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Cloud Player: "Unresponsive scriot"

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Showing 1-13 of 13 posts in this discussion
Initial post: 18 Nov 2012 12:14:40 GMT
Miss Walker says:
Well, at first I was delighted with Cloud PLayer. I spent many hours importing 13000 tracks and it was all working fine.

Now, with no changes having happened recently to my system, every time I use Cloud Player I get frequent error messages saying:

"Warning: Unresponsive Script

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: "

Sometimes the message comes up straight away, and other times it causes mybrowser to freeze for up to 2 minutes and then I get the message.

It happens every time I click on a playlst in the left-hand sidebar. Sometimes it happens when I'm not even doing anything on the player and it's just open in another tab.

Has anyone else had this problem, and could you solve it?

I think this is to do with Javascript, right?

I contacted Amazon, they called me back, suggested I update my Flash and Java (first person I spoke to hadn't even heard of Java!!) but it made no diference.

I'm using Firefox with Windows XP.

Posted on 18 Nov 2012 12:17:53 GMT
Spacepig says:

Posted on 18 Nov 2012 14:28:05 GMT
Miss Walker says:
Thanks for the suggestion but unfortunately it did not solve the problem. I installed 'YesScript' and blocked Cloud Player from running Javascript. The result was not being able to use the player at all, with a message saying I must have Javascript enabled to use Cloud Player :(

Posted on 18 Nov 2012 14:36:57 GMT
nocheese says:
'Unresponsive scriot' would make a wonderful insult. I'll be looking out for an opportunity to yell it at some particularly thick colleague.

Posted on 18 Nov 2012 14:43:10 GMT
Miss Walker says:
Aw I got all excited then when I saw a new reply - thought someone had the answer... Oh well, back to the drawing board!

Posted on 18 Nov 2012 14:47:49 GMT
Miss Walker says:
Title: *script

In reply to an earlier post on 18 Nov 2012 14:56:50 GMT
nocheese says:
Sorry, Miss Walker. :-(

Posted on 18 Nov 2012 15:05:11 GMT
Miss Walker says:
Nothing personal, nocheese, I am just getting very frustrated with this 'premium' service that is not working at all, and having received no useful advice from anyone, least of all Amazon.

In reply to an earlier post on 18 Nov 2012 15:12:39 GMT
Spacepig says:
Well, you see, it isn't Amazon's fault really. It's something in the settings or updates on your PC. No doubt some techy person will come on soon and explain exactly what is going wrong, but the few times it has happened to me (never on Amazon), I have just selected stop script, and it has worked.
But, I am not in the UK and can't use Cloud so I don't know what happens with it.

Posted on 18 Nov 2012 15:21:39 GMT
Miss Walker says:
Thank you Spacepig. Pressing 'stop script' makes the problem go away for, hmmm, about 20 seconds. Checking the 'don't ask again' box when doing this makes no difference. The reason I am identifying this as a problem specific to Amazon is that I am a frequent internet user and this only happens with Cloud Player, no other sites or apps.

And the person at Amazon Mp3 support not being aware of the existence of Java!! Aargh!! I suppose (and I mean this with no disrespect to anyone) it would be handy if tech support lines had:

Press 1 if you don't even know how to turn it off and on again.
Press 2 if you're quite good at troubleshooting and don't wish to be spoken to like a child, or by someone who knows less than you.

Not that I know loads at all, but I did seem to know more than the lady I spoke to!

Posted on 19 Nov 2012 13:35:35 GMT
Last edited by the author on 19 Nov 2012 13:37:14 GMT
Does this happen when you click on any playlist or only specific playlists?
What else do you have running when you click on a playlist?
What programmes are already loaded before you start to use?
Have you deleted the script file?
Have you "upgraded" your browser?
Has th ebroswer added any new files?
Have you tried a different browser? If so does the problem persist?

There are so many different combinations of things that could be causing your problems...

I would suggest, in the first instance, that you try using another broswer.

Posted on 19 Nov 2012 13:49:07 GMT
Miss Walker says:
It happens with any playlist, but it used to only happen with recently added and purchased.
I have avast and spybot running all the time (the resident shields), but I am quite 'minimalist' and try to keep my processes down to 30 or below so not much is running, ever.
My firefox is the current version.
Flash and Java are up-to-date.
If I stop the script and tick 'remember my option' it doesn't stop it from happening.
Seems to be worse while using the music importer, but still happens without.
Sometimes it happens when the cloud player is open in another tab and not being used at all.
No unresponsive script issues with any other website or app.

I would rather not use a different browser. Firefox is my preferred choice and it's not as if it's an unusual browser that shouldn't be supported.

I agree that it could be so many things, so will just have to keep on troubleshooting it myself if nobody else is having this difficulty.

Many thanks for your time and input, I Know My Place, much appreciated ;o)

Posted on 19 Nov 2012 14:10:26 GMT
I would suggest a different browser if only to see if the problem isn't browser specific. Whilst Firefox is a widely used browser it is still a minority one.
There are some websites I need to acces using IE because Firefox has stopped interacting nicely with them. On the other hand IE which didn't interact nicely now does!

It's less a case of a browser not being supported than more of the browser not supporting, or at least in the correct way, the application; especially highly interactive ones.
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Discussion in:  mp3 discussion forum
Participants:  4
Total posts:  13
Initial post:  18 Nov 2012
Latest post:  19 Nov 2012

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