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4.7 stars over the past 12 months
4.7 stars over the past 12 months (4,710 ratings)

Frequently Asked Questions

Frequently Asked Questions

I have changed my mind and would like to cancel/make changes to my order.
To ensure that our customers are presented with the highest level of customer service, all of our systems are fully automated. This means that, once placed, your order is likely to have been actioned within an hour and have already entered into the final stages of dispatch. As a result of this it is not always possible to cancel or amend an order in any way. However, please do contact us immediately and we will endeavour to try our best to help. If your order is dispatched, you may return it to us for a full refund providing that the item(s) is in a brand new and sealed condition.

I have a question about an item I would like to order, what should I do?
If you would like to know more about a product we sell prior to placing an order, please send us an email to sales@plumbtap.com ensuring you include a link to the product or the title/item number and any other relevant information that will help us to assist you. Alternatively you can call us on 01633 876208.

I cannot find my order number, can you find my details another way?
We may be able to find your order with your email address. However to ensure a speedy resolution please provide us with the dispatch number on the invoice included with the order.  

When will my account be charged?
Due to the nature of Amazon, immediate payment is required. We are unable to reserve stock or action orders without immediate payment.

What payment methods do you accept?
The only method of payment we can accept is that made via Amazon. We are unable to accept payment by cheque or postal order. We cannot accept payments made over the phone. 

Can you lower the price of an item?
We always aim to be as competitive as possible and our products are regularly discounted. 

I ordered an item and now the price has decreased, will you price match?
When ordering an item you agree to the price shown at the time of purchase. Regrettably we are unable to offer a price match. Plumbtap reserves the right to adjust pricing in line with commercial decisions. 

I need to receive this item quickly, do you offer any upgraded shipping services?
We're pleased to annouce that we offer an Expedited delivery options. Just select this option during the checkout stage. 

What do I do if I haven't received my order?
In the unlikely event that your order does not arrive by the stated delivery date in your confirmation email, please contact us via your Amazon Account ensuring you include your order number for the purchase or call us on 01633 876208. We aim to respond to all customer queries within 24 hours, however during peak times this may not be possible. 

What do I do if I have received a faulty product or the wrong item?
If upon inspection your order contains a fault/defect or you receive an incorrect item, please contact us via your Amazon Account or call us on 01633 876208. To ensure a speedy resolution please enclose the following:
  • You order number
  • Images of any faults/defects - this helps us to quality check our remaining stock
  • Product code numbers of incorrectly received item(s)
Once received we will endeavour to investigate the problem promptly.

What do I do if I receive a damaged item?
In the unlikley event that your order arrives damaged please accept our apologies. In order to investigate the issue promptly please contact us within seven days upon receipt or your order via your Amazon Account or call us on 01633 876208. Please ensure that you have your order number available when contacting us. We may require images of the damaged product.

Images must depict the damage caused
The image(s) you send us must also include the packaging the items arrived in including the delivery note.
This helps us to investigate and resolve your complaint as quickly and efficiently as possible and also helps us to identify areas where our services can be improved. 

Do you accept returns?
Of course, here at Plumbtap we want you to be 100% satisfied with your purchase. If you're not satisfied, please contact us via your Amazon Account or on 01633 876208 so we can advise and provide you with a returns number.  Then simply return the item(s) within 14 days for an exchange or refund:

For a refund or exchange the items need to be returned:
  • In their original conditions; ideally in the original packaging provided
  • To the correct returns address
  • Within 14 days of receiving the item(s)
  • With a copy of the delivery invoice (Included by us within the package when dispatched)
  • Any other item must be returned in a new condition with its original packaging and accessories.

We recommend you use a registered mail service that includes insurance for your returns as we cannot refund items not received.

If the reason for return is due to the item being damaged and you have contacted us regarding this prior to returning the item, your return postage costs will be refunded. However, if returning without advising us then restocking fees may apply and you will need to cover the cost of return postage. Return postage costs will not be provided for customers returning items no longer required or ordered in error.

What you need to do (returns procedure):
  1. Contact us and we'll provide you with a returns number and send you a returns form by email.
  2. Enclose the returns form within the package and use the returns address label included and post your item(s) back to us.
Once we receive the returned order we will notify you and either a replacement will be sent or a refund processed through Amazon.

Plumbtap reserves the right to refuse delivery or charge a restocking fee for any order returned after 14 days.

Can I return my toilet seat?
All our toilet seats are supplied in a sealed wrapper for hygiene purposes. You can be safe in the knowledge that a toilet seat supplied by Plumbtap is brand new. If you have removed the toilet seat from the wrapper and it is not faulty then unfortunately we cannot accept it as a return as this cannot be sold onto another customer. If the toilet seat has arrived faulty then please contact us for a returns number.

I'd like to keep up to date with all the latest Plumbtap news and product announcements. How can I do this?
The quickest and easiest way to do this is to follow us on our official Facebook and Twitter accounts. Just seach from 'Plumbtap' and you'll find us! 

Detailed Seller Information

  • Business Name: Zeffa Online Limited
  • Business Type: Bathroom Retail
  • Trade Register Number: 07515805
  • VAT Number: GB107223944
  • Phone number: 01633876208
  • Customer Services Address:
    • Unit 33
    • Springvale Industrial Estate
    • Cwmbran
    • South Wales
    • NP44 5BD
    • GB
  • Business Address:
    • Units 33
    • Springvale Industrial Estate
    • Cwmbran
    • South Wales
    • NP44 5BD
    • GB

PlumbTap - Details

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    About PlumbTap

    Who are Plumbtap?

    We are located in Cwmbran, South East Wales and have been trading since 2011. We have gradually built up a range of kitchen and bathroom products with a reputation for high quality and affordability. You'll be pleased to learn that our efficient warehouse team doesn't hang around either, once we receive your order it's processed efficiently and we'll even deliver it to you for free. 

    It goes without saying, that we are dedicated to providing customer service. This has helped us to establish Plumbtap as a serious online shopping outlet in the kitchen & bathroom sector. 

    We are a top rated Ebay Seller with a feedback score of 99.9% with over 60,000 reviews, similarly, on Amazon we have a 95% Feedback score with over 5,500 reviews.  So even though we are flagged as a New Seller on Play, we hope you can feel safe in the knowledge we are a reputable business.

    Please take a look at our range and if you have any questions, our very friendly customer service team will be on hand to answer them.

    Office Hours
    Mon - Fri: 9:00am - 5:00pm

    We also respond to emails made through the Amazon Store 7 days a week.

    E-mail 
    sales@plumbtap.com

    Business Address
    Plumbtap
    Unit 33
    Springvale Industrial Estate
    Cwmbran
    South Wales
    NP44 5BD

    Company Registration Number: 07515805
    Value Added Tax Number: GB 107 2239 44

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    PlumbTap Delivery Rates


    Listed below are delivery details for PlumbTap, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£3.95
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£1.00---
     per Shipment£15.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    PlumbTap Dispatch Policies

    All our products are delivered free in the UK except for Off Shore Islands, Scottish Highlands, Northern Ireland and other remote areas.  Unfortunately, if you live in these areas you may attract an additional delivery charge. 

    We aim to keep our delivery charges as low as we can, however, if we do incur additional postage fee from our couriers, this will have to be passed onto the customer. We will contact you to arrange payment and if you do not wish to proceed with the order, we reserve the right to cancel the order and refund you in full.
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    PlumbTap Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide PlumbTap with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to PlumbTap's Privacy Policy.

    PlumbTap's Privacy Policy

    PRIVACY POLICY

    Plumbtap is committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service. This privacy policy describes how we collect and use your personal data.

    Plumbtap is a UK based website and takes reasonable care to comply with requirements of the UK Data Protection Act 1998 with regard to the personal information you supply on this site.  Plumbtap along with Amazon uses a security system that protects your information from unauthorised use. 

    However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

    Plumbtap may occasionally modify this Privacy Policy, such variations becoming effective immediately upon posting to this website and by continuing to use the website, you will be deemed to accept any such variations. 

    Please note that Plumbtap does provide links to other sites, which may not be governed by this Privacy Policy and you should view the particular privacy policies of those sites for further information.

    Data Collection
    This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details.

    You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.

    If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.

    Data Usage 
    Plumbtap will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship.

    We will also use your data to tell you about changes to the site, new information, or products and services offered by Plumbtap that we think you will find valuable. You can choose not to receive this information by sending a blank email to kris@plumbtap.com with the subject 'No Plumbtap information'.

    Plumbtap does not share, sell, trade or rent your personal data outside of the Plumbtap group. We may choose to do so in future with selected third parties whose products and services we think you will find interesting. You can choose not to receive this information by sending a blank email to kris@plumbtap.com with the subject 'No 3rd Party Information'.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact PlumbTap to get information about any additional policies that may apply:

    Contact this seller Phone: 01633876208

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.