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In reply to an earlier post on 10 Apr 2014 18:16:20 BDT
Last edited by the author on 10 Apr 2014 18:17:54 BDT
I have done it many times on Amazon and every time it was sent 1st class by Royal Mail (except at Xmas) the packages have turned up next day.

Of course DPD is guaranteed next day but at well over £6 - compared to about £1.50 for RM.

Posted on 16 May 2014 14:12:17 BDT
Samsung UE22F5000 22-inch Widescreen Full HD 1080p LED TV with Freeview HD and USB Movie Playback (New for 2013) Well I've had the same kind of raw deal from Hermes. Now Amazon have sent another via HDNL/Yodel that is indicated will arrive today. It's now just gone 2pm and I'm hoping that all these negative comments won't apply to me for a further 3rd weekend! fingers crossed.

Posted on 3 Nov 2014 20:46:39 GMT
Bought Sunflower Hearts bird seed through Amazon , was supposed to be delivered today by Yodel....NOPE they have marked it down as delivered BUT not only was it NOT at my house ( 25kg box... ) , NO note through letterbox and none of my neighbours have seen a van let alone taken in the parcel. Contacted them and to say they are a nightmare is an understatement. They have probably delivered it to the completely WRONG address ( something I know several friends of mine have had happen here in Fraserburgh , also others have had problems with the drivers taking the parcels OFF the vans so they don't have to drive from Aberdeen for 1 parcel... ) which is technically theft and reset ( Scots version of handling stolen goods ) , anyone that took the delivery is also a thief for knowingly taking a parcel not for them ( especially NOT even their street.... ) so I am thinking of making a complaint to the Police about it to try and kick Yodel up the backside.

The company I bought from has been great they are just as hacked off as I am and are changing their courier shortly to get clear of Yodel. Amazon for gods sakes STOP using Yodel they are as reliable as a chocolate fireguard.

In reply to an earlier post on 4 Nov 2014 08:22:57 GMT
Damaskcat says:
They may be unreliable in your area but where I live they are as reliable as anyone else - i.e about 98% of deliveries arrive when they're supposed to.

In reply to an earlier post on 4 Nov 2014 08:31:24 GMT
Quiverbow says:
This thread has 199 participants, some of whom have no issue with Yodel. Let's say it's 10%. That leaves 180 people from Lord knows how many millions of Amazon customers who have problems with Yodel. (Yes, I know the posters here are a mere fraction of the total but no one knows how many of the others have complaints, so you have to forget those.)

Amazon aren't going to ditch Yodel because 180 people have complained. All the while a delivery company is within their agreed percentage, nothing will change.

In reply to an earlier post on 4 Nov 2014 11:16:39 GMT
Damaskcat says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on 4 Nov 2014 12:24:37 GMT
rjhretire says:
I have exactly the same problem here at Oxford! But it's the only way Amazon can operate the Prime and free delivery option! Use a crap courier!! Then just blame them when items go astray, or arrive late! The call centre takes the flack! Good business practice Amazon!!

Posted on 4 Nov 2014 14:16:05 GMT
Dr. Horse says:
Where did your statistic of 98% delivery success come from Damaskat? Anywho, I have generally had an improved service from Yodel (more specifically HDNL) of late; but the service will always be tarnished in my opinion by the time a delivery driver posted a card saying they tried to deliver my parcel without ringing the bell - then as I shouted to him from my living room window to say I was in, ran back to his van and drove off at speed as I ran after his van. He clearly knew I was at home. Another nice touch was when I received a delivery from a Yodel driver who threw a lit cigarette into my front garden prior to delivering my parcel. Luckily I got to it before my 2 year old son did. But hey ho! At least I got the parcel!

In reply to an earlier post on 4 Nov 2014 15:09:03 GMT
Damaskcat says:
From my own deliveries - that's what I was talking about. It is only very rarely that I have something not turn up when it's supposed to. I can only speak from my own experience! I have had the occasional delivery turn up late from Royal Mail, DPD, YODEL, Parcel Force etc. I have had one delivery which didn't arrive at all - earlier this year - and that was DPD. Amazon refunded me and I ordered the same item again which did turn up when it was supposed to.

Posted on 4 Nov 2014 15:19:38 GMT
Dr. Horse says:
Incidentally Quiverbow; this isn't the only discussion page regarding problems with deliveries from Yodel/ HDNL. If we're going on personal opinion, I have never had a problem with DPD (who Amazon use for Prime, in my area at least). I am currently awaiting an order through Hermes (not via Amazon) which is overdue, but at least the tracking says it hasn't been delivered yet. If you want stats, there is a thread on Money Saving Expert that actually has them regarding courier satisfaction. Just Google "the best delivery company".

In reply to an earlier post on 4 Nov 2014 16:37:56 GMT
Last edited by the author on 4 Nov 2014 16:40:50 GMT
Quiverbow says:
The only 'stats' needed is the one that tells Amazon that Yodel are within the tolerance level percentage of delivering when they should. Yodel need Amazon more than vice versa, so they [Yodel] are hardly going to jeopardise their contract.

In reply to an earlier post on 4 Nov 2014 16:49:16 GMT
Last edited by the author on 4 Nov 2014 16:53:36 GMT
Dr. Horse says:
Well of course they're not. But where is a link directly to Amazon to say you're not satisfied? And who is listening from Amazon? Funny you never hear from an Amazon spokesperson on these discussions, isn't it? Fact is is it seems you have to put up or shut up (or moan about it on here), with no response from those responsible.

Posted on 4 Nov 2014 17:06:08 GMT
Quiverbow says:
What do expect Amazon to say when there is nothing for them to say?

"Amazon, Yodel are useless so what are you going to do about it?"
"Yodel is just one of the couriers we use and currently they are well within their delivery success percentage, so there is no reason for any action at this time."

In reply to an earlier post on 4 Nov 2014 17:11:54 GMT
Damaskcat says:
Easy enough to click on help at the top or bottom of each page of the site. Then you just click on more help and contact us and you can e-mail, phone or use live chat to contact Amazon. Couldn't be easier to contact them and tell them what you think.

In reply to an earlier post on 4 Nov 2014 17:14:37 GMT
Dr. Horse says:
That's very generalized example Quiverbow; not to mention a very automated response. Is that what you would expect, is it? Why do you think that people who have a problem with a service shouldn't complain about it? They are paying customers after all.

In reply to an earlier post on 4 Nov 2014 17:21:49 GMT
Dr. Horse says:
It does nothing but refer you to the courier which then charges you a fortune to stay on hold for as long you can afford to.

In reply to an earlier post on 4 Nov 2014 18:09:49 GMT
Last edited by the author on 4 Nov 2014 18:11:43 GMT
Quiverbow says:
I haven't suggested you don't complain, as I know I would. However, there are many people on this thread saying Amazon should stop using Yodel. That isn't going to happen until either the contract runs out or one party doesn't adhere to its terms. When the contract does expire, it may well be renegotiated.

I'm not defending Yodel or Amazon. I'm merely making an observation that whatever anyone says on here, or says to Amazon about not using this courier, the situation will only change when it suits Amazon to do so.

In reply to an earlier post on 4 Nov 2014 18:12:16 GMT
Colin says:
No it does not. Every time I have a problem with a courier delivery, I complain to Amazon - about the specific order and with specific details, and to do that I use the "Contact Us" button, and either phone or chat.
If the problem is with a "prime" order, I get an additional month of membership for free each time I have a complaint involving a late or misplaced delivery.

BUT, I don't expect Amazon to reply on these customer boards, which are not official methods to formally contact Amazon. Complain about specifics, and correctly, and they have to do something.

In reply to an earlier post on 4 Nov 2014 18:56:29 GMT
Dr. Horse says:
It would be nice to have some input from someone officially from Amazon on here - it is an Amazon discussion board after all? Also, I have no problem with Amazon Prime. I have (or have had a) problem with Yodel; and when that comes up they say to contact the courier - which results in me calling their number which you inevitably get put on hold regardless of the time of day at your expense. Now before Damaskat chips in with "That has nothing to do with Amazon" - it has! because the orders I place are with Amazon - they are linked. Like I said before I do not have so much of a problem with HDNL (who are linked to Yodel) but the orders I have through them are not from Amazon; I've had a problem with Yodel - and my orders with Amazon using them and this discussion board is related to them both. I am merely stating my experiences. If you complain to Amazon about an order - Amazon should sort it out! And that's regardless of whether you use Prime or not.

In reply to an earlier post on 4 Nov 2014 18:58:24 GMT
Last edited by the author on 4 Nov 2014 19:00:50 GMT
Quiverbow says:
Your contract is with Amazon not the courier. Amazon has the contract of delivery with the courier. A courier will not refund you anything if something goes amiss.

In reply to an earlier post on 4 Nov 2014 22:19:11 GMT
Dr. Horse says:
Did I say they should?

In reply to an earlier post on 5 Nov 2014 08:06:04 GMT
Quiverbow says:
No you didn't, but it's always worth adding the extra bit just in case someone else questions such a thing.

In reply to an earlier post on 5 Nov 2014 08:23:57 GMT
Damaskcat says:
Then you're not following the instructions! I always speak to Amazon on the odd occasions I have a problem with anything including deliveries. Click on help then need more help then contact us - select an order or select Prime and more and then go through the other options and select other rather than something specific and you should be able to e-mail, live chat or phone.

Once you get down to phone - if you click on phone it will give you a number to call if you don't want them to call you. It's not rocket science!

Posted on 5 Nov 2014 08:35:45 GMT
Last edited by the author on 5 Nov 2014 08:36:32 GMT
Dr. Horse says:
I think you missed the point Damaskat, which was Amazon should chase the order with the courier if there is a problem. It is very expensive being kept on hold when ringing Yodel, (in case you didn't know)
But we've been here before, haven't we? I know what your answer will be.....

Posted on 5 Nov 2014 08:42:20 GMT
Quiverbow says:
"It does nothing but refer you to the courier which then charges you a fortune to stay on hold for as long you can afford to."

We know Amazon should sort out the problem and they do. How is it that you get referred to the courier yet others (myself included) always manage to talk to someone at Amazon? Our queries aren't any different. Maybe you really aren't pressing the right buttons when instructed to do so.
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