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Downloading from cloud prompts download of installer which I already have, EVERY SINGLE TIME

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Showing 1-13 of 13 posts in this discussion
Initial post: 26 Oct 2012 15:49:48 BDT
Bananaman says:
This used to be a problem under the old system, but at least there was a link halfway down the page enabling you to download the files directly.

Now, however, when I go to my cloud and click download a prompt comes up to download and install the Amazon MP3 Downloader, which I already have. I'm not going through this rigmarole every time! Hate this cloud BS.

I've complained to Amazon, no idea what response I'll get.

Posted on 1 Nov 2012 12:02:14 GMT
mariopops says:
I guess you'll get the same response I got. Essentially, they arent bothered . They know people dont like the new system and also know about its problems. they also arent going to admit they've made a huge mistake (which we all know is the case) and go back to the old system Pity, Amazon downloads used to be the best out there- not any more.

Posted on 2 Nov 2012 10:29:40 GMT
copnorkid says:
I agree -downloads now not worthwhile,too much trouble -I just want the mp3 on my PC not some cloud I never access.Thinking of going elsewhere for my music.

In reply to an earlier post on 5 Nov 2012 01:48:40 GMT
I too had the same prob pre-Cloud...but as you say, there was an alternative. I used the 'contact us' link & was phoned back immediately. Turned out there's a bug with Cloud & IE9 compatability & as soon as I switched to Chrome it was fine. Might be worth trying if you're using IE?

Posted on 5 Nov 2012 03:06:27 GMT
EMC says:
Same thing happens to me. I called Amazon but they had no answers. I quit buying MP3's from them and use iTunes now.

Posted on 5 Nov 2012 22:29:40 GMT
Same problems here, click to download prompts installer

Posted on 6 Nov 2012 10:28:15 GMT
Klauserator says:
Same thing here (using Mac Safari on Snow Leopard). Clicking the download button always prompts me to re-download the amazon music downloader, even though the latest version is already installed. I tried re-installing the downloader, but I still got the same thing. A workaround that at least got me the files I'd bought was this: I went to the stupid cloud player (which I have no interest in using), manually checked the missing files, and clicked on the download button there. This downloaded an amz file, which I could then open in the downloader app, and that finally got the files downloaded. Unless Amazon fixes this, I think I'll be going elsewhere for my music downloads whenever possible.

Posted on 19 Jan 2013 11:37:03 GMT
Pen Name says:
Same problem here on Win7 and Firefox ... still :(

Posted on 19 Jan 2013 18:21:41 GMT
Richard Neal says:
I use Firefox and have no problem downloading MP3s. Amazon have had a few great bargains recenty, unlike their, generally, overpriced rivals.

In reply to an earlier post on 24 Jan 2013 16:19:32 GMT
C. Rigby says:
I'm in FF and agree it works if you select 'Download', then it goes thru the downloader to the Amazon Mp3 folder in libraries/music if you have windows 7

Posted on 27 Jan 2013 14:30:36 GMT
Same problem for me - IE10 - really annoying

Posted on 27 Jan 2013 16:20:49 GMT
Jay t says:
I agree with all the above, I just want something simple which downloads to my PC, at least I know where it is then, been ripped off with i-tunes too when they all disappeared.
Google chrome just causes problems with my computer too.....
Keep it SIMPLE Amazon, we're already stressed out enough as it is.
Thanks goodness I only spent .77p which I'll right off & find alternatives - your loss Amazon!

Posted on 31 Jan 2013 21:56:11 GMT
Michael says:
I get this problem too, and have been getting this since late last year.
I use Firefox on Win7.
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Discussion in:  mp3 discussion forum
Participants:  13
Total posts:  13
Initial post:  26 Oct 2012
Latest post:  31 Jan 2013

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