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hate amazon downloader

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Showing 26-50 of 58 posts in this discussion
Posted on 9 Feb 2013 13:31:28 GMT
Ian says:
I've had mixed results with the Amazon downloader. It worked perfectly on all 3 of my computers (running Windows XP, Vista and 7) and is a much smaller and faster responding program than iTunes which I hate (and tolerate on 2 of my computers so my kids can use their iPhone and iPod).

However, when I installed the trial of Windows 8 on my older computers I experienced the same problem as other users reported; constantly re-installing the downloader and/or failing to download the files. I quickly learnt not to bother buying any MP3s from Amazon unless I was using the Win 7 computer.

Is it incompatibility with Windows 8 that is causing the problem or are others having issues with other operating systems?

Posted on 9 Feb 2013 13:38:51 GMT
T.J.Byford says:

I run W7, for information. My main problem, not mentioned, as it doesn't refer to the downloader, is the rather somewhat erratic behaviour when trying to play the intro's to tracks. The new version is not as reliable as previously, and can be frustrating in use, sometimes playing the track and sometimes not!

Posted on 9 Feb 2013 13:44:10 GMT
Ian says:
Is that a problem with the files or with the software you're using (WMP)? Have you tried downloading a different media player (I tend to use VLC as it is compatible with FLAC files (which is the format most of my music is in) and haven't had a problem playing any files once I've downloaded them.

In reply to an earlier post on 9 Feb 2013 13:54:45 GMT
T.J.Byford says:

Sorry, I wasn't clear what I meant. I was referring to sampling the tracks whilst on the amazon mp3 site, not playing them after download. With classical music, especially, the quality of the mp3 file can very enormously, from mono versions, where I know stereo originals exist, and to mp3's compiled from mono/stereo LP records with all the faults or with life strangled out of the music to try and hide them! This latter practice is acceptable where the original was on 78's only, but I feel is a bit of a cheat with LP's.

I agree, VLC is a great stand-alone player and will play almost everything thrown at it. And it's free.

In reply to an earlier post on 9 Feb 2013 13:56:39 GMT
Ian says:
Sorry, I misunderstood. I must admit I rarely use the sampling facility on Amazon as the sound quality is often very poor and off-putting; it's definitely a feature they need to improve.

In reply to an earlier post on 9 Feb 2013 13:59:22 GMT
T.J.Byford says:
I agree the sound quality is not the best, but it serves to sort the wheat from the chaff and leave me with the promising ones!

Posted on 10 Feb 2013 00:18:23 GMT
kermc says:
I recommend Ubuntu One/7digital. Slightly more expensive than Amazon, yes, though typically cheaper than iTunes, a basket system, multiple downloads without the need for a client, all files DRM-free and at 320kbps. That'll do me.

Posted on 10 Feb 2013 11:17:49 GMT
From my own personal use I have found that it depends on what browser you are using, it doesn't seem to work at all if I use Google Chrome, but with Firefox I have no issues what so ever. By reading most of the comments here I sem to be in a minority of 3. I hope this helps.

In reply to an earlier post on 10 Feb 2013 12:19:19 GMT
T.J.Byford says:
kermc, thanks for the links.

Unfortunately, despite being at 320kbps, 7 Digital won't do me - no classical music. I googled Ubuntu, and couldn't find any information about whether this supports classical music, so no point my joining up to find out.

Posted on 10 Feb 2013 16:01:14 GMT
kermc says:
Ubuntu One's music is provided by 7digital, so that wouldn't do you either. You could try eMusic. I would use that personally if I decided I would purchase a fair amount of music on a regular basis. It has a subscription model which benefits people who can satisfy one of their monthly quotas, which isn't huge by any means, with tracks working out at as little as 42p each. If you like to also _discover new music_ then eMusic might be for you. It boasts the largest online indie collection too.

Posted on 11 Feb 2013 22:52:42 GMT and eclassical are both good, flac available too. And chandos and hyperion have their own good sites.

Posted on 12 Feb 2013 11:56:09 GMT
T.J.Byford says:
M. Phelps.

I'm grateful to you for the links. I will certainly explore what they have. Chandos and Hyperion are, of course, known to me as recording companies.

Posted on 13 Feb 2013 10:33:53 GMT
M. Knowles says:
There is never a problem downloading illegally. Why is there always a problem when paying for music and downloading it legally? If you want to do the right thing they dictate how and where you put the music you have paid for, how you get it and the quality is always poorer. Only leaves one logical choice.

Posted on 15 Feb 2013 19:02:09 GMT
I had trouble the first time I used the downloader, but now I'm used to its little ways, it's no bother at all... and I'm using it on Google Chrome.

In reply to an earlier post on 19 Feb 2013 16:00:25 GMT
dave says:
If you have a spyware or spam blocker working that could be your problem. Hope it's cured soon.

Posted on 19 Feb 2013 17:22:03 GMT
Um had a long chat with customer services about this. Best suggestion they could make was that it works best with Firefox so download that. Not really satisfactory Amazon! You make it work with IE. I find it works after a fashion with Chrome and I have used it to get files onto the computer via the downloader then do my own sync with WMPlayer. My biggest gripe is the instant checkout. What's that all about? Surely we should be allowed to shop for tracks, accumulate them in the basket and then check out? Nope this say customer service is for our convenience. I say it isn't. By and large Amazon please themselves.

Posted on 22 Feb 2013 12:44:59 GMT
Martha says:
Buy CDs, encode them yourself at whatever quality you want - I've always done this. (I am truly surprised at how many people buy MP3s when you can have the physical item in your hands by waiting a few days.)

Amazon are pretty damn good at listening to customers, they're one of the few truly customer centric companies, and I'm sure if enough people complain they'll change things back, so keep on complaining.

The thing is, the managerial types and the techies that make these decisions do so because the think they're making things better - that's what we all want - but they're not normal people - which is a good thing and I mean that in the best possible way. And they also feel that they should be doing *something* to progress the company (and earn their pay) and so they go ahead with poorly thought out and ill-advised change.

A few moments discussion with a normal person asking them what they think about possible changes would save so much heartache all round and also a lot of money. The problem is, these "not normal" people aren't very good at communicating with the real world and they need someone to show them the way. Who that someone is I'm not sure.

For what it's worth, while Amazon have always been proud of their patented one-click technology, I've always hated it. I like to review my purchases before I buy and then select my payment process and only when I'm sure do I complete my order.

One-click? Blecch.

-Frank Haywood

In reply to an earlier post on 22 Feb 2013 22:46:28 GMT
I have bought huge quantities of classical music from 7digital - very often cheaper than Amazon. You can't browse it, it's true, but if you search for specific things you can often find what you want. Their Search function is annoying though - 'Boheme Chailly' should bring back different issues of one recording, not all Boheme (by anybody) and all Chailly (of anything) recordings.

Posted on 23 Feb 2013 14:09:12 GMT
T.J.Byford says:
In an earlier post, 9th Feb, I reported difficulties when trying to listen to the tracks on the mp3 order page, its being very erratic, some playing, others not. I have used google chrome since its inception and previously experienced no problems from the time before the changes imposed by Amazon. Fortunately, I have discovered the new system works with IE, so my earlier problem seems to indicate an incompatibility issue with the chrome browser.

Posted on 23 Feb 2013 15:40:22 GMT
mumu says:
I bought one album, THEN discovered I would have to install some downloader. Still not got the paid for mp3s, ended up getting them "illegally".

Posted on 28 Feb 2013 16:20:28 GMT
Supercure says:
Same here. Why the downloader? Why the "would you not be better if we were in charge of all your electronic media so that you never have the temptation to look elsewhere"?

My wife was presented a Kindle fire for Xmas, and same story: citizen Bezos thinks that we are all happy to dive into the Amazon ecosystem and never look back. That we love suggestions, ads, banners, proprietary platforms. Amazon pretends we love it. Personally, i am not so sure.

Problem is, when you come from the notoriously "transparent" and non intrusive Apple ecosystem (along the lines of "we can help and if you don't want to think about it, press the one-shot button and you are done, but if not, you are in charge), there is no turning back and this tinkering is absolutely cringing. Have redeemed my £2 voucher, that's probably the last time Amazon will hear from me. Will look for simpler alternatives or... stick to the more expensive but more mature iTunes.

Posted on 1 Mar 2013 01:42:45 GMT
Peter says:
its easier just to get a hard cd copy than using the downloader. Funny how they call it a downloader but it doesn't download!

Posted on 1 Mar 2013 12:17:20 GMT
Supercure says:
Done. "AMZ Bezos" Downloader uninstalled, moving on. It's not like there is a dearth of people selling MP3 for the exact same price or less out there. Paying a bit more on the iTune shop for the comfort (like say, sample playing) and integration with iTune, at a push if you don't mind paying an extra few percents. But I found amazon proprietary system downright unpleasant. Too many years being pampered by my Mac, i guess.

As many rightly pointed out, better go for a proper CD when you can. Given the constant decrease in the cost of solid state memory and increase in the Net connection speeds, it looks quite likely there will be some change of format from MP3 to something less "lossy" in the future and may be not such a distant future.

If all you own is a collection of MP3, well my friends, there won't be any easy upgrade - if any. A bit like DVDs against BluRays today.

Posted on 15 Mar 2013 18:32:17 GMT
I just spent an hour trying to get the Amazon Mp3 downloader to work. I tried it in Internet Explorer, Firefox and Chrome. It doesn't work. I just get prompted to install it when I try and download my mp3s even though it is already installed. Total rubbish! Why can't I just download the MP3s are a zip or something? I'm never going to buy anymore MP3s from Amazon until they get rid of this software.

In reply to an earlier post on 15 Mar 2013 18:43:58 GMT
Supercure says:
Welcome on board, mate. Hello Amazon, anyone listening? Not that we are enemy of progress, but please, we would like apps that work.
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Discussion in:  mp3 discussion forum
Participants:  39
Total posts:  58
Initial post:  9 Jan 2013
Latest post:  11 May 2015

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