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Frequently Asked Questions
- Can I return used products if I don't like them? No, sorry -we can only accept unused unopened items that are in saleable condition.
- I want a VAT refund/ invoice? Sorry - we are US based and not VAT registered.
- Do you have samples so that I can test items? Unfortunately we don't.
- Can you combine two separate orders? No - sorry to benefit from combined shipping you need to order items together.
- I have a payment issue...Please contact Amazon directly - we don't hold that information.
- Why is your shipping so expensive? Why not combine the price? We ship from New York - shipping rates change but we like to keep track of our great prices.
- My item hasn't shipped express! We cannot ship fast on all item, the item may not be available for express, or Royal Mail may have rejected your address... then we ship slow via USPS.
Detailed Seller Information
- Business Name: CosmeticSolutions.com Inc.
- Business Type: c-corp
- Trade Register Number: 20-3011865
- Phone number: +448007565595
- Business Address:
- 50 Ramland Rd.
Cosmetic Solutions Inc. - Details
- Store front:www.amazon.co.uk/shops/A1C65A1P4EY9JA
For questions regarding products, order delivery, or returns, please contact Cosmetic Solutions Inc. Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Cosmetic Solutions Inc.
Cosmetic Solutions Inc. is committed to providing each customer with the highest standard of customer service.
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Cosmetic Solutions Inc. Delivery Rates
We have a minimum P&P fee - Amazon will automatically calculate any shipping discount.
Listed below are delivery details for Cosmetic Solutions Inc., including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK/GB excluding BF address Street ETA 7 - 23 days 1 - 2 days per Item £0.00 £0.00 per Weight (kgs) £6.49 £15.00 per Shipment £2.79 £12.99 UK - Mainland Street PO Box ETA 7 - 23 days --- per Item £0.00 --- per Weight (kgs) £6.49 --- per Shipment £2.79 --- UK, BF Addresses ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £6.29 --- per Shipment £3.29 --- Europe Zone 1 ETA 3 - 7 days --- per Item £0.00 --- per Weight (kgs) £7.00 --- per Shipment £3.29 --- Europe Zone 2 ETA 3 - 7 days --- per Item £0.00 --- per Weight (kgs) £9.00 --- per Shipment £4.29 --- Europe Zone 3 ETA 8 - 12 days --- per Item £0.00 --- per Weight (kgs) £9.00 --- per Shipment £4.29 --- North America ETA 6 - 10 days --- per Item £0.00 --- per Weight (kgs) £3.00 --- per Shipment £5.00 --- Japan ETA 6 - 10 days --- per Item £0.00 --- per Weight (kgs) £8.00 --- per Shipment £8.00 --- Australia and Far East Asia ETA 8 - 12 days --- per Item £0.00 --- per Weight (kgs) £8.00 --- per Shipment £8.00 --- M@ UK - Rest of World (ROW) ETA 8 - 12 days --- per Item £0.00 --- per Weight (kgs) £8.00 --- per Shipment £8.00 ---
* Delivery Rates for Books, Music, Video and DVDUK
7 - 23 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Most of our orders are shipped within 1-2 business days out of New York. They are then inserted into the Royal Mail. Most UK orders that are of in-stock items should arrive on your doorstep 4-8 business days after receipt of your order.
If you order from us and refuse delivery we can charge the cost of returning the item. If you order is over 2kg and outside of the UK we have to use courier - it costs us to ship and we get charged a return fee. If you refuse delivery of an order we have couriered we may have to charge shipping + the return fee we are incurred.
If you place an order for express shipping we will not refund those charges if delivery was attempted within the estimated time frame.
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Please note that we are a foreign seller and not VAT registered. We cannot and do not refund VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.
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Returns and Refunds
Email us at ANYTIME firstname.lastname@example.org! This is the quickest way to get a response as we always answer our email promptly.
Call us Toll Free in the UK at 0800-756-5595 Monday to Friday 10 am – 5pm
If you are not happy with your item – we accept returns but the cost of return shipping will have to be paid by you. If we have shipped to you outside of the UK we will not refund the initial shipping.
Use the number the CS (cosmetic solutions) number on your packing slip and make sure your name and CS order reference is on the parcel. Please reuse the original packaging that this was shipped in. (We will not reimburse you for packing materials bought to return the item). We for reasons of hygiene, cannot accept used cosmetic items, you cannot for example sample a foundation or fragrance and then return it to us.
Cosmetic Solutions Returns
Unit 3, Coln Industrial Estate
Colnbrook, Berkshire SL 3 0NJ.
Costumes cannot be tired on or used.
Wigs cannot be returned for hygiene reasons.
Both of the above can be returned if unused and in the packaging.
If you request a refund, please allow 5 business days from when we receive your return for a credit to appear on your credit card.
We can refund your original shipping charges but this is at our discretion. The returned merchandise will be credited to your credit card. It is your responsibility as the buyer to pay for the return shipping charges.
For refused delivery for international i.e. non-UK orders we do not refund shipping if returned. All item ordered abroad over 2 KG normally ship via courier. This is an additional cost we incur and if you decided to cancel your order after it has shipped we have to charge you for the costs incurred.
Contact this seller Phone: +448007565595
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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We are unable to offer gift messaging.
We are currently unable to offer gift wrapping.