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4.7 stars over the past 12 months
4.7 stars over the past 12 months (1,388 ratings)

Frequently Asked Questions


Q - Who should I contact if I have a query on a product?
A - Our sales team are available on 0845 458 4583 and will be able to answer the vast majority of your questions.

Q - How long do deliveries take?
A - We are pleased to announce that all orders are now sent via the DPD courier service. As such deliveries will not be affected by any Royal Mail strike action. Most deliveries are made in 24 - 48 hours from date of despatch.

Q - What should I do if my order doesn’t arrive?
A - In the event that you have not received your order after 4 working days you should contact our customer services team on 0845 458 4582 who will track the order for you.

Q - What about if my order arrives damaged or is incorrect?
A - If the item is faulty upon receipt or you have been sent an incorrect item, please contact our customer services department on 0845 458 4582 who will arrange to collect and replace the item at the earliest convenience.

Q - And what if I have changed my mind?
A - If you have simply changed your mind and no longer want the item you can return it, unused for a refund (excluding carriage charges). Please see our returns policy for further information or call our returns department on (01622) 870594.

Detailed Seller Information

  • VAT Number: GB152055049

DJM Music Ltd - Details

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    About DJM Music Ltd

    DJM Music Ltd.
    A huge online store providing musical instruments and accessories to musicians and educational establishments for over 15 years.
    Our team at DJM Music is committed to providing the best products at affordable prices. We endeavour to fulfil all orders as quickly as possible and will provide the highest standard of customer service through every step of the order process and after.

    We will always be helpful and will make every attempt to ensure you are completely satisfied.
    If you have any queries or problems please do not hesitate to contact us.

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    DJM Music Ltd Delivery Rates



    Listed below are delivery details for DJM Music Ltd, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.36 £1.39
    £5.37 to £9.99 £2.19
    £10.00 to Up £4.99
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.99 £2.99
    £10.00 to Up £6.99

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    DJM Music Ltd Dispatch Policies


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    DJM Music Ltd Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide DJM Music Ltd with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to DJM Music Ltd's Privacy Policy.

    DJM Music Ltd's Privacy Policy

    DJM Music Ltd will not sell or disclose customer information to third parties.    

      We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)    

      We collect the information about you while registering, to process and deliver your order, and to communicate with you. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy.    

      We may contact you from time to time to inform you of item related special offers, and new products & services. If you do not wish your contact details to be used in this way please email us at: customerservices@djmmusic.com or click the unsubscribe option on any email correspondence.    

    We keep a record of your orders so that you may review your orders and statements online. We also use this information to build understanding of the general interests and requirements of our customers.

      If you have any questions about privacy or wish to check or amend any data we hold please email us at: customerservices@djmmusic.com

    Your statutory rights are not affected.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    All our deliveries are fully insured however if there is visible damage to your package, you must sign and an note the couriers paperwork with a brief explanation of the damage discovered and inform customerservices@djmmusic.com immediately.

    Returning Goods Faulty within 28 days

    Faulty items are rare as we endeavour to check all items prior to despatch. However if an item we sell you is faulty, you are legally entitled to a full refund providing you report it to us within 28 days of receipt. Return the item to us intact with all packaging, manuals, accessories and free gifts offered with the product by using our online returns system (RMA).

      Please note that any attempt by you or any third party to alter or repair your faulty product may invalidate your warranty and any costs arising from such work will not be refunded.

    Please bear in mind that we can only give the final decision regarding the refund/ replacement/ repair of an instrument once the item has been returned to us for inspection. Whilst we will endeavour to effect any refund/ replacement/ repair as quickly as possible, please allow time for this to be carried out, particularly with any warranty issues which may entail discussion with the manufacturers.

    You may be required to contact the manufacturer directly in order to confirm there is a physical fault. This in no way affects your statutory rights and is to speed up the faulty items return  process.

    Returning Goods for Warranty Repair Outside 28 days

    A warranty repair is offered for most faulty goods purchased for which you have had for more than 28 days.

    When DJM Music Ltd accepts the return of an item for repair, we will confirm the fault and send the goods back to the relevant manufacturer or distributor. Due to the logistics involved, it may take up to 4 weeks for an item to be received by DJM Music, repaired and returned back to you. Our online returns system should be used to request and arrange a return.

    Please note that any attempt by you or any third party to alter or repair your faulty product may invalidate your warranty and any costs arising from such work will not be refunded.

    You may be required to contact the manufacturer directly in order to confirm there is a physical fault. This in no way affects your statutory rights and is to speed up the faulty items return process however please remember for warranty repair work we rely on the manufacturer and only act principally as a courier, however be assured we will do everything reasonably possible to speed up the process and keep you informed.

    Incorrect goods received

    If you have received an incorrect product then we will arrange for return and refund or replacement. Use our online returns system to request a returns number and replacement or refund.

    Missing items from the orders

    Large orders may be shipped in multiple boxes which are despatched together but which may get separated en route and subsequently delivered at different times. If items are physically missing from a box then please check the packaging for any signs of damage or tampering. Remember that small items can sometimes be hidden in the internal packaging. Once we have established that an item is missing and isn't in transit, we will either send the missing part or collect the incomplete pack and issue a refund or replacement. Anything delivered with a part missing is eligible for a full return at our expense within 28 days of purchase.

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Contact Details

    You can contact DJM Music by Phone and Email.
    If you have a question regarding a product or placing an order you can contact our
    Sales Team : 0845 458 4583

    If you have already placed an order and would like to track a delivery you can contact our
    Customer Service Team : 0845 458 4581

    If you have received an order but have a problem regarding the item you can contact our
    Returns Team : 01622 870594

    If our phone lines are busy or you would like to make an enquiry outside of our office hours you can email us as: customerservices@djmmusic.com