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Amazon no longer using Royal Mail.

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Showing 1-25 of 30 posts in this discussion
Initial post: 8 Oct 2009 16:49:54 BDT
I've just been reading about this online, and it would be nice if there was some kind of clarification from the powers that be as to whether or not we will be affected by it.

For anyone who isn't aware, Amazon have dropped their contract with Royal Mail and switched to the Home Delivery Network due to the threat of upcoming strikes.

I have a couple of games pre-ordered through Amazon, and my experience with the HDN is less than stellar, so it would be of great interest to know exactly what's happening as I've read conflicting reports as to what kind of packages are affected by this, some sites mentioned it would only be packages weighing more than 500 grams, which I'm thinking would mean games would still be dispatched using Royal Mail...

The strikes of course will affect any site using Royal Mail, but Amazon are the first to take such definitive action, which is why I think some clarification would be helpful.

Posted on 8 Oct 2009 16:54:52 BDT
[Deleted by Amazon on 13 Nov 2011 08:08:13 GMT]

In reply to an earlier post on 8 Oct 2009 16:57:07 BDT
thats only on orders over 500grams.

Posted on 10 Oct 2009 02:40:03 BDT
I'm not sure how much it'll weigh, but I've got a package on it's way from Amazon now containing 3 games and a CD and that's coming Royal Mail. I must be lucky with where I live as I've had no problems with Royal Mail at all. Have ordered quite a lot this last few weeks and they've all arrived next day. I'm sure this'll change if we do get national strikes. In the past, whenever it's been something bigger than just 1 or 2 games Amazon have sent it with City Link. I was surprised the one I've got coming now wasn't actually. I'm glad though as I've had problems with City Link but not yet with Royal Mail. Obviously different for others though. Royal Mail will probably mess it up now I've posted this :)

Posted on 10 Oct 2009 06:56:03 BDT
steve says:
HDN what a joke!!!!
5 days then packet left out in the rain.. If Amazon stop using the Royal Mail, God Help them

Posted on 10 Oct 2009 07:48:29 BDT
Sanchez says:
This is bizarre, I live in Bristol which seems to be in the middle of the striking and I haven't received a normal letter for ages, but I have received all 3 Amazon packages delivered by Royal Mail. Keep going......

Posted on 10 Oct 2009 08:32:49 BDT
Matty456749 says:
i ordered wii fit from john lewis and tthey dilivered it with hdn and it took 2 weeks from despatch date and a hell of alot of phone calls. City link is alot better

In reply to an earlier post on 10 Oct 2009 09:05:28 BDT
You are a contradiction in terms, Matthew. You ordered Wii Fit. YOU SHOULD HAVE WALKED TO ROYAL MAIL HQ TO COLLECT IT! To be honest, I imagine it'd be more fun that the game..
SPOILER - There's 'exercise' in it. Sorry to reveal the magic..

Posted on 10 Oct 2009 10:37:47 BDT
I hope Amazon keep using Royal Mail as i've had no problems with them ever. I always seem to have problems with City Link, so much that if i need to buy something that would have to be shipped with them, i refuse to buy it and wait till i can get into town.

Is the stike in England just? I've still been getting mail pretty much everyday here in Scotland.

Posted on 10 Oct 2009 10:42:19 BDT
[Deleted by Amazon on 15 Nov 2011 18:38:54 GMT]

In reply to an earlier post on 10 Oct 2009 11:08:02 BDT
i ordered cd's which were delivered with hdn. of course they always deliver when i'm at work and need a signature. its a hassle for me as the depot is the other side of town and means using my lunch to pick them up! the result of this is that it was about a week to get the cds and the package was damaged and one of the cd covers was cracked. if amazon continue to use hdn i'll be taking my custom elsewhere!

Posted on 10 Oct 2009 11:49:16 BDT
If HDN are as bad as people are saying, in their own areas at least, then perhaps it's worth letting Amazon know about this. After all, it's not in their interest to use a service that irritates their customers! That said, I am not overly impressed with Royal Mail as a company. I'm happy for Amazon to move their contracts elsewhere, as long as the other options are from reliable companies.

Posted on 10 Oct 2009 11:55:24 BDT
Kevin Laws says:
Royal mail - I do what I can to avoid them
HDN - Never had a problem with these
DHL - are a joke
City Link - Never had a problem with these
Parcel Force - My favorites

Posted on 10 Oct 2009 12:12:00 BDT
Royal Mail have been providing a universal delivery service in the UK for over 300 years - I've never even heard of HDN. I know who I would prefer to handle my deliveries.

In reply to an earlier post on 10 Oct 2009 13:00:35 BDT
Is the stike in England just? I've still been getting mail pretty much everyday here in Scotland.

atm yes. but its heading for a country wide strike.

Posted on 10 Oct 2009 13:09:03 BDT
If they are using then to delivery normal post i will be gutted as i like coming home from work on friday to find the game through my letter box !!!!, may even have to pre-order cod mw2 from game just so i get a copy. Were have people seen this ?

In reply to an earlier post on 10 Oct 2009 13:09:38 BDT
Hi were have you seen this as i carnt find any info on it

In reply to an earlier post on 10 Oct 2009 13:31:01 BDT

Posted on 10 Oct 2009 13:40:18 BDT
I think it depends where you live as far as Royal Mail goes - when I lived in a town, I had no problems and received post usually next day. However, since moving to a city centre, I've had delayed mail, mail delivered to someone else's address in error, received other peoples mail and had stuff ordered go missing , never to be seen again! The latest lost in post was my order from Amazon, who's service can't be faulted coz as soon I reported it, they shipped out my order again in full via City Link instead and it arrived no problem. I've had to complain several times to Royal Mail but still I'm having weeks where I receive no post and am having to report orders as Lost in Post. It's so annoying and really frustrating, so unless Royal Mail pull their socks up, I for one would be happy if all post was delivered by another carrier!

Posted on 10 Oct 2009 14:06:05 BDT
The problem I had with City Link was the location of the "local" depot. Unfortunately, I work all day so wasn't able to receive delivery. I got a note through the door saying it was at the depot 20 miles away from me! After a 30 minute phone call I was able to get it redelivered somewhere else.

It would've been nice to have been notified of the change in courier...

Posted on 10 Oct 2009 14:58:03 BDT
chris says:
amazon have put everything that i get delivered to my house by royal mail signed for. this means that every thing that i used to get the next day, i now have to pick up from the depot 3 days later as i am always at work when the delivery comes, This makes a farce of my prime membership, i really hope HDN will be able to post my £2 book or £30 game....

In reply to an earlier post on 10 Oct 2009 15:00:15 BDT
you pay for amazon prime?

Posted on 10 Oct 2009 15:39:22 BDT
Everything i get delivered from Amazon has to be signed for too, dunno why, don't have Prime. Not to bad because the postman just signs for it, saves me a load of hassle. That's why i have so many problems with companys like City Link ect. I work all day so can't sign for things and their "local depot" is 45 mins away in Glasgow so there's no chance i'm going to pick it up.

Does this HDN company need you to sign for parcels? If so i'll probaly just use Play or something from now on.

Posted on 10 Oct 2009 16:00:48 BDT
shadowseer says:

I guess I'll use or some other websites if the delivery system goes down the dump lol

Posted on 10 Oct 2009 16:12:13 BDT
Sanchez says:
I pay for Prime as you get next day delivery and you can invite family members onto it as well. All my packages come to my work so I haven't had a delivery problem, only letters!!!!
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Participants:  24
Total posts:  30
Initial post:  8 Oct 2009
Latest post:  14 Oct 2009

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