Sellers dangling sweeteners at buyers to change their reviews

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Showing 1-2 of 2 posts in this discussion
Initial post: 11 Apr 2014 15:24:16 BDT
soph says:
How do we deal with those sellers who dangle goodies to customers to encourage them to change their not so good reviews. We leave reviews of goods and services to help fellow buyers and perhaps persuade sellers to improve their services. I believe this is possibly THE MOST IMPORTANT and useful aspect of buying through AMAZON. However, we some times come across sellers who rather than improving their services and thus future reviews, get in touch with us to offer sweeteners to persuade us to change our reviews. I believe that is most detrimental to our fantastic system at Amazon. We would be most unfair to our fellow buyers if we accept to do as they want. Our reviews will not be reflecting facts. In addition we would encourage the seller to continue as before rather than improving their services. Some times they trigger greed in others by being greedy themselves. Other times, they make us feel sorry for them, and through empathy change our review. Of course on occasions, they make life difficult for us by pestering us through emails and telephone calls. That is when it becomes seriously cumbersome.
What is the answer? How can us buyers collectively maintain our Amazon wonderful system, and how do we to protect it from abuse?
I had one wonderful experience when Amazon emailed me to thank me for not accepting a cash back. I was most impressed to note that an actual person at Amazon had kept an eye on communications between the seller and I - I had not reported it. That works. But another time, I was being inundated with telephone calls from the seller and Amazon could not have kept an eye on that. I wonder if Amazon would be interested to support us in those circumstances or is too much hassle. What do think?

Posted on 4 May 2014 02:37:18 BDT
Last edited by the author on 4 May 2014 02:48:34 BDT
Ann Noriega says:
I agree with most of what you say but if the seller has sorted the complaint out what more can you ask for. Have had to deal with a few problems with diffrent sellers and after being in touch with them they have been most helpful and refunded my money and told to keep the item which most times is faulty or to expensive to return. They refunded and sent some more out free of charge. This what customer services is all about and thanks to Amazon it works. Account Settings
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Product Availability Alertssellers need us has buyers for there stock customers.If you went to shpps it would be the same if there customer service was any good but I have found they are slipping behind either they are not trainning there staff correctly or the staff cannot be bothered.So Amazon keep up the good work Ann
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Participants:  2
Total posts:  2
Initial post:  11 Apr 2014
Latest post:  4 May 2014

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