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Showing 326-350 of 894 posts in this discussion
In reply to an earlier post on 12 Apr 2012 10:02:48 BDT
The Truth says:
"The reason why my posts get hidden is because people don't like me saying I have had no problems with YODEL. They seem to think my good experience somehow diminishes their bad experiences."

You did. But anyway...

Posted on 12 Apr 2012 19:25:45 BDT
My parcel was not delivered but when I checked on their ( HDNL ) tracking system where it was, it clearly stated they delivered it to me at 1.0g pm today????? I wasn't at home but there is no sign of parcel or any note that they really have been here. What should I do now? I have no parcel but in their system is checked as DELIVERED?!?! How on earth is that possible? I rather use Royal Mail and wait few days

Posted on 12 Apr 2012 22:35:55 BDT
Last edited by the author on 12 Apr 2012 22:39:54 BDT
widowplankie says:
As an ex courier of yodel i can only reply on my behalf. I supplied my own plastic bags to ensure a parcel was protected from the rain if it had to be left in a safe place, I always left my number for the customer to contact me if they were unavailable when I called to arrange a a convenient time, I have even gone out of my way and delivered to there place of work or to auntie Nora at the end of the street. But I would like to point out I willingly did this for 70p a parcel (you only get paid this if you have a completed delivery) and for customers who were considerate, ie knew they were expecting a a parcel so left instructions as where it could be left or asked a neighbour to take it when i called . Lots of people have to work during the day, know they are not going to be available to receive a parcel but expect it to arrive at the appointed time. Many times I have tried neighbours on either side of the address to see if they would take in a parcel to be met by annoyance and curt replies about how fed up they are at being used as a drop of point for neighbours who don't give them the time of day normally but assume they are available for all the couriers in the area to drop of parcels to them.Other scenario's I experienced is needing a signature for a next day delivery parcel, I have left my number to arrange a delivery and on the 3rd attempt I leave a card to say they will need to pick up from the depot, all of a sudden they jump into action and try to rearrange delivery or deny they have had any previous cards. Please take some blame whoever you are I am sure you would not get this kind of service from Royal mail at 70p per stamp.

In reply to an earlier post on 13 Apr 2012 08:03:28 BDT
Damaskcat says:
Thank you for explaining the other side of the story :-) I've always had arrangements with my neighbours on both sides in case I'm out - just as they have with me - and we all three of us always leave instructions what to do with parcels if we don't happen to be in. I've got nothing but praise for all the delivery companies working in this area.

As you rightly point out customers need to play their part too.

Posted on 18 Apr 2012 14:31:20 BDT
[Deleted by the author on 18 Apr 2012 14:34:02 BDT]

Posted on 18 Apr 2012 15:20:58 BDT
Chris Hall says:
Link to the anti-HDNL / Yodel website for all those interested:
http://hdnl.wordpress.com

Posted on 24 Apr 2012 08:36:38 BDT
The Truth says:
I have also just noticed that there is actually an HNDL forum on Amazon... Not just a few threads, but a whole forum. Says a lot.

There was some good stuff on that blog too Chris.

Posted on 3 May 2012 16:11:28 BDT
Jon says:
Every time Amazon use these jokers I cancel my order, as its just not worth the hassle. What is the sorry with their up to 7pm delivery? Who in their right mind would agree to that? I get something delivered to work... I know I will just hang around 3 hours after work to see if my goods turn up.

Less stress to actually go to the shop and pick the items up in person.

Totally useless.

Also what does it say about them when they have a huge negative thread on Amazon? Not much, just wish Amazon would see sense and drop them as a delivery option. At the very least let you know before placing the order so you can go shop elsewhere.

0/10 for delivery service.
10/10 for refunds.

Posted on 4 May 2012 13:49:23 BDT
Mr D.K Lind says:
I've had nothing but problems with Yodel. They deliver late or they deliver wrong or... they don't deliver at all. Sometimes it'd go faster to walk to the Amazon warehouse and pick up the stuff - wherever in the world you happen to live.

Posted on 4 May 2012 16:12:57 BDT
Last edited by the author on 4 May 2012 16:19:13 BDT
street-legal says:
Just ordered a new i pod today. When I got the email to say it had dispatched, my heart sank......it is being delivered by HDNL. I know for a fact that the 'next day' tag has just evaporated, I ain't going to be seeing this baby for three days at least. And there was me looking forward to spending the weekend messing about with it. Grrr!! Amazon, please stop using these primates to deliver your packages........

Posted on 7 May 2012 10:22:34 BDT
Last edited by the author on 7 May 2012 10:30:20 BDT
The Truth says:
Ahhhh. Bank holiday Monday. I get a nice lie in that I've been looking forward to all week... Shame I get a buzz at 6:00am this morning that ruined everything.

My buzzer goes. I stumble out of bed and run, confused down three flight s of stairs and pick up the intercom: "Hello?... Hello?"

No one there, so I head back to bed. Then it goes again. I leg it down and this time when I answer I hear a car engine running in the back ground and a voice says: "I rang for you."

I wasn't aware that I was a butler but I ask who it is and he just says "delivery". I tell him I'll be right down, I just have to put some clothes on. I run back up 3 flights of stairs, pull on some joggers and sprint out my door, though the car park and down the communal stairs of my block of flats.

That's odd? There's no one here. I buzzed him in yet no one is here is in the foyer. I go outside and look up and down the street and it's empty. I check my mail box - empty.

The idiot had just got me up at 6:00am on a bank holiday Monday, knew I was in and that I was coming, but couldn,t even be arsed to wait 2 minutes, if that, for me.

Words can't describe how much I hate Yodel. I don't have confirmation they're the delivery firm responsible yet, but I bet anyone a tenner it is.

In reply to an earlier post on 7 May 2012 11:07:19 BDT
Quiverbow says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on 7 May 2012 12:16:43 BDT
Colin says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on 7 May 2012 12:53:37 BDT
The Leveller says:
Twas a bank hol in May
The rain pattered down
A knock? a buzz?
Truth awoken, with a frown.

He looked at his watch
Only two hundred grand
Bought faithfully, at Ama-zon
verily reported the seller be gone.

"It's 6 o'clock!" exclaimed did he
that Yodel guy, was laughing with glee
"a parcel for you!"
The truth did so hear

But that Yodel guy
He did disappear
The truth in a flash
Thought "this is queer!"

Now what was that parcel
Was it more energy bars?
Or maybe some shoes?
One thing is for certain. . .

That Truth guy has got, the Yodel man blues. . . .

(Cue blusey harmonica rift)

Come on I'm mowing the grass here at the same time! :)

In reply to an earlier post on 7 May 2012 14:44:26 BDT
Last edited by the author on 7 May 2012 16:47:05 BDT
The Truth says:
QB:
I went back to bed? It was 6am on bank holiday Monday.

Colin:
Quite often the Royal Mail guys will buzz, tell me there's a packet and leave it in the foyer and get back to their vans. Then they'll wait and watch to make sure I get it and then we give each other a wave before they head off. I assume this guy went and got in his van to wait, and when I didnt come immediately, got out to ring again, which is why I heard his motor.

leveller:

LOL. Very good. And it's a kitchen bin I think. At least I'm expecting one.

In reply to an earlier post on 8 May 2012 13:19:14 BDT
Arimar says:
I use Yodel to send my ebay items some of which are quite large, I have a lot of sympathy with the drivers who work very long hours and are under a lot of stress. I would say the main problems lie with coordinating the runs - I have had three vans out to collect the same parcel - the conveyor belts which seems to be where most things get lost or damaged and non-regular staff who do not take the same care.

Posted on 15 May 2012 10:07:03 BDT
The Truth says:
A small article in the paper today might be of interest to some:

Apparently you can claim compensation for late deliveries. You can claim for "Consequential Loss" when you have had to take a second day off work to wait in for deliveries that never arrive. The claim forces firms to pay for loss of wages.

In reply to an earlier post on 15 May 2012 12:16:37 BDT
Sounds great in principal, but I wonder just how effective this will be - the courier companies will come up with excuse after excuse and any judgement going against them will be challenged and/or compensation a long time coming...:/

Posted on 15 May 2012 12:25:45 BDT
Quiverbow says:
"We rang the bell and there was no reply."
"I was in"
"Then why didn't you answer the door?"
"I never heard the bell."

Who's going to sort that out?

Posted on 15 May 2012 13:51:18 BDT
[Deleted by Amazon on 15 May 2012 13:57:47 BDT]

In reply to an earlier post on 24 May 2012 14:48:57 BDT
ShadyLady says:
I paid for overnight/next day delivery for an item. I've never experienced problems before but the parcel which should have been here on Tues (latest), has still not been delivered. Amazon have refunded the delivery charge & been chasing HDNL (Yodel) but it is now Thursday afternoon & still no parcel! They claimed to have tried to deliver but couldn't gain access to the property, yet I live on a main road with parking out front & had left the porch open for them. There was no card left to say they'd attempted delivery. Same again day 2. Now we're day 3 & I've been home all day waiting & it's "back on the van", again! I hope Amazon stop using them as a courier. The telephone number quoted to ring if you've no card takes you through to a service that then asks for the calling card number! That's if anyone answers & at 10p per minute it's very easy to rack up a phone bill chasing delivery. The automated service doesn't tell you if the office is closed so it's easy to hang on the line expecting it to be answered. If you try to chase on line you again need a calling card reference no. Frustrating & very disappointing.

In reply to an earlier post on 24 May 2012 16:33:36 BDT
Damaskcat says:
If I were you I'd contact Amazon rather than whoever is meant to be delivering your package - for a start it costs you nothing in phone calls since they phone you!

Posted on 25 May 2012 19:42:17 BDT
cream bun says:
I use Amazon Prime rather more than my husband would like (!) and am 90% happy with it. I am sure you know why it's missing 10% - it was delivered by HDML! I ordered 4 items yesterday for delivery today. One arrived safely (well done, DPD!) but 3 other items are on a magical mystery tour! Firstly, they went to Droitwich to the main hub. Then went to Bristol (okay, they admit this was a mistake), then to Oxford - 20 miles from where I am and from where they are normally dispatched - and are now in Gloucester - 35 miles away! I did all this checking when I got an email from Amazon saying the goods will not arrive til tomorrow. I wish Amazon would say who was making the deliveries when you place an order, so that you can make allowances to make sure you get it on time if it is HDML! I have not had problems with any other delivery service! (and please note that Yodel and HDNL are the same company!)

In reply to an earlier post on 28 May 2012 11:17:11 BDT
I agree I have had 3 collection dates from Yodel and they haven't turned up. They are by far the worst courier company I have ever dealt with

Posted on 28 May 2012 19:46:38 BDT
If any of my Prime trial orders has been via HDNL, I'd never have signed up for it past the trial. Now the first two orders have been HDNHelL and missed the Prime 1-day shipping point I signed up for in the first place.
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