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YODEL Southampton in Meltdown!!! Official on BBC South Today


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Showing 51-75 of 83 posts in this discussion
In reply to an earlier post on 2 May 2012 11:28:29 BDT
Last edited by the author on 2 May 2012 11:32:02 BDT
Quiverbow says:
Is that any different to those who complain about them? There are those that will say if more people raise a complaint, maybe action will be taken. They have and it hasn't. However, in six months time, who knows? Maybe Yodel will be history, maybe they won't.

In reply to an earlier post on 2 May 2012 11:55:27 BDT
Last edited by the author on 2 May 2012 11:57:37 BDT
The Truth says:
YES! It's totally different - because each new person who posts here is a NEW PERSON MAKING A NEW POINT OR TELLING US A NEW STORY!!!!!

All Damaskcat keeps saying is, "Yodel are great, I never have any problem. Yodel are great, I never have any problems. Yodel are great, I never have any problems" like, and I've use the phrase before, a broken record!

Posted on 2 May 2012 12:22:36 BDT
Quiverbow says:
People might not read all the previous posts, so anyone coming in and saying something might not be aware of what has gone before. Only my opinion, of course.

In reply to an earlier post on 2 May 2012 12:35:36 BDT
The Truth says:
Well if they haven't read the previous posts, then they're even less likely to be interested in her opinion on the matter.

In reply to an earlier post on 2 May 2012 13:23:08 BDT
Les Collins says:
Quiverbow we can only hope so. Until then I'm choosing to only buy from online that have RM delivery. I once moaned about RM service, but it was just a blip and everyone has blips sometimes. Just Yodel's has never seemed to stop.

In reply to an earlier post on 2 May 2012 13:48:00 BDT
Quiverbow says:
At the moment, you don't know who is going to deliver from Amazon. I've had Yodel, Royal Mail and City Link, I think it is. Who decides which one to use is not known. It just seems strange that if you order three items, they could turn up via three different companies.

In reply to an earlier post on 2 May 2012 14:43:44 BDT
Last edited by the author on 2 May 2012 14:45:45 BDT
Damaskcat says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on 2 May 2012 14:48:37 BDT
Damaskcat says:
Sometimes I've had Amazon stuff delivered by DPD as well - which is good because they e-mail you to say when it will be delivered (hour slots) and give you the chance to change the date if it's not convenient. IMO - for what it's worth - DPD are the best after Royal Mail simply because of the extra information they provide.

I'm sure others on here will consider that boring information but never mind.

In reply to an earlier post on 2 May 2012 14:50:13 BDT
Last edited by the author on 2 May 2012 14:51:35 BDT
Damaskcat says:
Q- that's exactly the point I've been making. All the people complaining are making the same points over and over again. I doubt if many people who have had good service would even consider posting on here in case they get a lot of abuse about how selfish they are.

In reply to an earlier post on 2 May 2012 15:07:16 BDT
Chris Hall says:
Bless you - but sorry I don't have a problem with you. You'll maybe remeber how I've referred to you as level-headed and quite reasonable in the past. You're also a darn good reviewer for what it's worth.

Yeah - I don't get out 'onto the streets much'. At the moment I'm in the office working. I've also got quite a busy home life with two year old twins keeping me and the wife quite busy. But it's all good.

Sorry you find my posts so long and boring. I have to admit, they are a bit. But I quite enjoy pointing out how foolish you're being with your utterly incorrect assumptions and tackless timing as well as almsot always getting the wrong end of the stick with what people are saying.

BTW - your point on DPD & RM was (IMO) a good addition to the thread. I've not experienced DPD (as far as I'm aware anyway) - so will look out for them in the future.

In reply to an earlier post on 2 May 2012 16:01:46 BDT
Damaskcat says:
Thank you for the patronising comments. I would say I'm probably old enough to be your grandmother so I don't think there's going to be too much you can teach me about life or about people - but if you enjoy wasting your employer's time pointing out what you consder to be the error of my ways then by all means carry on.

In reply to an earlier post on 2 May 2012 16:13:12 BDT
Last edited by the author on 2 May 2012 16:32:55 BDT
The Truth says:
Utter nonsense. That is not the point you've been making at all.

And someone telling us they know about theft at Yodel and some saying they witnessed a Yodel driver throwing a box over their fence and another saying they are having trouble complaining to Yodel, and someone posting a link to website containing press reports about Yodel's poor performance, is not making the same point over and over again... other than how bad Yodel is.

And sorry, but yes, I do find your post about DPD boring too because you've mentioned that several times before as well. And I don't think Chris was being patronising, I think he was being very diplomatic indeed.

In reply to an earlier post on 2 May 2012 16:37:26 BDT
Quiverbow says:
"And someone telling us they know about theft at Yodel"

The point about that comment was that the poster said the company is a criminal organisation, which is a ridiculous thing to say

Posted on 2 May 2012 16:48:50 BDT
Chris Hall says:
Damaskcat - you are obviously someone who always sees the worst in everything. I wasn't trying to be patronising. I've actually said some pretty complimentary things about you. I haven't seen the same from you about anyone. Just a wealth of patronising comments.

Funny how you make comments about people, when in fact you're the worst offender. I suggest you stop seeing the negative in everything, cheer the hell up, and start actually enjoying life.

And I really am sorry that you're getting so annoyed by all of this. It's just a forum. Some pretty harmless chat about problems people are encountering with a delivery service. Nothing to get your knickers in a twist about.

In reply to an earlier post on 2 May 2012 17:22:00 BDT
Last edited by the author on 2 May 2012 17:23:54 BDT
The Truth says:
QB: I was referring not to the posts by Les, but a dozen others on the other thread - even so, surely you can take things with a pinch of salt and understand Les doesn't really think Yodel are a criminal empire...

That would be stupid. Although I do think crime, theft and dubious practise is probably rampant within it amongst some the employees.

In reply to an earlier post on 2 May 2012 18:19:31 BDT
Last edited by the author on 2 May 2012 18:24:47 BDT
Les Collins says:
My Dad was telling my whilst he worked for parcel force back years ago. They had very little if not any technology, they do know. It was a fax sheets delivery routes expected time (realistic) but fine cutting. They never had the problem they did that to what is happening now. It leaves you with 2 question.... 1st being technology crashes, freezes and does its own thing or 2nd People are not trained into know how run the systems the are you using. Either situation can be resolved more simply than people realise. For the 1st update the systems to cope with demand and 2nd train relevant staff to know how to use the systems. Every job i have ever done (excusing a few for obvious reasons) I have been made to go on day courses to learn practices. This includes drivers who don't seem to understand the basic of a conversation. ( Please don't take in any way wrong, I'm a 2nd generation Italian Immigrant) The driver could reed the note I left him on the 1st day of delivery, He could only speak English and Should have been given the option of basic Reading practical test to help with his job, instead he was made to feel bad by me (never intended felt very bad after and drunk a few glasses of Chianti to ponder) Yodel could be helping all these people to strive for a better service. I have an idea, I know there is a petition going around to have it shut. Why not try and get Yodal employees who work for then, that are not happy, to do a petition on getting correct training and correct levels of staff for job intended. We know how many people need work in this City We are close to official family famine. This could be a positive step into something that needs to be done. How do people feel about this?

Posted on 2 May 2012 18:43:27 BDT
Les Collins says:
Damaskcat I know we didn't get on the start, I envying your Yodel experiences, in fact i was just endeavoring on the hope that i could once hope for A Yodel comment that once had similarity's (not identical) to your views. You do seem like a nice person at heart, and as we all know what the heart can drive into doing. If that something is some you truly believe has gone 100% your way? I dont dislike you in fact I have kind of grown fond. (You should have a spin off Springer style group) I would debate with you an the basis that you can bring something different to the post each time (even if this means guests) Anyway Lets aha little love And try and do right for the customers. Starting with why do certain areas no so affected more than others? The theft thing ca't be proven by the way as the depot in question shut down 2 months ago, so to the future.

In reply to an earlier post on 2 May 2012 18:48:04 BDT
Les Collins says:
I do believe what i said and after a talk with trading standards cany prove it as CCTV was all deleted when depot shut down. That's why I am suggesting the plans from previous post know. I just want to know if you feel this a good ideas. I should state my partner is a forma Law student With BA 1st and also Journalism with same Hounors.

In reply to an earlier post on 3 May 2012 08:11:20 BDT
Last edited by the author on 3 May 2012 08:13:14 BDT
Damaskcat says:
Chris Hall - really but thank you for giving me the first laugh of the day - this early as well. I always see the best in people and things - I'm very much I glass half full person and always see the silver lining in any cloud. So you couldn't be more wrong about me.

You confuse blunt speaking with anger - if I was angry I wouldn't be posting on here.

In reply to an earlier post on 3 May 2012 08:14:14 BDT
Last edited by the author on 3 May 2012 08:14:27 BDT
Damaskcat says:
Les - I have nothing against you - I don't know you! I was just pointing out the dangers of calling a company a criminal organisation without a great deal more proof than you appear to have.

In reply to an earlier post on 3 May 2012 10:41:43 BDT
Chris Hall says:
Wonderful, glad you started off your day with a smile.

It's also nice to see you think of yourself as a very positive person. Although I'm not 100% convinced that I'm all that wrong - but of course, I'm always willing to give the benefit of the doubt.

I look forward to your next instalment of "Not everyone's having problems with Yodel", or the much loved and never forgotten classic "All the people complaining are making the same points over and over again".

Posted on 6 May 2012 22:23:13 BDT
Bob says:
I think the problem is many and various with the various carriers, up to a few deliveries ago I would, and have, have praised Yodel as I got a fast efficient delivery by a regular Polish man. However they now seem to use a number of delivery people and I have had problems when they have said they have left a card and not done so and even said they had delivered it. I think my local depot (Reading) is OK (if you can contact them) but once it goes on the van it goes wrong. Last delivery was again by the Polish man and again it worked.
I would have recomended Royal Mail but they have been very unreliable recently.
It is worth complaining to Amazon every time anything goes wrong as although an individual complaint does nothing a large number might make changes. The last I heard Yodel had recognised they had problems and were going to improve (a Yodel spokesperson) but would have to increase the prices, Surprise, Surprise.

In reply to an earlier post on 24 May 2012 16:54:44 BDT
Last edited by the author on 24 May 2012 17:16:34 BDT
Mark Baker says:
I am waiting for something from them also :( it has been stuck in a van for delivery for ages.

In reply to an earlier post on 24 May 2012 17:00:31 BDT
The Truth says:
Mark:
Good luck with that.

Posted on 25 May 2012 16:51:23 BDT
M. Dowden says:
I haven't personally had any problems with Yodel, but I know others locally who have. Rather worryingly , when I came home the other day there was a note saying that they had called and couldn't get a response in a neighbouring house. The fact that they didn't get a response is no surprise, the premises have been empty for at least two months.
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Participants:  21
Total posts:  83
Initial post:  19 Apr 2012
Latest post:  1 Mar 2014

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