Sort: Oldest first | Newest first
Showing 126-150 of 286 posts in this discussion
Posted on 28 Nov 2013 18:16:35 GMT
I had the same problem with 49 pounds charged from my account. Thank you for this discussion I found the problem. It was easy to sort it out.

Posted on 29 Nov 2013 09:29:31 GMT
I also had 49 taken out of my bank account without asking/letting me know, this has resulted in me been over drawn with my bank as I didn't have any money in that account for them to steal from me, so now I have been charged nearly 50 from my bank, I emailed amazon, they said they will refund me the 49 but won't sort the over draft fee out which is due to their wrong doing. I'm fuming as I can not afford to pay for their mistake. Anyone help me with advice please

Posted on 3 Dec 2013 10:32:33 GMT
WT!! I have not signed up for Amazon Prime, just happened to be checking my on-line banking today and saw a sum of 49 taken out for Amazon Prime, seeing as I have not bought anything recently for that amount I did a search and this discussion came up, how dare they take money out of peoples accounts without letting them know. I was just saying the other day how great Amazon is, well I take that back!! Refund the money immediately Amazon!!!

In reply to an earlier post on 4 Dec 2013 17:12:13 GMT
ok I've figured it out - click 'HELP' in top menu.
Then click "contact customer service"
Then scroll down and click on "contact Us" this is a button under a heading saying NEED MORE HELP?
when on this page there are 4 grey buttons in a line (not very clear) the forth one is "something else"
click on this and then in the section below titled - "Make a change to your account" click on "manage prime membership"
You'll then be taken to another page where the title on the left is "Hello Name" 6 lines down is a blue link, click on this to cancel auto renew! Phew! There maybe an easier way but this is how I did it good luck! Pass it on!

Posted on 4 Dec 2013 17:12:40 GMT
ok I've figured it out - click 'HELP' in top menu.
Then click "contact customer service"
Then scroll down and click on "contact Us" this is a button under a heading saying NEED MORE HELP?
when on this page there are 4 grey buttons in a line (not very clear) the forth one is "something else"
click on this and then in the section below titled - "Make a change to your account" click on "manage prime membership"
You'll then be taken to another page where the title on the left is "Hello Name" 6 lines down is a blue link, click on this to cancel auto renew! Phew! There maybe an easier way but this is how I did it good luck!

Posted on 4 Dec 2013 17:13:42 GMT
ok I've figured it out - click 'HELP' in top menu.
Then click "contact customer service"
Then scroll down and click on "contact Us" this is a button under a heading saying NEED MORE HELP?
when on this page there are 4 grey buttons in a line (not very clear) the forth one is "something else"
click on this and then in the section below titled - "Make a change to your account" click on "manage prime membership"
You'll then be taken to another page where the title on the left is "Hello Name" 6 lines down is a blue link, click on this to cancel auto renew! Phew! There maybe an easier way but this is how I did it good luck!

Posted on 5 Dec 2013 13:29:52 GMT
Miss Duff says:
Like many people here I clicked start free trial but as the page was loading I noticed a price underneath so I went back a page and tried to say no but the damage was already done, so l read the terms and found that if I go to my account, then manage my prime account, then unsubscribe I shouldn't be charged, guess I'll find out on the 5th of Jan.

Posted on 7 Dec 2013 18:48:04 GMT
adam lee says:
When i go to cancel
"Important Message

You are currently not a member of Amazon Prime. Click here to signup." So why am i being charged?

Posted on 8 Dec 2013 20:16:40 GMT
Last edited by the author on 8 Dec 2013 20:23:51 GMT
L Wright says:
Like many others, it seems, I have just been charged 49 for Amazon Prime (a service I hadn't signed up for!). How many other people are unknowingly being charged for this service? I only realised I had been charged after checking my bank statement. I think this is a disgrace and amazon need to stop this immediately. Poor families being charged for a service they don't want, without their knowledge. I called customer services and got a refund straight away, but how much money are Amazon making and how many customers know, or rather don't know , they are being charged for this service? I also asked why I had not been sent an email or letter stating why they were charging me. Amazon send me enough emails promoting products or when I
Buy something. Why would they not alert me that they were taking money out of my account? I normally do not post on forums but I think this is such a disgrace. If you come across the same problem, contact them immediately for a refund.

In reply to an earlier post on 9 Dec 2013 07:20:17 GMT
robert says:
YES THAT TRUTH AND I HAPPY WITH THIS ANSWER

In reply to an earlier post on 10 Dec 2013 08:59:35 GMT
J B. Sousa says:
And where's that? I can't find it.

In reply to an earlier post on 10 Dec 2013 18:55:44 GMT
jago 68 says:
Yes, I got my money back, I got one lot of 49 within teo
days of complaining, but the other two refunds I had to enail
twice , over which I got no reply, but after three weeks
the money turned up in my account

In reply to an earlier post on 10 Dec 2013 19:22:55 GMT
Hannah says:
Hi Mr Stroud

I also tried the free trial but didnt find it of any use - i only relised that it was an opt out system after the free trial ended.

Who did you contact?

Many thanks
Hannah

Posted on 11 Dec 2013 17:45:14 GMT
Miss Roscoe says:
I too was charged 49 for a "free trail" of Amazon Prime. I cancelled the subscription and was offered a 45 refund, which I am still waiting to show up in my bank account. Though I feel disgusted by the lack of charge notice.
A full refund would be preferred so I contacted Amazon via E-mail and I am about to make a phone call! I hope they sort this issue and others don't have to deal with this issue.

It did not show up on my bank statement either! So the only way I found out about it was by going into my branch and asking about it!

Posted on 12 Dec 2013 02:33:30 GMT
Mummylala says:
This thread is exactly why the internet needs to be iq tested. I love my Amazon prime subscription. If people read what they were blindly clicking none of you would feel like you were "robbed".

In reply to an earlier post on 12 Dec 2013 08:23:41 GMT
J B. Sousa says:
So, keep it active and take the full benefits that you believe you're getting right now.
And keep sharing that message so Amazon might hire you to work with their marketing team in Antarctic.

Posted on 12 Dec 2013 10:08:10 GMT
alison price says:
0800 496 1081, just ring them they will sort it out for you

In reply to an earlier post on 12 Dec 2013 13:32:11 GMT
L Wright says:
I didn't realise you could IQ test the internet!!??

Posted on 13 Dec 2013 08:26:08 GMT
Thiago says:
I just received the same shock this morning when I discovered 49 taken from my account! This is ridiculous, all of my orders were free delivery already anyway, I can't see how in the world I would benefit off paying 49 per month to save on deliveries when I don't even average that much in purchases!

Posted on 16 Dec 2013 23:00:38 GMT
Quantum says:
Looks to me like plenty of Amazon-loving people are quick to take up the offer when they think they are getting something free, but then look to blame those evil thieves at Amazon when they didn't read the small print properly. Your mistake! Get a grip and organise a refund instead of coming on here venting and throwing blame around. I signed up for the trial, I read the part that said I needed to unsubscribe if I didn't want to continue or it would auto-renew - yes, it's there, in black and white! I personally think Amazon Prime is an excellent service and think that 49.00 is a fair price for the excellent service I receive.

Posted on 18 Dec 2013 22:27:24 GMT
Can someone provide me with a Amazon UK e-mail or number I can contact. I've had 49 taken out of my account also and cannot find a contact of some sort. Thanks!

Posted on 19 Dec 2013 01:50:31 GMT
Miss Tang says:
WE DEMAND A REFUND!!
Extremely despicable for Amazon to be doing this without any notice. Very disappointed after looking at the number of complaints made on here and no action have been taken by Amazon. I will be very annoyed if they do not refund this money, as a student, I am finding this rather ridiculous as 49 is not an amount I can afford to loose for a service that will not make any use to me.

Posted on 22 Dec 2013 16:53:33 GMT
R. D. Strong says:
There is an option under "Your Account > Manage Your Prime Membership" that allows you to cancel your membership and get a refund.

I realised they signed me up for it 12 days ago after the free trial expired but I've just cancelled it using the above method.

In reply to an earlier post on 25 Dec 2013 13:22:58 GMT
Sania says:
This has happened to me too - did you find out why 49 pounds was deducted from your account?

Posted on 1 Jan 2014 01:48:43 GMT
V Smith says:
Checked my account and noticed that 49 has been taken from it for 'amazon prime'!! I am not happy at all.. After searching on google I found that it's happened to quite a good amount of people which I find very disgusting as this is suppose to be a secure website where you can save your bank details.. I didn't know anything about amazon prime as I didn't know I had paid for it until I checked my account online. They have helped them selves to money from me and many others without people knowing!! I will never use amazon again nor will my family and I will make sure I do not recommend amazon to anyone for any good reasons.. I would advise people never to save bank details to any site in the future.. I was a regular customer to amazon and it's a betrayal feeling to know that this is allowed to be done to people.. I hope I get a full refund or I will take this matter
Further..
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


Recent discussions in the Subscribe and Save discussion forum (99 discussions)

More Customer Discussions

Most active community forums
Most active product forums

Amazon forums
 

This discussion

Participants:  228
Total posts:  286
Initial post:  1 Feb 2013
Latest post:  1 day ago

New! Receive e-mail when new posts are made.
Tracked by 56 customers

Search Customer Discussions