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Customer Discussions > top reviewers discussion forum

Do you respond to the nasty/inaccurate accusations in the comments of your reviews?


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Showing 1-25 of 65 posts in this discussion
Initial post: 16 Nov 2013 15:19:01 GMT
Although on this Amazon site I haven't found in this situation, I am interested in your opinion whether to respond to nasty comments written for your reviews.

For example, when someone wrongly accuses you're a product author or part of the team behind some product that you have given a good grade.

And although that's complete nonsense, an avalanche of negative votes starts...

In reply to an earlier post on 16 Nov 2013 15:39:24 GMT
Damaskcat says:
Best in my experience not to respond.

In reply to an earlier post on 18 Nov 2013 12:47:48 GMT
If a person is insulting or abusive, then I usually issue a put-down. If it's a valid point, e.g. someone complains that I've put a spoiler in a review, then I either acknowledge my fault and alter the review accordingly or just ignore it. Either way, I don't aim to add fuel to the fire.

Posted on 19 Nov 2013 09:53:52 GMT
Jimi Jac says:
I always quite like having a debate with somebody on a review I've written (it's the internet, if you wrote the sky is blue, somebody would disagree with you!), but if the discussion just ends up going around in circles I'll just leave it.

Posted on 20 Nov 2013 18:20:42 GMT
Bookwoman says:
I've had a few responses that have been a bit abusive or just plain stupid: experience has taught me just to ignore them - you wouldn't start a face-to-face debate with people like that, after all.
Although sometimes some snarky people like to point out a spelling mistake or something equally trivial - then I try to compose an equally snarky response!
Otherwise, I only respond to favourable comments that I particularly agree with - and I only leave comments on reviews that I particularly like, too.

Posted on 21 Nov 2013 09:15:14 GMT
This sounds like a good policy ; as they say : "Don't feed the Trolls" and only respond to positive or constructive comments.

Posted on 22 Nov 2013 13:30:11 GMT
Specifically in this case I was accused that I'm application developer, because I dared to say that an application (in my opinion) was good that is complete nonsense.
At that moment I had 90% helpful votes; from then to this day for that review I get (only) negative voices so now I'm at less than 50% helpful.

What is ridiculous is that I reviewed 90 different applications of different developers until then, but after that not a single one because it seems there's simply no way to fight the trolls...

Posted on 26 Nov 2013 14:03:57 GMT
Ghostgrey51 says:
Interesting to note that each post has received at least one 'not add to the discussion' despite the fact that the posts are constructive, clear and supportive AND yet no one has posted up a statement disagreeing with any of the above.
Just saying that's all
(in anticipation of at least 4 mystery people thinking this does not adds to the discussion)

In reply to an earlier post on 26 Nov 2013 15:54:10 GMT
There are undoubtedly many more people reading these forums, than actually posting in them. We can only assume that they don't post, due to lack of literacy, confidence, ability or comprehension? But it's very easy to click on a box.

In reply to an earlier post on 26 Nov 2013 19:31:44 GMT
Ghostgrey51 says:
As the old phrase goes 'Spot on'

Posted on 27 Nov 2013 09:46:03 GMT
Yes it looks like there are four or five who are lacking in something....?

Posted on 12 Dec 2013 11:50:32 GMT
[Deleted by the author on 5 Mar 2014 22:45:07 GMT]

Posted on 13 Dec 2013 12:39:56 GMT
Mr. J. Ryden says:
I'd take it as a compliment. Better to elicit a reaction than none at all.

Posted on 17 Dec 2013 08:08:35 GMT
[Deleted by the author on 5 Mar 2014 22:45:24 GMT]

In reply to an earlier post on 17 Dec 2013 09:13:22 GMT
Quiverbow says:
Do you expect a positive vote without explanation? Yes.

In reply to an earlier post on 17 Dec 2013 14:29:28 GMT
Reculet says:
its actually pink here at the moment :)

In reply to an earlier post on 17 Dec 2013 15:59:16 GMT
Last edited by the author on 17 Dec 2013 15:59:45 GMT
Crookedmouth says:
No it isn't.

In reply to an earlier post on 18 Dec 2013 00:54:47 GMT
[Deleted by the author on 5 Mar 2014 22:45:14 GMT]

Posted on 19 Dec 2013 10:51:13 GMT
[Deleted by the author on 10 Mar 2014 09:02:29 GMT]

In reply to an earlier post on 19 Dec 2013 12:21:41 GMT
Ghostgrey51 says:
Well said Richard.
Personally I get rather bemused that there are folk out there who feel compelled to do this sort of thing. I do get upset for people who get scathing comments; like the one I came across on the DVD 'Black Orphan', and also who suffer a barrage of negatives just because they say something unfashionable.
Seasons greetings to all

Posted on 20 Dec 2013 15:37:34 GMT
The PM says:
There are product "reviews" that are nothing of the sort or are total bx. If you take the time and trouble to review something, it is based on experience and you mean what you say, rest assured most people will value your opinion. They may not agree but that is not relevant. Do not respond to s'bags who attack you. I've had my share and in my experience THEY are the ones with an agenda.

Posted on 24 Dec 2013 15:02:53 GMT
sally tarbox says:
I think you should give a reason on negative feedback; sometimes I give a clear factual account of a non-fiction book, get a neg and think ''I'm stumped. What more did you want to know? Tell me and I'll improve!" Whereas with positives, obviously it's considered to be well-written and useful (I've only once had a comment on a pos, which was very flattering, but probably didn't help me as a reviewer as much as clear feedback on a neg.)

In reply to an earlier post on 24 Dec 2013 16:50:37 GMT
Molly Brown says:
Always advisable to politely question the troll's comments that hopefully make them look ridiculous for trolling your review and leave it at that. In my experience, idiots who have nothing better to do than criticise reviews for no particular reason other than the fact they are very sad people. Many of the top reviewers here are unfortunately guilty of this stupidity, many of whom post here. Pundit? I remember vaguely of being particularly a participant in this inane activity, not sure what his "moniker" is these days.

Posted on 25 Dec 2013 10:57:57 GMT
freeloader says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on 27 Dec 2013 09:23:36 GMT
Ghostgrey51 says:
Notice how Molly's very sensible and mature suggestion mysteriously attracts folk who think it is not helpful.
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Initial post:  16 Nov 2013
Latest post:  6 Mar 2014

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