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Where did my download go?


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Showing 1-25 of 87 posts in this discussion
Initial post: 5 Feb 2009 10:10:37 GMT
Ms. Am Pallant-sidaway says:
I downloaded the MP3 player and bought one track - but neither seems to be working.

The player wouldn't upload and now I can't even find it - as it only seems to launch when a new track is purchased. The message stated - check internet connection - but I am definitely connected.

Help!
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Posted on 5 Feb 2009 10:49:47 GMT
Ms. Jane Meggitt says:
I have just downloaded one too, but no where to be found.
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Posted on 5 Feb 2009 11:06:14 GMT
Ms. J. Bradbury says:
Mine won't download either. However, you can locate your downloads if they've worked, from your "My Music" folder, where there should be a new folder "Amazon MP3".
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Posted on 5 Feb 2009 11:20:20 GMT
Terry Tozer says:
The downloads & download application seem to work best on IE Explorer and Firefox. The tracks, especially singles, download VERY quickly and they may have already been saved into your "My Music" or "My Documents" folder by default (you need to specify where tracks are downloaded in the download application).

Have a look down in the bottom right hand corner of your task bar to see if there is a new greenish icon there, hover the mouse over it and right click open, you may find your tracks hidden there?

Failing that do contact Amazon customer support, I'm sure they'll help you very quickly & the solution may be simpler than you think. Crossed fingers, I've downloaded dozens of tracks & albums and had no problems as yet. Good Luck!!
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Posted on 5 Feb 2009 11:26:30 GMT
Ms. J. Bradbury says:
I use firefox for pretty much everything, but it doesn't seem to do the trick on this side of things. I think I'm just going to have to get it off iTunes =(
Waiting for a response from Amazon!
Thanks for your advice.
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Posted on 6 Feb 2009 11:19:37 GMT
E. Wharton says:
I downloaded a few single tracks without Amazons downloader.
They still downloaded pretty quickly using firefox.
I learnt that when a box appears asking you which program you would like to open the track with, click 'save file' instead of selecting a program.
When the download finishes you can open the containing folder, this tells you where the track has gone then you can move it to your own folder.
I hope this makes sense!
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Posted on 6 Feb 2009 12:32:28 GMT
Mr. S. M. Gibbs says:
Its really not difficult from the amazon downloader it saves the tracks to a new folder on your computer called "amazon mp3's" just look for that on your computer and hey presto
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Posted on 6 Feb 2009 16:50:03 GMT
Mr. C. D. R. Williams says:
its easy, you buy the songs you want, i use firefox on a mac, use the amazon downloader opens up in a separate window, you can chose where the music downloads to either itunes library or amazing mp3 file folder and it adds it to itunes for you automatically, easy peasy
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Posted on 6 Feb 2009 17:54:56 GMT
Last edited by the author on 6 Feb 2009 17:56:10 GMT
F. Burgess says:
i found the tracks i purchased in "my music" but how do i get them to play on music media? they dont seem to want to play when i open them up, advice plz! x
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Posted on 6 Feb 2009 17:54:59 GMT
[Deleted by the author on 6 Feb 2009 17:55:22 GMT]
Posted on 6 Feb 2009 21:09:49 GMT
C. Lowery says:
Just double click. If it doesn't work contact cutomer support.
My album didn't get a download link. I contacted support and within 30 minutes I was given a link with all the track download lists.
Very quick and helpful response!
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Posted on 9 Feb 2009 08:46:10 GMT
Ms. Am Pallant-sidaway says:
Thanks for the advice. The Mp3 downloader is not showing up as a icon and I cannot locate anything in my documents or my music. I will just have to contact customer service - I jus thought I'd check in on the forum first as I have contacted customer services in the past regarding other Amazon issues and have no response whatsoever - but then that was a few years ago - so they might be better staffed now!

Here goes.

Thank you everyone.
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Posted on 10 Feb 2009 18:31:00 GMT
80's guy!!! says:
go into your music files, preferably through windows media player - double click on amazon mp3 file, double click on your track to open it up - click one time again and there you go - blast it out!!!!!!!!!!!!!
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Posted on 17 Feb 2009 23:07:40 GMT
A. Mason says:
I did my first Download Purchase today. I purchased an album and Installed the Amazon MP3 Downloader on my Apple Computer. The MP3 Downloader software user interface has four switches, Pause Downloads, Resume Downloads, Reveal in Finder and Clear Completed. I have not been able to find a switch in the MP3 Downloader or 'Your Account > Where's My Stuff? >' called 'Download Purchases'. So the question is how do you download a purchase? I have emailed Amazon but had no reply as yet?
Does anybody know how to do it?
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In reply to an earlier post on 18 Feb 2009 09:47:38 GMT
D. J. A. Morgan says:
Have tried your suggestion. On my computer it very definitely does not work!
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Posted on 18 Feb 2009 10:18:56 GMT
Mr. S. M. Gibbs says:
Don't get how people are having soo many problems? you download the amazon mp3 downloader this will install on your computer even though it may not be obvious it does not have a desktop icon etc then purchase a track / album from the site and after you have paid the download should start automatically it will then put your downloaded music into a new folder on your computer called Amazon MP3 which in windows vista is located in the Music Folder.
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In reply to an earlier post on 18 Feb 2009 12:32:45 GMT
D. J. A. Morgan says:
Amazon does not list in my Windows Media Player, or in iTunes. If I delete the Amazon Downloader and then re-load, perhaps that will work or at least be worth a try.
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In reply to an earlier post on 18 Feb 2009 22:29:20 GMT
A. Mason says:
Thanks Guys.
All resolved now, with egg on face. I thought I had changed my payment method when purchasing the download but it didn't register with Amazon. I've looked again and there doesn't appear to be a way of changing the payment method of a Download 'Open Order'.
I simply placed another order using a payment method acceptable to Amazon and the purchase downloaded automatically.
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Posted on 20 Feb 2009 13:55:57 GMT
Cantor says:
Well I bought a mp3 download using my Blackberry. I didn't get the option to download the file then, so I've gone on line on my PC hoping to find a way. I did receive an e-mail confirming the purchase, but no apparent way of receiving it. Any ideas anyone, please?
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Posted on 28 Feb 2009 13:42:45 GMT
Nick 3029 says:
I tried to download a file. It seemed to work OK, but no sign of file. I eventually figured out it should be in the 'Amazon MP3' file on my computer, but this only contained a .tmp file. The Troubleshooting page said use the Mp3 downloader to try again, and it did, but then said 'track no longer available'. Bit ridiculous seeing as they only sold it to me yesterday! I'm sure there will be a solution from customer support v. soon, but still, this download business has made me waste a lot of time compared to just buying a CD, as I suspected it would!
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Posted on 9 Jul 2011 21:54:31 BDT
M. Farley says:
i can't even find my songs! have used this before and it all worked fine, but they're not in the amazon mp3 folder - another song i downloaded earlier today is, but i don't know where the rest are. amazon downloader has loaded etc fine, but it has no songs in it. where are they/how can i find them? i have the invoice email and everything... :(
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Posted on 12 Jul 2011 11:48:12 BDT
Mr. D. Tarr says:
my download is also missing!!!!!
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In reply to an earlier post on 14 Jul 2011 15:33:58 BDT
Mrs. Vl Stephens says:
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Posted on 17 Jul 2011 11:57:54 BDT
Brenda Glew says:
I can't fine my download!
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In reply to an earlier post on 20 Jul 2011 05:20:38 BDT
Nik says:
If you can't find a downloaded track there is the search box click the windows start icon in the bottom left screen type in the start search box what you are looking for.
Personally I download a file from Amazon and immediately move it to somewhere I can find it
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      Discussion in:  mp3 forum
      Participants:  53
      Total posts:  87
      Initial post:  5 Feb 2009
      Latest post:  21 Apr 2012
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