- Hardcover: 223 pages
- Publisher: Springer (29 Jun 2004)
- Language English
- ISBN-10: 140207994X
- ISBN-13: 978-1402079948
- Product Dimensions: 23.9 x 15.2 x 2 cm
- Amazon Bestsellers Rank: 4,626,341 in Books (See Top 100 in Books)
- See Complete Table of Contents
E-government and Public Sector Process Rebuilding
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More About the Author
Product Description
Product Description
E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers. Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers. The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications. The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS. There is a need to revisit the extensive use of digital wheelbarrows to transmit data, and complement the transactional focus with IT-enabled analysis of the activities. There is also a need to recognize that IS are not just flashy and shining diamonds to be shown off on special occasions. IS are, as most diamonds, manufactured products, part of the activities and intended for replacement whenever the diamonds are no longer suitable for serving their purpose - diamonds do not last forever.
From the Author
We present a series of studies and observations that suggest that governments at present are taking the wrong track if the benefits of e-government is to be any different from the benefits achieved from information technology (IT) so far. The PPR-approach we launch in this book is not a guarantee for reaching the right goals. The goals and aims of the IT applications need to be identified in the organization of the activities that starts and ends customers. This book provides guidelines and inspiration for how these can be approached.
Public Sector Process Re-building Using Information Systems: Dilettantes, Wheel Barrows, and Diamonds is chosen as the title of this book to reflect three overall goals.
First, the aim is to give a constructive input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers. The ambition is not to attack the public sector per se or to argue that no public sector should exist. That would a wrong motivation to adopt this book and would contradict the objectives of the PPR-approach launched in this book.
Second, we want to emphasize information systems as the vehicle for change, but also to acknowledge that we need to broaden the view from focusing on internet technologies only. The book covers a range of applications and technologies other than internet technologies to demonstrate the plethora of technologies that are part of PPR.
Third, the subtitle of the book reflects that there are serious capability challenges in the public sector inhibiting the transformation towards activity and customer centric applications. The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS. Part of this involves a revisit of the extensive use of digital wheel barrows to transmit data, and complement the transaction focus with IT-enabled analysis of the activities. Also, there is a need to recognize that IS are not only flashy and shining diamonds to be shown off on special occasions. IS are, as are most diamonds, produced to be part of a set of activities and are intended for replacement whenever the diamonds are no longer serving their intended purpose.
Inside This Book
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First Sentence
Reorganizing work processes using information systems (IS) has been a focal point for consultancy work in the private and the public sectors. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
Reorganizing work processes using information systems (IS) has been a focal point for consultancy work in the private and the public sectors. Read the first page
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