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How would you fix HMV ?

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Showing 26-50 of 193 posts in this discussion
In reply to an earlier post on 16 Jan 2013 09:49:10 GMT
Nugent Dirt says:
Likewise. I ended up selling my voucher at a reduced price as I could find absolutely nowt. The beauty about the Net is you can also buy direct from some artists or from labels so bypassing any middlemen.

In reply to an earlier post on 16 Jan 2013 10:53:29 GMT
Excuse me for being dim, but why can't the honour the gift vouchers ?

In reply to an earlier post on 16 Jan 2013 10:55:47 GMT
Hamburgers is an anagram of Shergar Bum, no more explanation needed.

Posted on 16 Jan 2013 11:07:48 GMT
Post Soviet says:
'how would you fix HMV'
Sounds like exotic dangerous desease. Antibiotics?

In reply to an earlier post on 16 Jan 2013 11:08:08 GMT
Dan Fante says:
I believe they are choosing not to do so because they are not legally obliged to do so. Unfortunately in cases like this the consumers seem to come bottom of the list. No doubt the administrators are charging exorbitant rates for their services though. And apparently senior management knew administration was a very real possibility but chose to keep selling gift vouchers. Their reason being that selling gift vouchers was part of their plan to help stave off administration. And if you believe that, you'll presumably be in the market for some magic beans.

In reply to an earlier post on 16 Jan 2013 11:18:15 GMT
I read yesterday that the boss of HMV used to be the boss of Jessops! Interesting, if true.

In reply to an earlier post on 16 Jan 2013 11:23:19 GMT
Dan Fante says:
It is true. He only joined HMV last summer. Trevor Moore is the man in question.

Posted on 16 Jan 2013 11:36:27 GMT
RABB says:
Apparently Jessops are behaving a lot worse. People have preordered, and paid for, thousands of pounds worth of camera gear that they've now lost. Cameras being sent for repair have been lost too as the owners have just made off with all the stock. Very dodgy stuff.

Posted on 16 Jan 2013 11:40:35 GMT
I went in to Liverpool HMV a few weeks ago to look for a specific CD. I knew I could get it online but I wanted to give a 'real shop' a chance, even if it meant paying an extra couple of quid, as I was in the city on business anyway.

Going in for music at the best of times is disappointing since HMV seem to have dropped their original customer base (music fans) in favour of gadgets and video games - the music shelves are a shadow of their former self - before they moved premises they had a whole floor for music but now it is reduced to three or four aisles (but now games have a floor all to themselves).

When I got there, as I feared, I could not find the CD I was after so I asked a shop assistant who had no idea and told me I had to join the queue for the checkout to find out on their computers. The queue was so long it snaked round the entire floor (and anyone who has been in Liverpool's newer HMV will know it is a massive shop floor) twice - waiting time to be served was estimated to be approximately 30-45 minutes.

I don't mind queuing for a few minutes to pay but queuing for that long to find out if they have something or not in stock was not acceptable. And that was not the first time this has happened to me.

I will be sad to see HMV stores close (if this does actually happen - it's not curtains for them quite yet) because it provided a much-welcome haven, when out shopping with my wife, from shoes, handbags and knitting yarn, but with customer service as described and ridiculous waiting times they just cannot compete with online stores where you are told instantly if something is in stock or not.

Aside from the well being of the poor staff whose jobs are in danger, my biggest personal fear, though, is that they will not find a buyer for the Fopp brand - visiting the London store is always a highlight of business trips to the capital and I will be sorry to see it go.

Posted on 16 Jan 2013 12:06:10 GMT
Dan Fante says:
HMV became the last place you'd look to buy music a while ago. Their vinyl prices in particular were outrageous. My mate is a vinyl nut and he looked into buy a box set to use on his juke box at home (think it was a Motown one). It was about £90 brand new in there and available for half that online. That's an outrageous mark-up in anyone's book.

Posted on 16 Jan 2013 12:11:07 GMT
CHEEZE says:
Everyone is saying HMV were to expensive,&rightly so, but in Reading (the town) a few years ago,we had:
HMV - Massive stock of cds,but expensive.
Virgin / Zavvi - Less expensive.
Fopp - Cheapest.

Yet they all went under, in reverse order? (cheapest to most expensive)

WH Smiths, & Woolworths,also kept a reasonable range.

I guess that if i never bought another cd, i would still have 'to much' music. Although i did like browsing for hours on end,& usually came away with some more that i didn't need!

Posted on 16 Jan 2013 12:22:49 GMT
Amazon are only exploiting the ridiculous loopholes provided by the so-called 'single market'. They employ 2265 people in this country and pay employers national insurance for those people; those people pay income tax and employees NI. It is UK Corporation Tax that Amazon is avoiding; they are based in Luxembourg where the CT rate is much lower. If you buy an eBook from Amazon you are also buying it from Luxembourg where the VAT rate is only 3%.

We are supposed to be moving towards harmonised tax rates in the EU though it seems a long way off. Apparently France and Germany are also unhappy about the way Amazon and others operate so perhaps something may eventually be done about it.

HMV also exploited a VAT loophole until it was closed. If you bought a CD from them online it came from the Channel Islands where VAT is lower. I can't say I will miss HMV, they rarely have anything I am interested in. Borders was a bigger loss but even they were deteriorating rapidly before they closed. The biggest loss of all was my local independant shop selling classical CDs.

Posted on 16 Jan 2013 12:34:32 GMT
Last edited by the author on 16 Jan 2013 12:35:48 GMT
Sera69 says:
Downscale - HMV totally lost sight of it's place on the highstreet.
Keep the racks, music only display copies, the tactile browsing experience in store is still an incomparable way to evaluate new purchases.
Have every item instore available for immediate download to any and all the various personal music player formats/storage options at online prices.
Keep minimal stock in store of only the top 100 and a selection of other new/classic artists, but regularly optimise stock of a few central warehouse locations to supply expected demand. Majority of instore physical purchases to be orders placed for despatch to the customers address.
Employ staff knowledgable and enthusiastic about music.

In reply to an earlier post on 16 Jan 2013 12:52:07 GMT
Last edited by the author on 16 Jan 2013 13:03:13 GMT
zargb5 says:
I agree Butler, OK so maybe i.m a bit biased having worked once for the Virgin & the Our Price brands back in the day.
I often found the staff in HMV and those mentioned helpful & knowledgable. Sometimes i came away impressed - other times not. I found a member of HMV highly educated in early music, another in 'world film', one guy who really knew his jazz guitar history and another put me right about where to start with 'Sun Ra'.

Sadly over the years this type of staff has been slowly drained away as the core specialist stock disappeared slowly too - therefore the customers interested in that stuff too.

As i write this i have received an email from indie bookshops starting a petition about a certain online retailer which made 3 billion in the UK last year and did'nt pay corporate tax on it. Hardly a level playing field, no wonder all those shops are disappearing off of the high street?

In reply to an earlier post on 16 Jan 2013 12:55:32 GMT
Dan Fante says:
Thing is though, back in the day before online sales, HMV killed off a lot of small, independent shops with their pricing strategy. They've now been beaten at their own game.

In reply to an earlier post on 16 Jan 2013 13:04:48 GMT
D. Blake says:
To 'Anne Livingston' & 'Lez Lee'...

That is my biggest 'beef' with the demise of HMV, despite (thankfully) not receiving an HMV voucher myself for Xmas. Whether 'the law' or not - after all, the law is an ass as we all know - those 'in charge' at HMV knew they would be shutting up shop, so should not have been selling vouchers to unsuspecting customers. It is these customers who should be first in line of the creditors picking over the bones, but we all know that privileged position always goes to HMRC!

In reply to an earlier post on 16 Jan 2013 13:07:25 GMT
Last edited by the author on 16 Jan 2013 13:52:12 GMT
CHEEZE says:
Let's all chip in & buy it! What could possibly go wrong?

Cornish - Grateful Dead counter
Schiz - King Crimson counter
KO73 - The weird & wonderful counter
smitty - Ponga counter
CHEEZE - Corperate overseas entertainment officer
LEZ - Catalogue Compiler
The Foe - KFC franchise (instore)
Gordon Dent - Muzak Playlist Compiler

If your interested, just add your name & job title?

Posted on 16 Jan 2013 13:17:40 GMT
[Deleted by the author on 16 Jan 2013 13:24:00 GMT]

In reply to an earlier post on 16 Jan 2013 13:34:59 GMT
PETER says:
there are still some indie shop which only sell new cd in some high street if only people looked for them

Posted on 16 Jan 2013 13:36:13 GMT
Lez Lee says:
I can put everything in order and compile a catalogue. Please.
Foe can have the KFC franchise next door.

In reply to an earlier post on 16 Jan 2013 13:42:04 GMT
CHEEZE says:

In reply to an earlier post on 16 Jan 2013 13:47:30 GMT
Gordon D says:
May I compile the playlists for the in-store Muzak? I could keep all the middle-of-the road punters out (apart from those who like Dean Friedman, of course).

Posted on 16 Jan 2013 13:55:30 GMT
Last edited by the author on 16 Jan 2013 14:19:24 GMT
CHEEZE says:
Done Gordon.

You will All have to cut & paste from here on,i can't sit here all day! Plus i'm researching Thailand.

In reply to an earlier post on 16 Jan 2013 14:01:09 GMT
RABB says:
Making off with the profits already are you?

I could handle the 'yoof' section.

In reply to an earlier post on 16 Jan 2013 14:11:53 GMT
DB - I thoroughly agree about those people who bought vouchers, similarly anyone who put down a deposit for camera equipment from Jessops. There would be protection however for those who paid deposits using a credit card. As regards HMRC, they no longer have preferential status and are ranked alongside any other unsecured creditor. This is why they have been more aggressive recently with companies that are late with their PAYE and NI payments, football clubs being a prime example.
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Discussion in:  music discussion forum
Participants:  72
Total posts:  193
Initial post:  15 Jan 2013
Latest post:  24 Jan 2013

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