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Can I re download tracks

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Showing 51-75 of 131 posts in this discussion
Posted on 28 Oct 2011 20:46:15 BDT
wii fan uk says:
@ Rush

True for something you just purchased; but I have the issue where my backup was the item I lost. External hard drive died taking a lot of music I've purchased from Amazon since '08 and while a loyal customer, I don't think that Amazon will let me download things purchased a couple of years back. I would be happy if you could prove me wrong.

In reply to an earlier post on 29 Oct 2011 14:58:50 BDT
P Jordan says:
Yeah! there are many disros of linux out there that would support your statement, but the link i posted will take you to what is deemed by the majority of the open source community as "the best out of the box linux distros going to date" and you don't need any prior linux experience to use/enjoy it, it installs in under 15 mins all necessary codecs are built in and if you want pure eye candy then opt for the KDE4 version it will blow the pants off anything that win7 can do, OH and it's FREE
It really upsets me that people are continually denied the freedom of choice by dealers, and are locked into using a Microsoft OS full of holes and serious security issues purely for commercial gain

Posted on 29 Oct 2011 15:47:51 BDT
I too had a catastrophic computer crash and lost anything I hadn't backed up. I'd backed up all work files but not my small music collection. Have used my past order history with Amazon to find out what I'd ordered from here and what from itunes. Was very relieved to learn that itunes allows free re-downloads, but surprised and disappointed that Amazon, which normally offers excellent customer support, doesn't . In response to some comments here, offering free re-downloads isn't at all the same as asking a shop to give you a replacement item for one you lost or broke because downloads are virtual: they could offer an infinite number of copies for no extra cost to themselves, unlike with physical items. I'll continue to use Amazon for postal shopping, but until their MP3 department catches up with the rest of the company I won't be visiting it.

In reply to an earlier post on 1 Nov 2011 06:54:45 GMT
Rush says:
Contact Amazon and let's see if I could prove you wrong.

Posted on 10 Dec 2011 14:52:36 GMT
Ewan Gibson says:
Can't believe I cant redownload track, last time I shop here. No wonder people pirate music when you just keep getting shafted!

Posted on 10 Dec 2011 18:42:07 GMT
Matt F says:
For reference, Amazon are probably not offering re-download because (if it's anything like what I've heard of their relationship with Apple iTunes and other similar services) the label wants to be paid for each **download** of the track - not each "sale".

Hard drives will die. It is inevitable. If you love your files, back them up - and back them up *off site*. (Personally, I like's internet backup service.)

Even if Amazon *could* let you re-download your music bought from them, failure to back up your computer means you don't really care about your digital photos, kids' school work, and all the other files that nobody else has because you created them.

Posted on 12 Dec 2011 20:18:49 GMT
Jerome SH says:
I used to download all of my music from Play, but the first time a track wouldn't download, it took them a month to sort it out. I'm sticking with Amazon and relying on backing up my music.

In reply to an earlier post on 13 Dec 2011 20:24:22 GMT
I am pretty fed up with thisMP3 site, tracks available for 12 hours or not at all unless you download them on the computer you bought them........ Nah I will never ever go through this hassle again. Will boycott Amazon MP3 downloads.

Posted on 14 Dec 2011 19:51:59 GMT
Lady Lizzie says:
I downloaded an album and somehow lost it.. I contacted amazon explaining that i couldn't find it in my amazon file or on my external hard-drive and they very kindly allowed me to re download it.

Posted on 21 Dec 2011 23:51:16 GMT
Animal lover says:
wish i'd downloaded from itunes not all have downloaded to amazon mp3 app:(

Posted on 24 Dec 2011 11:42:26 GMT
The couple of times I've had problems Customer Service did re-authorise specific downloads for a limited period of time.

Long term though, it's good practice to make multiple backups of data, and store them at different locations.

That said, however, I'm very much of the opinion that the industry more generally is behind the times - it should be recognised that in buying an MP3 download one buys a lifetime licence to listen to a track, rather than it being regarded as a physical product (the same with any other digital date you care to mention). As someone else has previously mentioned in this thread, it would be be easy enough to enable this for authenticated users. It strikes me that what is missing here is an industry standard.

Posted on 31 Dec 2011 16:35:12 GMT
D. Glass says:
My PC Crashed and I lost lots of music but after a call to i tunes they were able to retreive them for me. I was told that I can only do this 5 times which I think is a bit harsh as I purchased them and think I should be able to access them anytime, but I cannot fault the customer service. I would like itunes though to change their policy and let me reload the songs as much as I like. I am now going to purchase all my music on hard copy now so I will never loose them again. I will only use their store now for hard to find music or just the one track download. All full CD purchases will be via Amazone in the future.

Posted on 4 Jan 2012 22:48:11 GMT
Anyone know how to I transfer tracks from cds and tracks downloaded from Amazon to ipod touch? - Been trying off and on for 3 weeks now!

In reply to an earlier post on 4 Jan 2012 23:01:26 GMT
M. Trevett says:
Susan, if your computer sees your ipod touch as an external hard drive, using Windows Explorer you could just click,drag and drop your downloaded amazon music files from your comps hard drive into/onto your ipod? If you want to rip tracks from a cd to your ipod, have a look on the web for a free cd ripper program - there's loads around. I'm only saying this because I'm assuming you have a Windows based pc and that you connect your ipod touch via a USB connection? If not, then apologies, my experience is limited to just Windows based comps - sorry.

In reply to an earlier post on 4 Jan 2012 23:54:11 GMT
philip says:
Can someone help. I downloaded a track the other day,it played once and in fact I am not sure where the track was downloaded to. Searched laptop but cannot find.
Advice needed.
windows xp os.

Posted on 5 Jan 2012 08:27:48 GMT
Hazy81 says:
I downloaded tracks straight to my Blackberry, but only half the album downloaded as my memory card got full. I bought a bigger memory card, but now can't download the rest of the album? any ideas?

Posted on 5 Jan 2012 10:48:00 GMT
Last edited by the author on 5 Jan 2012 10:48:28 GMT
DJ Bez says:
I have never found an album cheaper on download than buying the real thing 2nd hand on CD... Which takes seconds to upload and you've got 'forever'....

Posted on 5 Jan 2012 15:41:28 GMT
Sonic says:
A CD is yours forever and, unlike amazon, it supports FLAC.

Amazon make it clear that you can't re-download for better or worse. If you feel you're incapable of looking after your purchase then by all means pay someone else (reflected in higher price) to do so for you.

In reply to an earlier post on 23 Jan 2012 02:03:29 GMT
[Deleted by the author on 23 Jan 2012 03:26:00 GMT]

In reply to an earlier post on 23 Jan 2012 15:34:45 GMT
N. Mackenzie says:
how do you reload the i=pod music? I-tunes will only only put on checked music as far as I'm aware so if the tracks are lost then that's it. Isn't it? please tell me what to do

Posted on 25 Jan 2012 17:14:00 GMT
I downloaded a few songs from amazon a few days ago and the downloader froze up and crashed my laptop. I never actually managed to download the songs and as there is no way to download songs again, I cant get them. Total waste of money!!
Yes, amazon is cheap but its got quite a few kinks in it.

Posted on 25 Jan 2012 18:26:02 GMT
Just redownloaded some old CD's I bought a while back on 7 digital came to do it on Amazon and they don't do it, ridiculous!!

In reply to an earlier post on 26 Jan 2012 04:29:58 GMT
Rush says:
It wouldn't be a waste of money if you contact Amazon.

Posted on 27 Jan 2012 14:04:15 GMT
Homer says:
Having paid for a track, was instructed to install latest Amazon Downloader
Did so. No sign of the music.
No reference to downloading in Order/Purchase email confirmation
No link from My Orders
Where is the track I bought?
No idea, No way to get it.
Why does anyone both with this service?

Posted on 27 Jan 2012 17:36:10 GMT
If amazon allowed full functionality of the "Cloud" it specifically saves all purchased MP3 tracks on line but this is only available in the USA for some reason
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Discussion in:  mp3 discussion forum
Participants:  108
Total posts:  131
Initial post:  13 Mar 2009
Latest post:  9 Jul 2013

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