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"Download No Longer Available"!!!!


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Showing 1-25 of 29 posts in this discussion
Initial post: 11 Mar 2009 20:46:56 GMT
Bought the 99 classical pieces mp3 album off here yesterday, and because it was 99! tracks didn't have time to download it all. Turned it back onto today to get the remaining 77 tracks and it says Download no longer available, what the F**k! Had no complaints with the mp3 store till this. Sent them a message about this and no reply. They could be losing a customer.

Posted on 11 Mar 2009 23:45:22 GMT
exact;y the same problem here. Same albujm, same problem.
Emailed customer service - no reply. message on website says technical problems caused emails to fail on saturday/sunday. Hmmmmm never had this problem with 7-digital.
Have tried emailing again tonight, we'll see what the result is. Have previously downloaded from Amazon several times before with no priblems., But this is the first time I have had an interrputed download. This has to be handled better than this, or despite choice and cheapness, I won't use it again

In reply to an earlier post on 12 Mar 2009 00:04:35 GMT
Had exactly the same problems although this happened to me on Monday Night. I e-mailed them that night explaining the situation. I had managed to download the first 48 songs but not the last 51 as I had to switch off my Laptop and resume the next day and how when I tried to start up the download, the download said 'no longer available'.
Anyway, after e-mailing amazon, I received an e-mail back within 20 minutes saying that they would allow me to download them one more time. I just had to go into my account and manually click 'open' on the songs I had missed and they'd start downloading correctly.

In reply to an earlier post on 12 Mar 2009 12:59:53 GMT
Yup! I've managed to buy and not get anything!! Complete crap!! Rubbish!!

Posted on 12 Mar 2009 19:39:19 GMT
Got a replay today and they set up the account so I could download the rest of the tracks. Only problem is the tracks that didn't download are still in the download manager and I bought a new album but have to wait for the manager to go through all of them again before it will start downloading the new one!! There is no way I can see to delete these tracks from the download manager. They really need to sort this out.

In reply to an earlier post on 13 Mar 2009 21:56:32 GMT
Fantozzi says:
Exaclty the same thing happened to me but they did reply and re-instated the tracks. No complaints from me, they may have a lot of similar problems.

In reply to an earlier post on 14 Mar 2009 12:09:16 GMT
Simply pick up the phone and call them, I was getting very frustrated but one phone call, one refund and started again and bingo no problem..

In reply to an earlier post on 14 Mar 2009 12:09:18 GMT
Simply pick up the phone and call them, I was getting very frustrated but one phone call, one refund and started again and bingo no problem..

Posted on 15 Mar 2009 12:50:26 GMT
Last edited by the author on 15 Mar 2009 21:30:33 GMT
A commuter says:
Same album - same problem. i started the download at 10pm .... by 1am it had downloaded 50 tracks, by which time I switched off, restarted this morning and it downloaded another 24 tracks and then stopped with the message download no longer available. It struck me that this was pretty close to twelve hours after my initial purchase and I wonder if there is a requirement to complete the download within 12 hours after purchase .... if so, I have not seen it stated anywhere. Customer services is closed today, being a Sunday but have sent an email anyway. I also have a second album in the queue that hasn't even started but has been paid for.

UPDATE: Received an email later today that reopened my order & I was able to successfully complete the order, so overall I suggest perservering with it.

In reply to an earlier post on 15 Mar 2009 20:48:44 GMT
Anna Altana says:
This has happened to me too and I am yet to try and contact them. We'll see!!!

Posted on 29 Mar 2009 20:22:25 BDT
S. Rose says:
Exactly the same happened to me with the same album. However, one quick call produces an apology and a reinstatement of the download ... so I'm happy.

Posted on 7 Apr 2009 01:16:22 BDT
I also had the same issue with the same album - looks like they are willing to sort it out but really when every other service offers a "digital locker" style ability to redownload past purchases, it's a shame that an identical issue with amazon requires contacting customer services and waiting around for a reply. I'm aware there's an overhead in providing such a service but I really hope they are working on it, else I'm likely to start looking elsewhere when albums are available at the same price.

Posted on 12 Apr 2009 08:49:44 BDT
A Person says:
Maybe I'm missing the point here, but when has it ever been a good idea to switch a pc off whilst its in the middle of downloading something? Why not just leave the pc running over night? I've bought several albums running to hundreds of tracks about three or four times now, I set the downloader working and walk away from my pc until its finished.... Its not tricky stuff, this is a great service being offered by amazon I'm so thankful for it. Try a little patience?

Posted on 12 Apr 2009 12:29:55 BDT
the main man says:
Same here. it doesn't happen with itunes. I was hoping Amazon could offer some decent competition.
So far I'm not convinced.

Posted on 22 Nov 2010 16:02:09 GMT
Tom E says:
Yes same problem with me, with the same album as well! however i also bought a couple of other albums after that one and is saying it for all the tracks on the following albums, have just e-mailed..... doesn't happen with i tunes??? till there music is DRM free i am staying clear.

Posted on 22 Nov 2010 16:02:12 GMT
Tom E says:
Yes same problem with me, with the same album as well! however i also bought a couple of other albums after that one and is saying it for all the tracks on the following albums, have just e-mailed..... doesn't happen with i tunes??? till there music is DRM free i am staying clear.

Posted on 22 Nov 2010 16:02:14 GMT
Tom E says:
Yes same problem with me, with the same album as well! however i also bought a couple of other albums after that one and is saying it for all the tracks on the following albums, have just e-mailed..... doesn't happen with i tunes??? till there music is DRM free i am staying clear.

Posted on 29 Nov 2010 21:14:15 GMT
all the sites are DRM free now

Posted on 18 Dec 2010 13:26:40 GMT
Bunyip says:
This happened with all the tracks i downloaded yesterday

Posted on 5 Dec 2011 20:36:56 GMT
Same problem!!

Posted on 14 Jun 2012 19:43:15 BDT
C. Blake says:
Same problem and I am furious. Not impressed with Amazon. I am going back to Itunes.

Posted on 27 Jun 2012 05:20:30 BDT
Last edited by the author on 27 Jun 2012 05:21:46 BDT
I think the problem is that (presumably to prevent abuse) downloads must be completed within 12 hours of purchase, after which the download automatically times out. However, I've always found Customer Support to be very helpful when I've had an incomplete download due to this; they once even re-enabled the download of an album which I purchased but somehow forgot to download at the time (about three months previously).

I do think, however, that the Download Manager is nowhere near as good as it could be; there should be an option to rearrange the order in which tracks are downloaded, so that one can avoid downloading tracks which have already been downloaded (why is it that Amazon can only re-enable the entire download, instead of just the uncompleted bit?), and also so that the most preferred tracks can be downloaded first, to listen to those while the rest of the download takes place.

And because I have a slow connection (I reckon that "wireless broadband" is a contradiction in terms), if I'm downloading more than about three CD's worth of tracks (e.g. when I downloaded the Pink Floyd "Discovery" box set) I go to a cybercafé to do so as they have a much faster connection; the Pink Floyd, which on my home connection would probably have got only about a third of the way in the 12 hours allowed (or halfway if I were very lucky), took just half an hour or so, so I only had to pay an extra £1.

Posted on 13 Feb 2013 20:43:33 GMT
I want my MP3 music... It went to the cloud and the download link they gave me timed out. What kind of joke is this. Why don't they allow you're link to stay live to your account. you paid for the music.... Amazon is losing my future MP3 purchases until the correct this! James

Posted on 14 Feb 2013 15:04:23 GMT
Don Juandre says:
Same old, same old... It's happened to me when downloading even standard length albums (12 tracks or so)... Message said 'too much time,blah,blah'... So it's not a time issue. I just wish Amazon would at least add some more information when this happens.

Posted on 14 Feb 2013 19:07:11 GMT
I've noticed a new problem.Today I purchased a Kelly Clarkson album and after clicking the 'download' button a dialogue box message says 'Your purchase has been downloaded to your device'. Well it hadn't. It took a few moments of clicking before the Amazon downloader icon appeared and started the downloading process.It may not be the worst problem you could have,but its still not good.And as for the total cloud concept,Its like buying a CD and them sending it to your next door neighbor.
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Discussion in:  mp3 discussion forum
Participants:  25
Total posts:  29
Initial post:  11 Mar 2009
Latest post:  26 Jun 2013

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