  • Business Type: Online Retailer
  • Trade Register Number: 05692022
  • VAT Number: GB942854500
  • Customer Services Address:
    • Unit 4, Crown Works
    • Bradford Road, Sandbeds
    • Keighley
    • West Yorkshire
    • BD20 5LN
    • GB
  • Business Address:
    • Unit 4, Crown Works
    • Bradford Road, Sandbeds
    • Keighley
    • West Yorkshire
    • BD20 5LN
    • GB

Startup Media - Details

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    About Startup Media

    Startup Media is the brand name of Startup Software Ltd. We are a UK media retailer specialising in PC games/software and video games/accessories for all your favourite consoles: Sony PS2, PS3, PSP, Nintendo DS, Wii, Microsoft XBOX, XBOX360.

    Startup Software has been in business since 1997. We have been selling online since 2001 and have built a reputation for fast delivery, reliability and a friendly after-sales service.

    We are an established, VAT registered, limited company trading and dispatching from UK mainland.

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    Startup Media Delivery Rates


    Listed below are delivery details for Startup Media, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 5 days
     per Item£0.95
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK - Mainland Street PO BoxETA3 - 5 days
     per Item£0.95
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK, BF AddressesETA3 - 5 days
     per Item£0.95
     per Weight (kgs)£0.00
     per Shipment£0.00
    Europe Zone 1ETA3 - 7 days
     per Item£1.99
     per Weight (kgs)£0.00
     per Shipment£0.00
    Europe Zone 2ETA3 - 7 days
     per Item£1.99
     per Weight (kgs)£0.00
     per Shipment£0.00
    Europe Zone 3ETA8 - 12 days
     per Item£1.99
     per Weight (kgs)£0.00
     per Shipment£0.00
    North AmericaETA6 - 10 days
     per Item£1.99
     per Weight (kgs)£0.00
     per Shipment£0.00
    JapanETA6 - 10 days
     per Item£1.99
     per Weight (kgs)£0.00
     per Shipment£0.00
    Australia and Far East AsiaETA8 - 12 days
     per Item£1.99
     per Weight (kgs)£0.00
     per Shipment£0.00


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Startup Media Dispatch Policies

    The majority of orders will be shipped out within 24hrs of payment received (Mon-Fri). If for some reason there is a delay in dispatch you will be notified of this via email. As we sell many items there are times when we may oversell on a product, in this case if we are unable to get more of the item we will have to cancel your order.

    Please allow short delays during Seasonal and Bank Holidays.

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    Startup Media Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Startup Media with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Startup Media's Privacy Policy.

    Startup Media's Privacy Policy

    Startup Media respect your privacy and are committed to protecting it.  We do not disclose buyers information to third parties, with the exception of Royal Mail.  It may be necesary to give your details to Royal Mail in cases of loss or damage.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Startup Media to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.