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It really sucks being a casual seller


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Initial post: 26 Feb 2012 23:13:21 GMT
Last edited by the author on 26 Feb 2012 23:20:50 GMT
Richard says:
As someone who sells items from time to time, I have to say it really sucks being a seller. Occasionally if you're lucky you'll get positive feedback for a good service you provided, but for most of the time you'll get ignored. Then you get certain individuals who don't read the small print properly about what you're precisely selling them - even though you couldn't have made it any clearer, so you end up having to give them a refund. I can't be bothered anymore. Do any other sellers feel the same way? Rant over!

Posted on 27 Feb 2012 01:16:09 GMT
The Leveller says:
Richard

I don't sell myself but I do give positive seller feedback if deserved, which it always is for myself. I do look at seller feedback before making purchases. It all helps I believe! Plus I have emailed sellers many times and always get a great response.

Don't lose heart fella and march on!

Think Dirk Kuyt! :)

I hope the selling improves.

In reply to an earlier post on 27 Feb 2012 07:17:04 GMT
Damaskcat says:
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Posted on 27 Feb 2012 08:01:20 GMT
Crookedmouth says:
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Posted on 6 Mar 2012 16:47:50 GMT
All sellers, no matter what the physical situation, have to suffer the fact that the customer has all the rights. We have a small retail business and even stuff that the customer has examined for ages still comes back! They don't even have to have an excuse, never mind a valid reason for the return, and it's very galling when you've put a couple of hours into the original sale. At least an online sale is not much more than making up a package and sending it off.

Posted on 6 Mar 2012 17:15:49 GMT
Last edited by the author on 6 Mar 2012 17:32:29 GMT
Quiverbow says:
Hang on. You have a retail outlet and you let people return what they've bought simply because they decide don't want it? What are you selling?

Posted on 6 Mar 2012 20:32:17 GMT
monica says:
I'm wondering the same, Quiverbow--if it takes a couple hours to make a sale, whatever Mayor Hobbies is selling must be fairly expensive that triflers wouldn't bother with. . .

This raises another question: Occasionally in a amazon review, you'll read something like 'This book isn't like what I thought it would be/I knew from the blurb that I'd hate this book/This digusted me, so I sent it back/will be returning it to seller'. Does amazon really allow a buyer returning items for such flimsy reasons to get a refund?

Posted on 6 Mar 2012 20:51:30 GMT
Quiverbow says:
You can only return something to a shop if it isn't fit for it's purpose. Changing your mind isn't included in that.

In reply to an earlier post on 9 Mar 2012 09:27:04 GMT
Molly Brown says:
Distance selling and online trading
http://www.businesslink.gov.uk/bdotg/action/detail?type=RESOURCES&itemId=1073792577
Customers rights to return goods and cancel services
"When selling to consumers online or using distance-selling methods customers have the right to change their minds and either return the goods or cancel the services. This period of time is known as the cooling-off period during which they have an unconditional right to cancel.

In the case of services, the cooling-off period normally ends seven working days after the day the order was made - or after written confirmation is received.

In the case of goods, the cooling-off period normally ends seven working days after the day the goods are received."

In reply to an earlier post on 10 Mar 2012 18:09:15 GMT
monica says:
Ta for satisfying my curiousity, Molly B.

Posted on 23 Mar 2012 11:23:02 GMT
Last edited by the author on 23 Mar 2012 11:24:25 GMT
Glenn Cook says:
I been selling for about 7 years now mainly to reduce all my stuff!
You do get some ones who do take my breath away.
A bloke that bought a kids book for a penny.
Told me it was not 'new' despite the description clearly stating it was read.
Asked him to send it back for full refund etc. Would not because it had now been signed by the author!!
So he really wanted his money back but would not send the book back to me.
After a few e mails (All of mine very polite with me bending over backwards to refund the cost of his sending to me etc)
He wanted something for nothing Heck 1pence is just 1 pence.
He was such an obnoxious person that
In the end I gave him a refund of 1p!
He was disgruntled thought I d refund the cost of the postage too!
Thank goodness most people are fair.
If I make a mistake I always correct it.

Posted on 23 Mar 2012 11:32:54 GMT
Last edited by the author on 23 Mar 2012 11:33:35 GMT
Glenn Cook says:
Another German guy ordered a CD from me and 24 hours later he e mail Amazon and put in a complaint!!!! that he had not received it!! YES 24 hours!!
Suspicions were aroused from the start!!
I wrote a polite e mail in German explaining that the order was made late Saturday and I had managed to catch the last post that day but I doubted it would be processed until Monday plus the 5 days for air mail...
I then got a series of e mails for the next days averaging at 1 per day plus two further complaints to Amazon about me being a bad seller!! etc etc.
Again e mails in German to explain that the post is not like an e mail and you cannot fax a CD!! very polite mind.

Finally I sent another one telling him that and it takes time for the post to be delivered to Germany + the Post Office here would not even conside a claim made within a month never mind a week for no receipt.
I needed his telephone number for the compensation form.
He would not give it. Alarm bells began to ring.
Numerous e mails to Amazon about the 3 complaints to Amazon costumer service was revelation!
They simply were not bothered.
In the end I refunded the whole amount and jotted it down to experience!!
BUT I actually found the original receipt!!
So I sent that to the post office with all my e mails etc and.
They refunded the cost and postage of the CD>
TOP MARKS FOR THE POST OFFICE!!
I will never use anyone but them!!

Posted on 23 Mar 2012 13:01:24 GMT
Richard says:
Hi Glenn, this puts my slight bit of hassle into perspective. It sounds like you've really been through it. Compared to you, I've got off relatively lightly. Luckily, I've never had to deal with anyone obnoxious. The problems I get are with customers who don't read the seller description (small print) properly.

In reply to an earlier post on 23 Mar 2012 13:07:10 GMT
Glenn Cook says:
well most people are great BUT some simply don't read the small print.
I'd have a couple who had bought Cassette talking books and sent an e mail saying they thouht it was a CD!
Others really enthuse and yet give you 4 out of 5 which rankles when they've said how much they appreciate your speed and service.
Thinng is one neg review louses up your rating 98.00 does not llok as good as 100.
At Xmas and special times I include a xmas card which seems to be appreciated by people.
As I m selling stuff which I've read, listen to etc I always include a personal note too.

Posted on 24 Mar 2012 22:41:41 GMT
urban raider says:
A lot of people think that all sellers are businesses, and that's a problem if you are just clearing a bit of space or trying to get rid of things that you've grown out of.

Quite a few people I know NEVER read the description that the seller puts up, and some of them think that only new items are sold.

The only thing I can say is put everything in the description then if there is any argument it is all there and amazon can help you to sort it out

Posted on 25 Mar 2012 17:24:49 BDT
Last edited by the author on 25 Mar 2012 17:25:26 BDT
street-legal says:
I mostly sell on ebay and haven't had too much of a problem. You will always get the occasional arse but by and large it has been good for me. In fact, when I have bought things over Amazon market place I have found things to be slightly less well described; for instance 'Like New' for something that looks like its been used to prop up a table.

Posted on 10 Apr 2012 11:11:38 BDT
Robert N says:
Yup, a lot of people don't leave any feedback for good service yet you get left negative comments for 'claws on cd tray are broken' etc. Or people moaning that an item is 'obviously not new' despite being advertised as 'used' with a description about how its a bit tatty but still perfectly playable. Its when you've gone to the trouble to describe in great detail the state of the item, and then someone asks for a refund having clicked 'buy' without even reading that really quacks me off.

Posted on 10 Apr 2012 11:16:44 BDT
Robert N says:
..If I sell, say, a vinyl 7 inch single or a cassette I always make a point of emailing the buyer to say thanks for the order, and I will be posting their CASSETTE/7 INCH VINYL SINGLE just to be sure....its another op for them to cancel before you go to the trouble of posting something they thought was a cd. (despite it being advertised absolutely the correct section!)

Posted on 13 Apr 2012 08:11:52 BDT
How is Amazon for charging you to sell, do they take a lot or is it reasonable ? Also how do you decide how much you're going to sell an item for ?

And to the topic - whenever I buy anything of a seller I will leave feedback appropriate to the service. So far it's all been 5 star service so 5 stars is what they get =)

Posted on 3 May 2012 21:45:20 BDT
Last edited by the author on 4 May 2012 09:50:29 BDT
gille liath says:
Cuts both ways doesn't it? I'm sick of sellers who don't package items adequately, don't send items in a timely manner, and don't reply to emails. And I'm appalled that some of you guys didn't know that items can be returned within 7 working days for *any* reason. If you don't know basics like that you shouldn't be trading.

And another newsflash: if you are selling stuff you are, to that extent, a business. Why should the buyer care why you're selling, or whether you do it for a living? If it's too much hassle for you, don't do it. I just give my unwanted stuff to charidee shops.

Posted on 5 May 2012 08:55:10 BDT
Malcolm says:
For the most part I have had good service from Sellers. I normally buy Books/CD's/DVD's direct from Amazon
using Prime. There are times, however, when I cannot find what I want and scour the Seller pages.
Those that are small businesses are invariably great. Good service, speedy delivery, well packaged items.

My gripe is with the Sellers who are 'chancers'. On some occasions I have followed the exact details on the
ad, and find that the item is listed as "Used- Good" only to find that on arrival the book is water damaged,
wrinkled pages and that "Used - Acceptable" would be doubtful. When you complain they blame Amazon.

Likewise a month or two ago, I purchased a DVD advertised as new, and found that on arrival it was anything
but new, indeed the outer case was badly scuffed and the disc itself was severely scratched. I complained to
the Seller, had no response, and binned the product. I can only assume that this Seller was simply someone with
an overstocked bookcase and one who wanted to get rid of things.

That particular Seller had 4 and 5 star ratings when I ordered my purchase. In the time it took to arrive, three weeks, they
received very low ratings. What I as a buyer would like to know, is why there is not more info about the type of
Seller that we are dealing with. People who are simply trying to offload their rubbish have no place on Amazon.

Posted on 5 May 2012 12:11:36 BDT
Kitabi says:
As a recent casual seller on amazon I hear what your saying. I've sold a handful of things and not one person has given feedback - positive or negative. It does however highlight the importance of leaving feedback when I buy something, so now making a concerted effort.

In reply to an earlier post on 5 May 2012 12:22:16 BDT
Malcolm says:
Glenn, you deserve a sainthood or something for simply putting up with this person.

A crazy way to carry on.

Posted on 5 May 2012 23:28:17 BDT
Crookedmouth says:
I've sold a small number of things - DVDs mostly. I have had feedback on all but one of those sales and it was all good feedback. So buyers DO respond and also DO respond positively. I would be happy to continue selling on Amazon.

In reply to an earlier post on 8 May 2012 12:38:05 BDT
The Truth says:
Crooked Mouth:

Is it hard to set-up selling stuff on Amazon?

I sell a lot of stuff on ebay, like yourself a lot of my second hand DVDs. Might Amazon be a better outlet for me? I'm pretty sure I'd get a better price on here than on ebay.
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Participants:  32
Total posts:  109
Initial post:  26 Feb 2012
Latest post:  9 Sep 2014

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