Recent Feedback:

4.7 stars over the past 12 months
4.7 stars over the past 12 months (103 ratings)

Frequently Asked Questions

Q: Where do you ship from?
A: We ship from uk and germany. Normaly we will send from our office in UK near Porthmouth. Big items we will send from germany. You can see it in the  special text for the item, or ask via mail. Normaly you will get the item in 2-4 days ( without weekend delivery)

Q: Are you a German or Uk seller ?
A: We are a german company, special for toys. We have an office in Uk, and so we do all the same from here, like an Uk seller!

Q:What can I do, my order is not delivered after 6 days I have orderd?
A: Please give us an mail, so we can prove your delivery status, and give all information to you. Don´t do it via Feedback on Amazon account, because so we cannot answer.

Bene´s Spielshop GmbH (alle Preise incl. Mehrwertsteuer, kein gemeinsamer Versand mit anderen Anbietern, daher Versandkosten beachten!) - Details

  • Top of Page

    About Bene´s Spielshop GmbH (alle Preise incl. Mehrwertsteuer, kein gemeinsamer Versand mit anderen Anbietern, daher Versandkosten beachten!)




    Welcome to our Amazon Shop


    We are a german seller, standing near Hamburg. Since 2010 we have an office in Uk near Porthmouth, we will send first or second class Royal Mail from Uk or fast (2-6 days) from germany with ups. Beginning 01.04.2013 in UK we will use other companies like HERMES or DPD for delivery.You get in all situation a mail with all information about sending time. We are very fast.

    Please note, a lot of our items are very rare and the price for this are more expensive than normal. The reason is, we bought the items special for this kind of offer. All prices you can see before you buy. Please don´t buy anything, if you are unhappy with the price. In our mind it  is not fair to buy, and afterwards you will say, it was overprized. We want Fair Play.

    We confirm to do the best for your satisfaction.

    If you have any question, please contact us via email, we will answer very fast in the next hours.

    Our Adress in Germany:
    Impressum:

    Bene´s Spielshop GmbH
    Mühlenstrasse 4
    21423 Winsen Luhe
    Germany
    phone: 0049 4171 608336

    VAT Ident Number: DE 253351192
    VAT Ident Number: GB (Pending by HMRC)
    Direktor: Candy Schmittmann
    Number of company: HRB 200749 AG Lüneburg

    Contract Language is only german, all other is only translation!

    Please note, our college don´t speak all english, so it will be possible, you will call back from our uk customer service.

  • Top of Page


    Bene´s Spielshop GmbH (alle Preise incl. Mehrwertsteuer, kein gemeinsamer Versand mit anderen Anbietern, daher Versandkosten beachten!) Delivery Rates



    Listed below are delivery details for Bene´s Spielshop GmbH (alle Preise incl. Mehrwertsteuer, kein gemeinsamer Versand mit anderen Anbietern, daher Versandkosten beachten!), including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 18 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    Europe Zone 1ETA3 - 7 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£14.99
    Europe Zone 2ETA3 - 7 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£14.99


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 18 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

    Top of Page
    Bene´s Spielshop GmbH (alle Preise incl. Mehrwertsteuer, kein gemeinsamer Versand mit anderen Anbietern, daher Versandkosten beachten!) Dispatch Policies

    Some Information about our shipping times

    We will send our parcels with royal mail from uk and ups from germany. The most purchases will we send on the same day you order it. So you will get the items 1 until 5 days after purchase.

    On AMAZON information there is told you will get it in 3-18 working days, we can not change it. There are some items, we need the time of course, but in this case, you will get an information seperate from our customer service.
    Top of Page
    Bene´s Spielshop GmbH (alle Preise incl. Mehrwertsteuer, kein gemeinsamer Versand mit anderen Anbietern, daher Versandkosten beachten!) Tax Information

    Prices are displayed inclusive of any applicable VAT.
    Top of Page
  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Bene´s Spielshop GmbH (alle Preise incl. Mehrwertsteuer, kein gemeinsamer Versand mit anderen Anbietern, daher Versandkosten beachten!) with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Bene´s Spielshop GmbH (alle Preise incl. Mehrwertsteuer, kein gemeinsamer Versand mit anderen Anbietern, daher Versandkosten beachten!)'s Privacy Policy.

    Privacy Practices

    Bene´s Spielshop GmbH (alle Preise incl. Mehrwertsteuer, kein gemeinsamer Versand mit anderen Anbietern, daher Versandkosten beachten!) values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

  • Top of Page

    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Bene´s Spielshop GmbH (alle Preise incl. Mehrwertsteuer, kein gemeinsamer Versand mit anderen Anbietern, daher Versandkosten beachten!) to get information about any additional policies that may apply:

    Contact this seller Phone: 00494171608336

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.