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Customer Discussions > mp3 discussion forum

All mp3 Purchases Now By 1-click only...!!! Time to Protest..


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Showing 76-100 of 709 posts in this discussion
Posted on 28 Sep 2012 20:54:36 BDT
Kevin S says:
AMAZON ARE YOU LISTENING to your former customers????

Are you going to bring back the user friendly system?

In reply to an earlier post on 28 Sep 2012 21:28:36 BDT
[Deleted by the author on 28 Sep 2012 21:30:11 BDT]

In reply to an earlier post on 28 Sep 2012 21:58:20 BDT
Derridog says:
I agree this is a real nuisance. I didn't realise Amazon had changed the system until tonight- thought I had put 8 downloads in basket - not so - refuse to buy them from Amazon until they bring back the basket.

In reply to an earlier post on 28 Sep 2012 22:08:50 BDT
Steve Hendy says:
i agree 100% with ianham.
i too will either go to play or hmv or simply buy the cd as i can use the basket in the music store.
but will probably boycott amazon for music until it changes back. pity cos it was a good system

Posted on 28 Sep 2012 22:09:11 BDT
LabRat001 says:
I've got a great business idea boss why bother to provide a service that will make our customers happy when we can just coerce them instead?

BECAUSE THEY STOP BUYING ANYTHING AT ALL YOU FOOL NOW GO AND PUT THE BASKET BACK!!!!! Why did I get the work experience child?

Posted on 28 Sep 2012 22:17:59 BDT
Z-Car says:
Really pi55ed off. Tried the cloud99p offer with the new system and got nowhere. That's £3.99 in Amazon's bank account that I'll never seen again.

Posted on 28 Sep 2012 22:28:44 BDT
the customer is always right

In reply to an earlier post on 28 Sep 2012 22:43:26 BDT
Brass Neck says:
Complain! One thing zon have always been good at is refunds!

Posted on 29 Sep 2012 00:13:54 BDT
I am in the U.S. and recently found out that I no longer have the option to download an entire album at one time on Linux, Ubuntu 12.04 to be exact. This was disappointing to find out, since I was happy when I first started downloading mp3s from Amazon because they supported Linux and Apple did not with iTunes. This is the response from Amazon CS when I replied. Sorry Amazon, but I shouldn't have to contact you by phone.
Amazon.com cs-reply@amazon.com
Sep 24 (4 days ago)

to me
Hello,

I'm very sorry about the trouble you had downloading your music due to the issues with the Amazon MP3 Downloader application.

After looking into your issue, I suggest it would be easier for us to resolve this issue over the phone as you can speak to our live customer support executives who can discuss the problem in detail and resolve the issue to your satisfaction.

I realize that at this point of time asking you to contact us again would be disappointing, however, we would really like to assist you better.

Your patience and understanding is highly appreciated in this matter.

Please go to the MP3 and Cloud Player Support Help pages ( http://www.amazon.com/help/amazonmp3 ) and click the "Contact Us" button on the right side of the page. If you click the "Phone" tab from there, you can enter your phone number and we'll call you within the time frame you request.

Amazon MP3 and Cloud specialists are available 24 hours a day, 7 days a week.

We look forward to assist you again soon.

Thank you for your inquiry. Did I solve your problem?

If yes, please click here:
http://www.amazon.com/gp/help/survey?p=A1MIBGVR36CLW1

In reply to an earlier post on 29 Sep 2012 09:10:31 BDT
Savoy Books says:
Thia, I couldn't agree more and i'm very glad to see that so many people are protesting about this.
The "improvements" to the MP3 buying policy have been a huge disappointment to me. I really liked the shopping basket facility and using it as a way to choose bundles of individual MP3s was my favourite thing about Amazon.

I hate making lots of small purchases with my bank card: I've no desire to plough through a bank statement filled with hundreds of 89p transactions, so I won't be purchasing MP3s from Amazon until they reinstate the shopping basket facility.

Posted on 29 Sep 2012 09:54:01 BDT
Last edited by the author on 29 Sep 2012 10:04:31 BDT
A. Hayes says:
Wow. I wondered what had happened when I went to buy a bunch of stuff the other day & I could only buy 1 at a time? Thought I was Still Drunk & was missing A Basket Button somewhere, Thankfully I see its Amazon that's Drunk! Absolutely Mad Decision on their part. Needless to say, I sacked off 47 Quids worth of Purchases & Took then to 7Digital & Bizarrely got some great deals From Juno Download. Amazon u Suck. plus.. As my Credit card is Shared with the Accountant (Wife), I used to be able to sneak a few purchases on without much bother, now I would have a Whole page of transactions on my Statement, Lol No Thanks, don't need the Headache!!

Posted on 29 Sep 2012 11:04:17 BDT
Kickster says:
Thanks everyone, putting into words regarding this ridiculous change far better than i could have.
Amazon, i have spent the last year recommending your mp3 system to all my friends and colleagues, no longer, i am off and will use the sites recommended in this thread to purchase my music until you change back.
Shame on you for driving away your customer base, i go on the site for music but always search and look to purchase other items.

Posted on 29 Sep 2012 12:00:10 BDT
Last edited by the author on 29 Sep 2012 12:20:14 BDT
pureunited says:
100% agree with original post: not every purchase is a snap decision, sometimes you might want to save for later and think about it. I think it is a way to make even more money out of the customer by encouraging click before you think purchases.

Posted on 29 Sep 2012 15:46:51 BDT
S. Kennedy says:
Damn straight - new method blows chunks

In reply to an earlier post on 29 Sep 2012 17:02:33 BDT
Oh well buy buy from me too, im sorry to say.
regards
Alan Surman

In reply to an earlier post on 29 Sep 2012 17:19:18 BDT
i myhl says:
i agree with every one ,i will not buy using the new 1click format ,amazon will lose out as i will no longer buy any thing untill they reinstate the old system

Posted on 29 Sep 2012 19:11:48 BDT
Been reading through the Clown Player Help, trying to get a handle on their motivation for bull-dozing customers into using it, and came across this:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Record Company Required Metadata

Some record companies require us to insert identifiers in the metadata that accompanies music when you download it from the Amazon MP3 Store or Cloud Player. This includes music you have purchased from Amazon.co.uk and matched music imported to Cloud Player from your device. These identifiers may contain information that can be used to identify you as the owner of the purchased music or matched music. For example, these identifiers may include a random number Amazon assigns to your order or copy, the Amazon store name, codes that identify the album and song (the UPC and ISRC), Amazon's digital signature, and an identifier that can be used to determine whether the audio has been modified. Music supplied by Universal Music Group will also include in the identifier the purchase date and time, and the first part of the email address associated with your Amazon.co.uk account so that you know these files are unique to you.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I make no comment - draw your own conclusions. Oh, and be careful what tracks you import.

Posted on 29 Sep 2012 20:24:29 BDT
Thia Jones says:
Must say I'm pleased it's not just me that has issues with the way they've taken this. I wondered if this thread would get any attention at all when I started it, but over 90 posts shows that it hit the mark I think! Thanks to all those who've contributed so far and special thanks to those who've pointed out additional problems with this, over and above the ones I identified in my original post - and to those who've mentioned alternatives too!

Posted on 29 Sep 2012 22:16:08 BDT
Eric Generic says:
Well spotted, dodmo....I am not surprised there are more sinister, controlling aspects hidden away behind the sudden, no choice, implementation of these changes. They want to dictate what we buy, how we buy it, where we can play it, on what we can play it, and then try and put tracers on everything to boot!

In reply to an earlier post on 29 Sep 2012 23:10:47 BDT
David says:
dodmo, there is another important change in the new terms too. Once music is paid for, it is not yours to own. It is licensed now, just like iTunes. Also it is not clear, try asking CS for anything not on thier scripts, what rights you have if you allow matching and updating of your imported tracks. If I have a 128k vesrions of a track, Amazon matches it and allows me a licensed 320k verison have I now lost owenership?

In reply to an earlier post on 29 Sep 2012 23:13:12 BDT
[Deleted by Amazon on 29 Sep 2012 23:21:39 BDT]

Posted on 30 Sep 2012 00:55:23 BDT
 says:
Zon on the rampage?

In reply to an earlier post on 30 Sep 2012 10:17:40 BDT
Last edited by the author on 30 Sep 2012 10:27:57 BDT
David,
to be fair to Amazon, we have never "owned" the music. In the case of records and CD's we owned the storage medium, ie the disc. With this ownership came the licensed right to listen to the music.

A liberal interpretation of this right (but almost certainly not backed by law) was that you could copy the music to another format e.g. cassette to listen to the music on another player e.g. your car stereo. If you sold the disc, with it went the right to listen to the music and hence your copied version became a "bootleg".

With the development of mp3, itunes and the cloud, this right has been recognised by the music industry and is packaged as the "listen anywhere" feature. However, at some point you have got to have paid for a copy of the music.

This is fair. After all music is an industry and everyone has the right to get paid for their efforts.
Ultimately, No cash flow = No music.
However, if your one of the many people who, having burned their entire music collection to mp3, have then sold all their CDs at car boot sales, then be prepared for a shock.

I foresee, in the not too distant future, pop-up messages along the following lines:
On your smartphone / mp3 player/ ipod / ipad - "Cannot play this track - no digital signature detected".
On your PC or Mac - "Cannot play this track - Please insert an original copy of a CD containing this track so we can verify ownership and apply the correct digital signature."

Don't think it'll happen? Consider this, if your stupid enough to use Windoze, you already have to let them audit your installed software before you can apply updates. (They call it a malware scan)

Happy Listening folks?

Posted on 30 Sep 2012 10:22:13 BDT
intersting stuff dodmo - you don't work for te industry do you ?

crickey - don't give 'em any ideas...

In reply to an earlier post on 30 Sep 2012 10:39:24 BDT
No KO73 I don't. I drive a van for a living and do some programming and web development for a hobby. There are (I fervently hope !!!) smarter people than me working in the music industry, who will have worked all this out years ago and have just been waiting for the right tech developments to allow them to herd the "sheeple" into the right pen. (the one marked "Ready for Fleecing")

Can you say Baaahhhh!!
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Discussion in:  mp3 discussion forum
Participants:  359
Total posts:  709
Initial post:  18 Sep 2012
Latest post:  17 Apr 2015

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