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Initial post: 27 Nov 2011 10:59:41 GMT
The Truth says:
Why am I not surprised? I bought a few bits and bobs during the Black Friday week and all of it's arrived safe and sound, except the stuff delivered by HDNL... Sorry, Yodel, as they're now called.

Well no amount of rebranding will disguise the fact that these guys are a bunch of incompetent fools, who couldn't deliver a letter in a prepaid envelope to themselves.

Im lucky to even be aware theyve attempted delivery as once again, they didn't even put a card in my letter box, but instead just leave it on the pile of junk mail that the cleaners throw out once a week.

How can we get Amazon to stop using these Morons?

Posted on 27 Nov 2011 12:21:58 GMT
Damaskcat says:
In my experience HDNL/Yodel are very good and I've never had any problems with them.

In reply to an earlier post on 27 Nov 2011 12:31:57 GMT
[Deleted by the author on 1 Jul 2012 20:32:21 BDT]

In reply to an earlier post on 27 Nov 2011 14:46:51 GMT
The Truth says:
Damaskcat, you must be the exception that proves the rule then, because Amazon's forums are littered with people who think they're rubbishe. I neve have any problems with royal mail, or any other courier, but time and time again HDNL not only fail to deliver, but fail to leave a 'we tried to deliver an item card today' somewhere safe.

I often find them on the floor, pinned to the notice board in the reception of my flats, or worse, even outside on the street. Surely, the logical place to leave it would be in my letterbox?

And why, is it only them who have trouble? They're useless.

Posted on 27 Nov 2011 14:54:33 GMT
The Truth says:
What a surprise... Just checking my order history and 9 items were bought on Amazon last week. 2 have arrived, one via royal mail, one via another courier company and 7 are missing in transit... All being 'delivered' by Yodel. I only have 1 card from them though, saying they attempted delivery of 2 boxes, so lord only knows what's happened to the other 5 boxes.

Those sort of stats speak for themselves.

In reply to an earlier post on 27 Nov 2011 16:02:15 GMT
Last edited by the author on 27 Nov 2011 16:05:30 GMT
Damaskcat says:
I don't think I've ever had any problems with any of the carriers used by Amazon. About once a year perhaps I get something that arrives the day after I was expecting it but I have an equal number of items which arive the day before I was expecting them so they sort of cancel out.

I know a lot of people do seem to have issues with YODEL/HDNL but as I say I haven't had any.

I suspect it's the old thing - those who have problems shout loudest and therefore everyone gets the idea that all these companies give poor service wherever you live.

I wonder whether it's something to do with living in a rural county where maybe jobs are harder to come by so delivery drivers stay in the same job for long periods and often keep the same delivery rounds. I'm pretty well on first name terms with the post man, the DPD driver, the HDNL driver and the City Link driver - all of whom seem to have stayed in their jobs for long periods of time.

Love DPD by the way because they e-mail you the time of delivery and give you a chance to change the date on which the package is delivered!

In reply to an earlier post on 27 Nov 2011 18:23:51 GMT
shinysteve says:
Like The Truth, I've had problems with Yodel in the past.

A few months ago, I ordered an item (way too big to be posted through my letter box) for which they left a card when they attempted to deliver.

Phoned them up - and they said they could not:
a) Leave delivery in a specified safe place.
b) Arrange for the delivery to be signed for by someone else
c) Arrange delivery to an alternate address

So, I had to go and collect from the local depot - which was made all the more frustrating because it was on an industrial estate which had no signposts correlating to any of the lines of address on the Yodel "We've missed you" card. (I only found the place after seeing someone walking around with an unfeasibly large package that looked like it had been collected)

Anyway, my solution is now - any item I think is not going to fit through my letter box I just get them to deliver to my work's address so I'll be there during working hours.

Posted on 27 Nov 2011 21:23:00 GMT
DPD are great, although disgracefully my delivery yesterday was two minutes earlier than the estimated 12.36-13.36 slot :)
Does anyone know how Yodel operate? My amazon purchases that are delivered by them come via an eastern European guy and his girlfriend in a Country Lion van, and they`re always on time and he`s very courteous; are they franchised out or...because I never see an HDNL/Yodel van? However, for all that I might praise Yodel or DPD, Royal Mail are scandalously bad. They tend to not actually see if I`m in, then drive away, keeping my package hostage in an unmarked location for about a week. They are truly the suckiest of all. I`m fairly sure that there is what might be called "regional variations" regarding the quality of all delivery companies, which makes it all the more fury-inspiring that one cannot specify a courier of choice. That would be a worthwhile development, and you can rest assured I`ve asked amazon to no avail.

In reply to an earlier post on 27 Nov 2011 21:49:10 GMT
Last edited by the author on 27 Nov 2011 21:50:20 GMT
The Truth says:
Royal mail are great for me... sometimes they just deliver stuff to my work address if I'm not in, without any prompting... If they do leave a card, they leave it in my letterbox, unlike HDNL or Yodel.

I see HDNL vans out and about, usually with guys putting boxes back in the back after failed deliveries.

Posted on 28 Nov 2011 13:07:47 GMT
Chris Hall says:
I'd read loads of comments, complaints and moans about how terrible HDNL / Yodel were, but up until recently I hadn't had a problem with them. However, all that changed when neither my wife or me were in when Yodel tried to deliver a recent vine item. Alas, from here on it was a right royal pain in the backside to get the item delivered.

A Yodel card was left through our door on the first attempt at delivery (Saturday), so I quickly went online and arranged re-delivery for the Monday. I received my confirmation that the package would be with us between 7am - 7pm. So my wife stayed in the whole day with the kids so that she could recieve the parcel. Come late afternoon on the Monday there had been no sign of Yodel, so I phoned their 10p/min phone number. They assured me that the parcel was en route and would be with us before 7pm. Later still (probably around 6pm ish) I phoned them again to check it was still coming as it was getting late (and my wife wanted to pop down to the local shops before they closed). They promised me that it was still on its way and will be with us before 7pm. So my wife continued to wait in...

You guessed it! They never turned up! So one very annoyed wife later and I'm back on the phone to them asking what went wrong. They told me that the driver attempted to call, but noone answered, so they returned the parcel to the depot. Funny that, because I was tracking the parcel all day and no 'attempt' for re-delivery was recorded. The parcel was just loaded onto the van in the morning, and then unloaded at the end of the day.

So, being British, I complianed to both Amazon (very apologetic) and Yodel (denying everything). Amazon got back to me saying that Yodel informed them that they had tried to deliver the item, but noone was home, so they left a 2nd card. Lies, lies and more lies. No card was left. No delievery was even attempted. Yodel said they'd interview the driver about the matter because the recorded times on their system don't tally. However, they never got back to me as promised.

The parcel finally arrived Weds evening after a few more phonecalls to Yodel etc. No apologies, no attempts to make up for the matter by prioritising the delivery or even giving a more specific time for delivery. My wife ended up waiting in 2 full days just to get one parcel delivered.

After a little surfing on the web I was bombarded with negative reviews and complaints re the company as well as details of when BBC Watchdog investigated their appauling service and the lies they spouted on each occassion. Seems that my expereince is pretty much the norm. In fact, there are thousands of REAL horror stories online about them that makes me think I got off very lightly.

So, my expereince thus far is that all's fine as long as you're in upon first attempt at delivery. If you're not...then things are likely to get very frustating for you!

In reply to an earlier post on 28 Nov 2011 17:37:43 GMT
Last edited by the author on 28 Nov 2011 17:40:56 GMT
The Truth says:
Chris Hall:
A typical story there Chris. I feel your frustration.
However, Yodel may well have left you a calling card... Check in your chimney, up your cars exhaust, with your dustmen, or in your neighbours guttering. Check anywhere else other than your letter box - because this seems to be the last place these dossers leave their little green and yellow burdens of woe.

Shiney Steve:
It's nice to find something we agree on - it's just a shame it happens to be the poor service of these jokers ;-)

Posted on 28 Nov 2011 22:13:32 GMT
Just adding my experience waiting for a delivery via Yodel...

Item arrived at my local depot on the Friday, but mysteriously failed to make it into a van, so sat a few miles from me for the whole weekend. Today (Monday) the parcel did make it to the van, and was marked as out for delivery.

At 6pm the parcel hadn't arrived, so checked the tracking online, and it was marked as failed due to an "incorrect address"... Which is odd as DPD had delivered a different Amazon parcel just a few minutes before (right slap bang in their very precise delivery window of between 17:19 and 18:19).

I phoned Amazon, the nice lady apparently called Yodel and came back to tell me that the "incorrect address" was in fact incorrect and they did have the right address and it was out for delivery and would be with me by 21:00 this evening.

This of course came and went, another call to Amazon and surprise, Yodel is closed for the night.

My answer is simple. I am now cancelling this order... Although its not Amazon's fault that Yodel seem so hopeless, it is Amazon's fault that they choose to employ such a useless carrier... So it has cost them this sale, and if everyone else did the same then Yodel would be dropped like hot stone.

In reply to an earlier post on 29 Nov 2011 00:04:56 GMT
The Truth says:
Andrew. That's not a bad idea. I think I might do that in the future - money talks after all.

Posted on 29 Nov 2011 20:55:41 GMT
In case others want to do the same, I was told this morning that I would have to refuse the package (which still hasn't been sent out for dispatch anyway, five days after it arrived at the local depot) and once they receive it back they will refund.

I dug my heels in, on the basis that there is no package to receive or refuse and if they sit on packages for five days that are out for delivery, then who knows how long they'd sit on it going back... so demanded an immediate refund and told Amazon that it's up to them to sort the return out with Yodel.

After a bit of time on hold, that's what they have done. I have my money back and I would urge anyone who is having issues with the delivery from Yodel to do the same. Phone them, cancel the order, demand an immediate refund so that you can buy from a supplier that does not use incompetent couriers!

Posted on 2 Dec 2011 21:53:50 GMT
You folks all seem incredibly lucky. I placed an order a month ago, delivery, 6 working days...i've received calls confirming a delivery date, followed by definite delivery times, even been told its en route in the many times i hear you ask?....five so far. Reason i say you folks are lucky is because it sounds like occasionally at least you've had notes...or attempted notes haha. We've waited in, so far, five seperate occassions. Taking time off, to wait in for something that never comes. So i could potentially be working and earning but instead i'm waiting for this. Also anticipating my phone bill. Seen as we've had to call them to find out why it's not arrived and arrange a new delivery, as all we usually get is "not coming, warehouse problem, please call to arrange a new delivery", they also seem to have issues calling you back when promised. Thankfully today we got some more information. Though unfortunately, it was bad information, they've lost it, in their own warehouse?! I'm keeping this order, i'm intrigued to know exactly how long this'll take. Its a tumble dryer, so it's fairly large. Maybe i should place a bet with Yodel, if they can get it to me, before christmas (2 months after the order), i only pay half price for the item...if they get it to me afterwards, i get it free, and a nice shiny new Mac Pro with dual screens, preferably delivered by someone different. Either way they'll be receiving my phone bill at this rate.

Posted on 6 Dec 2011 21:28:42 GMT
Awful, i ordered a ps3 last week and expected the delivery on monday went out of city came back and hey presto hdnl says they have delivered to the customer, their website have no email etc, and now i am trying to chase up with amazon as to where they delivered. I am now planning to cancel every order that have hdnl, i dont have this problme with royal mail or any other courier service.

Amazon if you continue using hdnl i am not going to place any orders simple

Posted on 6 Dec 2011 22:02:11 GMT
The Truth says:
Welcome to the HDNL club Mani... Another satisfied customer.

Posted on 7 Dec 2011 08:26:18 GMT
Quiverbow says:
I have had no problem at all with HDNL or anyone else that delivers to me. What I can't understand is why a book worth 3 or so needs a signature, yet something I've paid 50 for doesn't. And why are some items delivered via HDNL and others by Royal Mail or another courier?

In reply to an earlier post on 7 Dec 2011 09:39:31 GMT
Damaskcat says:
Q - I haven't had any problems either. I have found that sometimes if it's just a small package HDNL just put it through my letterbox without a signature.

I think it depends what time of day it's despatched as to who they use - but that's just my theory. If it's despatched early in the day it tends to be Royal Mail but if it's evening then it tends to be one of the courier companies. I have Prime but that doesn't seem to make any difference to which they use - just to the speed of despatch and delivery.

Posted on 7 Dec 2011 10:16:45 GMT
Chris Hall says:
I've ordered a lot of my (larger-sized) xmas gifts elsewhere this year to avoid having the problems that come with Yodel. I've noticed that over a certain size parcel (i.e. larger than the average book size) and Amazon downgrade their delivery service to Yodel rather than Royal Mail.

So, with this theory in mind, I now only order reasonably small items from Amazon as a general rule. It's a shame - because I like shopping from Amazon. But the added hassle of dealing with Yodel doesn't make it worth it.

In reply to an earlier post on 7 Dec 2011 12:49:57 GMT
Damaskcat says:
I don't know that it's the size of the parcel that decides it because I've had small - less than book sized stuff - come via Yodel. I wonder whether maybe I've never had any problems with them because I'm almost always here when they deliver and if I'm not my neighbours take in parcels for me. With having Prime as well I know when things are going to arrive before I order so I can order at the right time so that I'm most likely to be in.

In reply to an earlier post on 7 Dec 2011 19:39:57 GMT
Going slightly off-topic, but the Prime thing; the biggest bonus is not so much the quick delivery for me, it is what you said about knowing when it is going to come! So I might well actually wait to order something until Friday, as I can definitely be in to receive it the day after it. I`m sure I read on a forum a while ago somebody saying that people who are at work in the day shouldn`t buy online - if they weren`t in to receive their item they can`t complain if there are problems! They must have worked for Yodel.

Posted on 7 Dec 2011 19:45:31 GMT
In an update to my previous post, i chased up on the ps3 i ordered which HDNL says its been delivered to the customer, i spoke to their call centre and their update is that the courier left it on my doorstep. Yeah that makes sense, leave a package at the doorstep to a block of flats, surely i will get the package. amazon are sending me a replacement though i have no hope of getting this. I am going to give up and chase up on a refund. From now on, I will not place any big orders from amazon which will go through HDNL.

Posted on 7 Dec 2011 21:27:28 GMT
Quiverbow says:
How do you know if an order will be delivered via HDNL? Does it tell you the courier before you buy it?

Posted on 8 Dec 2011 02:50:31 GMT
Colin says:
I have had some problems with HDNL in the past leaving my deliveries at completely the wrong house (different number and street name), but had others arriving OK.
Most recently (last 3 months or so) I have had 2 deliveries froim Yodel where cards were left. For the first one I went online with Yodel and requested a rearranged delivery, received a confirmation email - it never arrived. I tried checking the parcel status using their tracking number and both their online tracking and telephone tracking claimed the tracking numbner did not exist. I tried to leave a complaint - it has a very low character limit for complaints but does not tell you until you try to "submit"- AFTER you have spent 15 minutes giving details of your complaint so that they can actually investigate. I trimmed down the complaint, successfully submitted but NEVER received any follow-up response. After not receiving my delivery for a second day I DIOD manage to contact someone by telephone who said on their system he could see that my package was still in the depot but could not see my redilivery requests. I received the package next day.
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