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Amazon's poor service


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Showing 1-25 of 185 posts in this discussion
Initial post: 21 Jun 2013 10:48:59 BDT
Amazon's service was great years ago, items arrived within two days, next day delivery was next day delivery but nowadays you're lucky if you get what you ordered at all. Most things arrive within a week, a week, it's 2013 for christs sake, not the middle ages. Then when you complain to amazon customer service they say sorry and say you have to wait about 4 or 5 days to see if the item arrives, why?

Also, the 3-5 day delivery option is misleading, amazon don't tell customers that it's 3-5 days AFTER the seller has managed to get off their behind and ship it, so it could take 4 days for the seller to bothere sending it, then another 3-5 days delivery. About 60-70% of the items i've ordered from amazon this year have arrived very, very late or not at all, meaning i've had to contact customer service, and customer service have been polite but unwilling to help much, telling me I have to wait days and days to see if the item arrives, and wait 2 days everytime I e-mail a seller to get a response from them because sellers have 2 days to respond making conversations with them VERY long winded. Amazon these days are a complete and utter joke.

Posted on 21 Jun 2013 14:52:53 BDT
Mike A says:
Grokking the GIMPUnit One: Season 2 [DVD]
I ordered both items only to be told that there was a hold-up due to the suppliers. Now I can only hope that the items arrive before I head off on holidays.

Surely Amazon has the clout to stop suppliers messing about! I am disappointed to find Amazon being unable to fulfill an order.

Posted on 21 Jun 2013 21:00:04 BDT
Last edited by the author on 21 Jun 2013 21:02:21 BDT
gille liath says:
I haven't had any problems with Amazon themselves. A week - is that not quick enough? I don't think you can complain about a week for free delivery (bearing in mind that courier costs are rising). And it's usually quicker than that. Back in the day, you might remember, *everything* you got mail order was routinely '28 days'. By the time you got it, you'd forgotten what you wanted it for. And during the Middle Ages, from what I hear, internet provision was in many places very patchy.

One thing I'm not happy with, though, is when private sellers allow themselves generous despatch estimates of 3-4 weeks and then, even when they say the item has been despatched ages ago and it has clearly failed to arrive, you have to wait about a week beyond the latest estimated delivery date before Amazon will do anything. So, over-generous delivery times for sellers - they maybe could do something about that.

In reply to an earlier post on 21 Jun 2013 21:57:53 BDT
[Deleted by Amazon on 16 Jul 2013 11:24:55 BDT]

In reply to an earlier post on 21 Jun 2013 22:42:13 BDT
Charlieost says:
Your arms must have got really tired having to hold the TV for that length of time Brian. :)

In reply to an earlier post on 21 Jun 2013 23:07:35 BDT
[Deleted by Amazon on 16 Jul 2013 11:24:58 BDT]

Posted on 22 Jun 2013 10:23:49 BDT
Ian says:
My experience of Amazon customer service is that it's OK if you're expectations are reasonably low; as stated above a week or two for delivery isn't too bad.

I took out a trial of Amazon prime and ordered 3 or 4 items over the month; all of them arrived late (one took 10 days for next-day delivery). Amazon extended the trial for an extra month and did finally manage to deliver one item (of 6 ordered) on time. Needless to say I don't bother paying for Prime.

Nowadays I usually only use Amazon for secondhand CDs and DVDs (the postage is much too high on SH books), where the level of service depends on the reseller rather than Amazon themselves.

I have used "buy with one click" twice; once while I didn't have Prime but the item was eligible for free super saver delivery; I was surprised that it defaulted to paid for 1st class post. I repeated the error during my Prime membership and was again charged postage. This ended with me making a complaint to the Advertising Standards Authority followed by a promise from Amazon that "buy with one click" will in future default to the price displayed on screen and no automatic upgrade to paid-for delivery. I haven't tried it since to find out if they are fulfilling their promise. I guess I should test it and report them to the ASA again if they aren't.

Posted on 23 Jun 2013 13:37:20 BDT
[Deleted by Amazon on 7 Feb 2015 13:29:51 GMT]

Posted on 23 Jun 2013 18:00:38 BDT
I think amazon is useless, its 2013 for gods sake, a week or more for delivery is rediculous when SO many sites are able to deliver the next day.

Posted on 23 Jun 2013 18:54:29 BDT
[Deleted by Amazon on 16 Jul 2013 12:10:33 BDT]

Posted on 23 Jun 2013 20:25:34 BDT
Spin says:
Indeed, I find Amazon delivery to be fine (Except for one or two instances over the years, but that is to be expected). It is the third-party sellers who bugger around with delivery dates.

In reply to an earlier post on 23 Jun 2013 20:33:13 BDT
gille liath says:
"its 2013 for gods sake"

I never know what statements like that mean, apart from stating the obvious. Are you expecting goods to be delivered by teleportation?

I haven't dealt with *any* other site that will deliver such low-value orders for nothing.

In reply to an earlier post on 23 Jun 2013 20:34:16 BDT
Ian says:
I didn't think you bought anything from Amazon; you've certainly lectured me enough in the past on the importance of supporting local high-street businesses. Or was that 'do as I say, not as I do'?

In reply to an earlier post on 23 Jun 2013 20:52:25 BDT
Spin says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on 23 Jun 2013 20:52:28 BDT
gille....in this day and age and at the end of the day please use common sense.

In reply to an earlier post on 23 Jun 2013 20:55:10 BDT
Last edited by the author on 23 Jun 2013 21:01:15 BDT
If 60-70% have arrived very late or not at all then I'd have to say you're incredibly unlucky.
Everything I have ordered recently has come through the BFPO system (known throughout the forces for being incredibly slow) and still arrived within the stated time period, or earlier. Even the private sellers have all been on time (as that's what half the topic seems to be about) - my main gripe is the state of the packaging. I've had stuff arrive from Amazon and sellers that's poorly wrapped; I don't like my comics to be bashed. And I've had box arrive that's so crammed that fragile products have broken due to being crushed.
But overall, price/delivery/quality/ease have all been good to keep me coming back.

In reply to an earlier post on 23 Jun 2013 21:33:20 BDT
[Deleted by Amazon on 16 Jul 2013 11:25:07 BDT]

Posted on 10 Dec 2013 08:54:58 GMT
I ordered an Apple TV on Black Friday. I received an email telling me it was despatched at 1pm on the Friday.
Great, I thought, it'll arrive tomorrow. Next day, I waited at home all day for the delivery. It didn't arrive. I 'chatted' to an Amazon CS person, who told me it would be delivered the next day (Sunday). It wasn't. Royal Mail do not deliver on Sundays. The next day, I was back at work, so I wouldn't be in to accept delivery of the parcel.
So I 'chatted' again. Told them my work address and asked if it could be re-directed.
They emailed me back to tell me it had been redirected. Then the next day, it still hadn't arrived (all this time it was still showing as 'Despatched'). I 'chatted' again, and asked what was happening. I asked for a call back and spoke to a South African guy. He told me that it had probably gone 'missing'. 'Stolen', I asked. 'Yes' he said.
So he gave me a refund and then re-ordered the item at the Black Friday offer price.
Next day, it arrived at my work. Great. Or so I thought. I got home that night and my wife had been leaving that morning just as the postman arrived. She had signed for the Apple TV from the original order.
So now I had 2 Apple TVs. Certain friends suggested I keep em both. But no, I'm too honest.
So I contacted them via the 'Chat' route. I then had the most confusing conversation with a CS rep.
Firstly she said she would cancel the refund.
No, I said, I don't want the 2nd item, I want to return it.
She said, well if I post it back they would reimburse me.
No, I said, it was Amazon's mistake, the least they should do is pick it up from my home or work.
But no, their service does not pick up from my work, or from my home on Saturdays.
I then said this wan't good enough, and she said well, in that case if Amazon have not had the item returned by 1 month they will charge me for it!
REMINDER: It was me who told them they had sent out 2 items. My honesty. Now I was being told I would have to pay. For their mistake.
I really need to speak or have a means to communicate with someone at Amazon who could sort this out.
Does anyone know a direct number or contact name that I could use to sort this out?
Thanks in advance.

In reply to an earlier post on 10 Dec 2013 09:13:41 GMT
gille liath says:
I don't remember it offhand but if you Google 'Amazon CEO' or suchlike there are email addresses out there.

In reply to an earlier post on 10 Dec 2013 11:37:31 GMT
Last edited by the author on 10 Dec 2013 15:24:06 GMT
Spin says:
Kieren: If you have a justified and verifiable problem with any multi-national, threaten them with legal action; The drones in consumer services may be half-asleep most of the time, but their legal department is quite alert and wary...=)

Posted on 10 Dec 2013 15:36:54 GMT
Last edited by the author on 10 Dec 2013 15:37:56 GMT
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In reply to an earlier post on 10 Dec 2013 15:41:28 GMT
Spin says:
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Posted on 10 Dec 2013 15:47:00 GMT
Actually they're outsourced here too, all the reps I spoke to were Indian or South African.

In reply to an earlier post on 10 Dec 2013 15:54:17 GMT
Spin says:
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Posted on 10 Dec 2013 16:24:30 GMT
Last edited by the author on 10 Dec 2013 16:33:53 GMT
Amazon's Legal Dept. is one division that IS on top of their game. I wouldn't threaten legal action unless you have a grievous complaint with proof, since Amazon will then be looking for the next opportunity to ban you as a "troublemaker."

To be honest, despite Amazon's reputation as a bully with book companies, they are really the only-game-in-town for self-publishing authors like me. I'm done with trying to get an agent or book company to read my stuff (and, even if they buy it, you are looking at 1-3 years to see it in print, and if it's been heavily edited, you may not even recognize it as yours.)

Amazon's freed a lot of us authors to print on Kindle whenever we want, more or less instantaneously. I tried other self-publishing companies, but I always got hung up on not having a cover. Amazon instituted a program where you can self-design a cover in just a few minutes once you are into their Kindle uploading program.

So Amazon is on top of their game in the self-publishing arena too. The main problems seem to lie with Customer Service and whoever manages the webpages of book listings. Like I said, in American Amazon I've got books listed under my name-search that aren't mine, or even vaguely related to what I write - and I can't get them removed. Also, one of the books I co-produced keeps dropping out of my listings.

I've considered that these page-listings might be the work of non-Amazon hackers - either jealous other writers, angry ex-Amazon employees, or just malicious trolls taking their ridicule one step further. Has anyone else experienced minor, negative changes to their webpages, that seems more like outside hackers than Amazon changes?
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Discussion in:  politics discussion forum
Participants:  50
Total posts:  185
Initial post:  21 Jun 2013
Latest post:  17 May 2016

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