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How would you fix HMV ?

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Showing 1-25 of 193 posts in this discussion
In reply to an earlier post on 24 Jan 2013 17:49:34 GMT
Leftin says:
Hi Nuge. Sorry, no internet access for two or three days (as usual). Badlands is an incredible success story - a small, independent record shop that still manages to offer many CDs at bargain prices. I've always found the staff friendly as well. (With HMV, as with any big record store, some staff members are helpful, and a small minority act "big" - 'I'm in the music biz, don't you know!'.)

Did you visit Hereford's Dinosaw Market? It was co-owned by Mott the Hoople man Pete Overend Watts. It was a crazy sort of place! Mr Watts served me a record and t-shirt, but I didn't let on that I'm a Mott supporter, though he seemed nice. :) The place is closed now, sadly.

Posted on 23 Jan 2013 21:07:12 GMT
Alchemae says:
There is only one thing to do about its viability,have a stake in it yourself,and make it a
Von Helsing one-die you blood sucking Vampire!

In reply to an earlier post on 23 Jan 2013 19:29:13 GMT
TheFoe says:

In reply to an earlier post on 23 Jan 2013 17:56:15 GMT
Gordon Dent says:
His Master's Vasectomy?

Posted on 23 Jan 2013 16:16:27 GMT
maybe - like virgin - they should branch out into airlines, financial services and the health service...

In reply to an earlier post on 23 Jan 2013 13:48:46 GMT
Dan Fante says:
They already sold vinyl. My mate, who is a bit of a vinyl junkie says they were ludicrously expensive. For example he saw a Stones box set in there for £90. He had a quick look on his phone and you could get it for half that online.

Posted on 23 Jan 2013 13:22:35 GMT
Mark53 says:
Start selling vinyl

Posted on 23 Jan 2013 13:19:00 GMT
Derek W. says:
There are some 'bargains' available. I've picked up The Majestic Silver Strings, Universal United House Of Prayers and Brother Sinner And The Whale for £7.50 each over the last two days (despite the fact that I'm supposed to be economising).

In reply to an earlier post on 23 Jan 2013 13:13:19 GMT
I passed by HMV on Saturday and despite the huge sale notices, wasn't remotely inclined to go in

In reply to an earlier post on 23 Jan 2013 13:00:02 GMT
Not quite there yet Nuge ;-)

In reply to an earlier post on 23 Jan 2013 10:46:27 GMT
Nugent Dirt says:
CD from your last sentence I think you might be coming round to my way of thinking/living ;0)

Posted on 23 Jan 2013 09:02:00 GMT
Baldman says:
Simples - for too long it tried too hard too cater to everyone's taste - you can please some of the people some of the time, but you can't please all of the people all of the time. Trying to sell more stuff by stocking more varied products was never going to work - just because something had a tenuous link to "music" didn't mean HMV had to sell it. Specialisation is the way forward - niche audience and customer base - might mean selling more to less rather than selling less to less. Analyse what each store sells most of and then cut out the stuff that doesn't move - it's great to see a shop with all of Steve Hillages albums on the racks, but I never saw one of them get sold - this is the product that should be mail order or download. Smaller stores with larger stock in warehouses - a greater link with online and physical shops and a simplified supply chain.

Posted on 23 Jan 2013 08:34:05 GMT
I spent about 30 mins browsing in HMV yesterday whilst my wife was elsewhere, however even with just about everything reduced by 25% at least, there was nothing that tempted me.

I have learnt finally that buying stuff simply because it is cheap simply becomes clutter. Far better to spend more on items actually wanted!

Posted on 22 Jan 2013 22:52:58 GMT
paulfmuldoon says:
The best record store I have ever been in was called Route 66. The staff were brilliant and while they did not have a great selection in store they always bent over backwards to get what you wanted in for you. They also sold concert tickets and it was always just a pleasure to go there. Sadly, they were killed off by the supermarkets and chains like HMV. It is hard to feel sympathy for chains like this who did affect the business of smaller and independent stores. I could never muster sympathy for Waterstones when they went into difficulty either.

Posted on 22 Jan 2013 22:28:08 GMT
L. M. Robey says:
Used to run an Independant record store , came back from launching another one in High cross shopping centre in Leicester . Hey presto right outside a brand new HMV. Killed off my sales, even though I had a much better music selection at better prices. I am no HMV fan as they lost the plot as to what a good record store should be. Bring back the indie's and support your local record store. Stores like rough trade and Rise need further recognition. The only way we can keep going or improve is to launch more indies with vinyl, cassetes Md's , dats, 8 tracks, real to real ...ok maybe I got a bit carried away. But they need to stamp down on free downloads and dont buy music from tesco or asda ??? What does that say about your taste or even if you have any interest in music at all !!! HMV is dead but what happens after is more important. For the future of retail music. All the bands and artists would agree. Downloading singles is fine but cutting out all the middle men is taking more out of the artists pocket. What you thought the stores would lose out ? there are no more stores just supermarkets ! what you thought the record companies would lose out ? don't make me laugh. I would be looking at opening a record store if I knew there were enough open minded people out there willing to try something new and willing to actually pay for it. Who knows maybe soon I will open another store , just can't guarentee it will be a viable business.

In reply to an earlier post on 22 Jan 2013 21:55:44 GMT
That's probably a good idea. If people are prepared to spend the best part of a tenner for an unpleasant cup of coffee and a dry muffin, then maybe HMV should stop selling overpriced records and start selling overpriced beverages. Why are people happy to pay through the nose for a transient and ultimately unfulfilling trendy coffee shop experience, yet whinge for 177 posts of a forum because HMV are selling physical copies for more than 0.99p.
It's better to pay £6.99 for a megabyte on a smartphone, that's a bargain.

If I took over HMV i would re-brand it "HMValue 99p Music" and sell every physical item for 0.99p.
This will be offset by having an instore download service that cost £0.79 per track, every track and a coffee shop that sells a piping hot mug of instant coffee at £4 a go, but the mug will have a childs drawing of the HMV dog with a sad face, so nobody will mind.
It will also sell free romanian organ transplants just as you get to the till, and rubber wristbands with 'save high street music' (£5 each).

It's an unbeatable business plan.

In reply to an earlier post on 22 Jan 2013 13:19:11 GMT
MC Zaptone says:
It's like everything Peter, if the market think its worth it, they can charge for it. I'm fussy when it comes to coffee, I don't think Starbucks make a good cup but I would definitely join the long queue (and I absolutely hate queuing) to buy a £2:50 cup from Monmouth Coffee outside Borough Market because it is like brown nectar.

Posted on 22 Jan 2013 13:15:13 GMT
JT says:
I tried to buy The Staves album at Christmas from HMV. Not a single staff member had heard of the band. I went home and ordered from Amazon. A little knowledge of the music scene (apart from the current top 10) would have gone a long way in HMV.

In reply to an earlier post on 22 Jan 2013 13:11:27 GMT
Have Starbucks changed then? I only ever went in once, many, many many years ago. I made no purchse and never went back precisely because they were ripping you off

In reply to an earlier post on 22 Jan 2013 13:07:50 GMT
David Frisby says:
I think let sleeping dogs lie. Stop waffling on about large companies avoiding tax. They are only using systems that are put in place by the blood sucking expence fiddling goverment. Hats off to companies like Amazon, Starbucks and all the others that provide a service where we are not ripped off. We should have equivalent Energy and fuel providing services that put companies like Shell,BP and all the other rip off merchants out of business
wake up and smell the coffee. It time to move on.

Posted on 22 Jan 2013 12:54:02 GMT
Syriat says:
Hilco have taken control of HMV.
Looks like this might allow for some better discounting if they can agree credit terms.

Posted on 22 Jan 2013 12:39:15 GMT
Dan Fante says:
They used to have signings and the occasional PA in places like HMV. Not sure if that continued until recently as it's a long time since I would've queue to get an album signed.

In reply to an earlier post on 22 Jan 2013 12:31:22 GMT
Last edited by the author on 22 Jan 2013 12:31:52 GMT
paulfmuldoon says:
@M. C. Williams
I have heard that the 3 major labels are thinking about buying out HMV (or at least part of it) so chances are it won't lose the corporate schtick. If anything, it would get worse.

I agree with your ideas for improving the business. Make the stores more friendly, maybe have a seating area where you can hang out, listen to music, chat to like minded people, even have a cup of coffee. Your suggestion of having local bands play in store and sign merchandise is, quite frankly genius.

See people, it is not just about making everything cheaper. It is about making the shopping experience as pleasant and entertaining as possible.

Posted on 22 Jan 2013 11:51:19 GMT
Clem Feeney says:
Having a wide range of products, competitive prices and a Starbucks in every store didn't save Borders from closing. HMV - or any specialist high street retailer - simply can't compete with the online marketplace - especially when the online companies are aggessively avoiding tax.

Posted on 22 Jan 2013 11:40:54 GMT
Last edited by the author on 22 Jan 2013 11:43:19 GMT
MC Zaptone says:
The reason many small local independent record shops work is because they are exactly that. I hope whoever takes over HMV ditches the corporate global schtick and treats each individual store on it's own merits and needs. I'd link up with a local tea/coffee shop encourage them to open a small concession in-store so people could hang out and listen to music. Small but well researched CD sections with all major genres represented with the promise of ordered music made available within 48 hours or mailed directly. Plenty of old style listening booths and a second hand record exchange. Facilities to download music and film directly to phones, tablets or onto disc all at a high bit-rates. A dedicated vinyl section and I would only stock books and t-shirts that related to music. I'd have a sign-up system that would give customers discounts for picking up online orders in store. I'd encourage local and touring bands to play in-store.
Most importantly I would raise the game by only employing enthusiastic staff of different ages and entice the best by paying them above average wages and offering them shares, the same system Peter Jones stores use. Finally I would give each stores management the freedom to tailor the store to suit it's customer base. It would be
exciting to visit different stores to soak up the differences rather than facing the same cheap, sterile, corporate atmosphere across the country.
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Discussion in:  music discussion forum
Participants:  72
Total posts:  193
Initial post:  15 Jan 2013
Latest post:  24 Jan 2013

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