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Customer Discussions > top reviewers discussion forum

It really sucks being a casual seller

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Showing 51-75 of 109 posts in this discussion
Posted on 24 May 2012 14:29:41 BDT
The Truth says:
Yeah the auction thing can go either way really. It can have a strange affect on people.

Sometimes stuff will go for 99p but other times, I think people getting caught up in a bidding frenzy and don't want to be outdone. I have sold stuff second hand for more than it costs to buy new.

I bought a P90X exercise programme on here - used - for £27. Retails new for £99 with a 30 day money back guarantee. Sold it on ebay for £100 plus £10 shipping. A mate of mine too was dead chuffed he won an iphone... until the bidding mist cleared and realised he could have bought it brand new from a shop for £2 more. Madness.

I think people think that because it's ebay - it's automatically going to be cheaper than elsewhere. Not true. In my experience it's a very expensive place... whether or not you're buying or selling.

In reply to an earlier post on 25 May 2012 12:11:08 BDT
Have to agree, I've lost over £100 on ebay through a merchant not sending me goods which I paid for using paypal --- Never again just a fkin scam, paypal isnt even bound by FSA ---- screw that!!!

Paying by debit/credit card is much safer (chargebacks :-D).
Mastercard slightly better than Visa in my experience but both oodles better than PayPal.

Selling is easy peasy. Select a listing, set a price. Amazon E-mail you when someone hits the buy button, as soon as you confirm you have dispatched the product, your amazon seller account is credidted minus amazon fees (always made aware of this before you even put your product up for sale) then Amazon has a regular 'pay day' (weekly or monthly, not sure I've only sold one thing) at this point, the money is transferred into your registered seller bank account (may take 6-10 days to clear internal bank checks depending on your bank)

In reply to an earlier post on 25 May 2012 13:17:13 BDT
The Truth says:
Hi PP:
Sounds good. In my experience Paypal's buyer protection is pretty good (it's always been them who have sorted out eBay's mess) but you can improve it still further by setting up paypal payment to go through your debit card rather than come straight out your account - I found this out the hard way :-(

Totally agree though. The only good thing about credit cards is the buyer protection - it was a strange little loop-hole in this this that allowed me to get my money back from a scammer about 3 months after I was robbed on ebay; even though ebay said there was nothing they could do as it was passed the 40 day grace period (I remember, it was day 41!!!). In the end I got my money back, he had all his accounts frozen his money seized and I got to keep his speakers and sell them on for spares... come out about £120 on top - he he he - gotta love karma!

It was no thanks to ebay though, though paypal were pretty good about everything though.

Posted on 25 May 2012 14:36:53 BDT
Last edited by the author on 25 May 2012 15:03:35 BDT
There was a seller on here about 3 months ago who scammed over 250 customers - myself included - by listing electronic products at a cheap, but not unbelievably cheap, price.

After about a month, everyone who went through the correct claiming procedure got their money back. It must have come to a lot of money. In my experience I'd be very surprised if this was similarly resolved on Ebay.

I used to sell a lot of stuff on Am. - internationally, too - but after one hardback cost £3 more to post than the total I received, I've cut back *a lot*. No more international deliveries for sure!

In reply to an earlier post on 25 May 2012 14:56:59 BDT
The Truth says:
Postage is always a pain. Especially as ebay fix the amount. Sold 2 Blurays just this morning actually and was stiffed on postage for them.

Ebay only let you put in a max p&p charge of £2.25 - yet I'm selling 2, so put in the description postage will be £3.00, not £2.25 as stated. Doesn't sound much but it happens all the time and soon ads up. Plus I'd taken a hit on the film anyway.

I'm owed £25 for some speakers I sold too. I couriered them to a guy who then said he didn't realise it would cost so much - ebays attempts to resolve the situation extended to we can only advise you to never send out goods until you've received full payment.

Posted on 14 Jun 2012 17:13:43 BDT
monica says:
Hoping that a seller here might be able to offer a bit of advice:

Last month I ordered a book that didn't arrive by deadline. It showed as dispatched on my account, but I received no notification of dispatch. Seller didn't reply to my email enquiry; I wrote another & received reply, verging on incoherent, giving an excuse new to me (seller was waiting for a copy in better condition than the ones at hand & book wd reach me within a few days). After waiting another week, I applied for a refund. I was given it, along with new excuses from seller (his amazon feed wasn't working, the book was out of stock).

So I immediately ordered the book from another seller. It arrived in record time--except 2nd seller's book arrived today, so the first was obviously from original seller even though at no point was I given a hint that he'd posted the book. I notified amazon, and am given option of losing refund or paying postage to return the first book to seller. To me, it seems I'd be out of pocket either way because first seller acted like a bonehead (and because I was chucklehead enough to be honest about extra copy).

Can anyone think of a way around this, and, if not, a way to convince amazon that this isn't right? (I don't want to deal with incompetent seller directly as he's no credibility whatsoever.) Thanks.

In reply to an earlier post on 14 Jun 2012 17:26:38 BDT
Last edited by the author on 14 Jun 2012 17:27:47 BDT
The Truth says:
Monica, I would honestly just keep the book. I know you're trying to do the right thing but, as they say, no good dead goes unpunished.

I doubt you'll hear anything more of it. I very much doubt Amazon will chase you up and they were probably just toeing the line with their response. And if the seller gets back in touch, great! Say you're happy to return the book when they pay for postage.

I'm no seller, but that's what I'd do as a buyer. You tried to do the right thing but it's been thrown back in your face - why should you clean up someone else's mess?

Posted on 14 Jun 2012 17:35:32 BDT
[Deleted by the author on 15 Jun 2012 02:23:45 BDT]

Posted on 14 Jun 2012 17:36:46 BDT
The Leveller says:
Definitely keep it Monica!

As truth said, you've done what you can. Ask the seller to send pre-paid postage/packaging so you can post it back if he's being funny about it.

It's his problem, not yours :)

Posted on 14 Jun 2012 20:31:39 BDT
Last edited by the author on 14 Jun 2012 20:35:36 BDT
monica says:
Thank you lot so much for replies (and I'm still open to others). Truth, what you say hadn't occurred to me--but if no problem now, wouldn't put it past amazon to tack cost of refund onto next order I place, and if I must fight my corner would rather do so immediately--what do ye reckon? Couldn't be bothered to sell it here and it's the principle rather than the cost that's the sticking point for me . . . Perhaps I'll let it lie as Truth suggests and, if amazon pursue it, take my cue from Leveller and agree to return refund once seller has credited me with cost of posting.

In any case, avoid michael83502--there's no way my problems with him were understandable results of a simple mistake. It's a great shame that he's selling here as marketing manager for a small publisher whom I have/had great time for.

In reply to an earlier post on 14 Jun 2012 23:07:26 BDT
I've let people keep things as a seller - it's no big deal

Posted on 16 Jun 2012 01:20:10 BDT
Lark says:
I provide as much info as I can on sellers, same as reviews of books.

Posted on 17 Jun 2012 09:19:58 BDT
Annah says:
An interesting debate... I didn't realise how important it is to everyone that I give a rating to the seller EVERY time I purchase something. I try and be polite, generally, and say my 'thank you' in the shops and to people providing me a service. Occasionally I've written a letter to 'management' for excellent service (e.g. when my drive was relaid and the team were excellent) I even tip generously if the service is particularly good.... But I don't ALWAYS give ratings on goods sent to me via amazon sellers... I don't do this intentionally ... I'm busy.. And I suppose i thought that paying for the goods was enough. I don't get a thank you for everything/most things that I do at work... But I get paid. I'll certainly make more of an effort to give amazon seller ratings in the future... But sellers should not consider it their right to receive it and think negatively on those who don't get around to doing it.

In reply to an earlier post on 17 Jun 2012 09:27:52 BDT
Last edited by the author on 18 Jun 2012 13:33:58 BDT
Richard says:
That's a fair comment. Buyers shouldn't have to leave feedback all of the time when ordering from various sellers. It would just be nice as a seller to receive a bit more feedback.

Posted on 17 Jun 2012 12:21:20 BDT
Lark says:
I do leave feedback sometimes, not always, I used to leave feedback in every instance but it kind of got more difficult when I wasnt ordering the odd item on a rarely basis. You get asked for one piece of feedback fine but when its ten or more suppliers you can simply get tired of it or the prospect of it.

In reply to an earlier post on 17 Jun 2012 14:50:41 BDT
Last edited by the author on 18 Jun 2012 17:25:40 BDT
Richard says:
It is perfectly understandable not always leaving feedback when you are dealing with loads of suppliers at once. I'll admit that can be a faff. Personally, as a seller I never request customer feedback, as I realise this can get customers backs up. I guess I resent the ones who NEVER leave any feedback for anything ever!

In reply to an earlier post on 17 Jun 2012 23:31:31 BDT
Lark says:
I remember leaving the exact same feedback to a dozen or so suppliers and not really recalling whether any of them were of any particular character besides the fact that I actually got the book in the post and it wasnt ruined by rain or anything like that. Whether I've been sent a message by Amazon, by supplier or anything doesnt make a difference to my providing it.

In reply to an earlier post on 18 Jun 2012 09:08:13 BDT
Last edited by the author on 18 Jun 2012 22:13:40 BDT
Richard says:
Hi Lark, I think you've slightly misunderstood me. I was saying that as a casual seller, I don't request feedback - so as not to guilt trip customers who have bought off me to leave me feedback. I think where the confusion lies is that I can see the feedback issue from both sides. My little gripe was that some people never leave feedback for anyone. Personally, I ALWAYS leave feedback when I've ordered something. If I would have explained myself a little clearer, then maybe I wouldn't have to keep digging myself out of this huge hole I've made for myself.

Posted on 18 Jun 2012 10:49:48 BDT
sally tarbox says:
I ALWAYS leave feedback so as to keep my 'leave seller feedback' box clear and thus keep track of what's still outstanding!

In reply to an earlier post on 18 Jun 2012 11:24:02 BDT
Last edited by the author on 18 Jun 2012 11:24:39 BDT
Richard - I agree. The problem is that the option isn't made prominent as part of the purchase process. I periodically go through my purchases and just give a generic 'good' remark unless anything stands out.

If the package is late, I give 3 stars. It hardly ever happens though.

As a seller, I'll always describe a book as being in a worse condition than it is - it avoids any problems that way. In fact, it makes people happier :)

In reply to an earlier post on 18 Jun 2012 13:04:37 BDT
Last edited by the author on 18 Jun 2012 22:36:57 BDT
Richard says:
Hi Sally, that's what I do when leaving feedback. And L. Hennessy, that's a wise move when selling second hand items, as you cover your own back. I also tend to underplay the condition when selling second hand items.

In reply to an earlier post on 19 Jun 2012 22:22:55 BDT
Lark says:
There are some people who send out e-mails requesting feedback but Amazon requests it anyway.

Posted on 21 Jun 2012 19:59:23 BDT
monica says:
Richard and LH, think you both have the right idea. One seller I've used several times encloses a long letter explaining how important the ratings are, asking customer to inform him of a problem before rating him, and pleading for feedback, all in a rather fawning tone. I did leave feedback the first time, to give him 5 stars & to complain about that letter; otherwise, he's the only seller I don't give a rating to.

And I'd not known that some sellers deliberately underplay an item's condition--but it's very pleasant to receive a book that's in better nick than I'd been led to believe . . .

In reply to an earlier post on 22 Jun 2012 23:29:25 BDT
Last edited by the author on 22 Jun 2012 23:36:20 BDT
gille liath says:
Richard, mate! Looking forward to the next instalment of your thoughts about Lucy Skeaping, whenever it may arrive...

In reply to an earlier post on 23 Jun 2012 09:57:52 BDT
Last edited by the author on 23 Jun 2012 10:00:43 BDT
Richard says:
I'm afraid gille you've got me mixed up with another Richard - who may or may not like Lucy Skeaping. Personally, I've never heard of her. If you check this guy's profile page, you will see it's different than mine. Cheers anyway.
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Initial post:  26 Feb 2012
Latest post:  9 Sep 2014

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