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where has the mp3 file extension gone?

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Initial post: 21 Sep 2012 11:45:53 BDT
Dodmo says:
Here is the text of an email I have just sent to customer services.

I have downloaded 3 albums since the changes surrounding Amazons "cloud" came into effect. Last night I copied one of them to my phone to listen to on the mp3 player. However the player refused to recognise that the album was there. A quick check with the file browser confirmed that the files were on the memory card but the mp3 file extension was missing from the file name. Today I checked on the PC and sure enough none of the tracks I have downloaded have the mp3 file extension.
I used a batch file renaming program to add the extension and all played properly. However I do not intend to go through that rigmarole every time I PAY for an album. Please let me know if this is an issue you intend to address or if I need to find another source for my music downloads.

Anyone else encountered this problem??

In reply to an earlier post on 21 Sep 2012 21:27:35 BDT
I had the same issue with two albums I downloaded on 19th September. The amazonmp3 downloader kept crashing due a segmentation
fault whilst downloading, but eventually downloaded all the mp3 files. I didn't spot the mp3 extension missing until I noticed my squeezebox hadn't found the new mp3s.

Posted on 22 Sep 2012 17:51:14 BDT
Malx says:
With this file extention gone does this mean I will be unable to open and then burn cds in my Windows Media Player?

If this is the case is there a free downloadable media player I can download that will recognise the files?

Posted on 22 Sep 2012 18:03:40 BDT
what was wrong with the click to the basket and save for later,where i can play the sample over and over again till i am sure i want it,I buy all my music from amazon,but not sure if i understand this,have to wait and see.

Posted on 22 Sep 2012 18:32:09 BDT
come on make special announcements and otherwise enter the fora - surely enough threads and comments have appeared complaining of the loss of the basket....respond to your customers ?

Posted on 22 Sep 2012 18:53:38 BDT
Mr. D. Allen says:
How do you make it an mp3 file again?? I want to listen to the music I've bought!

In reply to an earlier post on 22 Sep 2012 18:57:40 BDT
Mr. D. Allen says:
I have this problem too, how can I add the extension to make them play???

Posted on 22 Sep 2012 19:03:53 BDT
Dodmo says:
Mr Allen, what operating system are you using?

Posted on 22 Sep 2012 19:54:37 BDT
Last edited by the author on 22 Sep 2012 19:59:05 BDT
Malx says:
Dodmo: do you have any advice for me relating to my post above? Any pointers would be useful bearing in mind my computer skills are basic but I can follow logical instructions, thanks in advance.

For info I use Windows 7.

If anyone else has any suggestions, i'd gladly accept them, thanks.

Posted on 23 Sep 2012 01:06:04 BDT

In reply to an earlier post on 21 Nov 2012 03:21:30 GMT
Jim Doyle says:
Yes. The last 3 albums we've downloaded from amazon MP3 downloader, including 2 this past week, were missing the mp3 extension on each file. The individual tracks' filenames each ended with the character "." Our Banshee music library (Ubuntu Linux 10.04 netbook) wouldn't import them until we renamed them all.

Posted on 22 Nov 2012 13:07:02 GMT
A Bateman says:
I downloaded an album to a Blackberry 9900 but can't find it anywhere!

Posted on 24 Dec 2012 14:46:24 GMT
S. Lancaster says:
I've had exactly the same problem of .mp3 filename extension missing. It becomes a chore to manually add this to import to itunes. Deliberate tinkering by Amazon to "persuade" customers to become dependent on their cloud? That's no good to me as I want to transfer files that I have bought to my ipod to play where internet access is not available. I thought it was "one-off" problems until I read other posts on this and other forums. Please fix it Amazon - I use your store for convenience, but if it stays inconvenient I'll have to go elsewhere.

Posted on 27 Dec 2012 19:26:58 GMT
Just bought an album from amazon and found that although they took my money all they did was move the file to the "cloud". All that was visible on my PC were a bunch of unplayable .tmp files. I could play the album using the execrable Amazon "Cloud Player" but that is all. No good if you want to play offline. In order to actually get the album on your PC you have to run the Amazon downloader application, select the files in question and click the "Download" button.

This is not acceptable. If I buy a car I dont expect the vehicle to stay in the showroom even if they let me drive it when I want.

Posted on 3 Jan 2013 00:48:00 GMT
Hotsprout says:
Why are my track numbers out of order on some of my albums I have uploaded the cloud player.

Posted on 3 Jan 2013 10:21:08 GMT
awful system, I buy tracks only, can only buy one track at a time,takes ages,sometimes I have to down load twice to get into windows media player,I now buy far less from amazon

Posted on 3 Jan 2013 18:04:37 GMT
I dont know what you guys are doing wrong, when you buy a track you are clearly given the download format choice?

In reply to an earlier post on 11 Jan 2013 23:45:51 GMT
Owen Herring says:
I haven't experienced these problems either. Since I don't want to use the cloud, I have the purchase set to download immediately, which it does. When I 1-click, I get a confirmation page so I don't buy things by accident. I've never had a file extension missing - editing that is nothing compared to having to rewrite ALL the metadata for classical albums that I buy - the tag writers have no idea what classical collectors want or need to know.

Posted on 13 Jan 2013 14:17:30 GMT
Anyone who remembers the original Napster service will know that "buying" an MP3 file is a crazy idea. Nontheless, for those who have found themselves in the predicament of having "bought" a bunch of files with no file extension, or indeed anyone who uses Windows and who wants to rename files in batches, there's a free Windows application called "Bulk Rename Utility" that should allow you to quickly and easily add extensions to your files or rename batches of files. There's a handy "preview" feature that lets you see what effect the changes will have before you commit the change as well.

In reply to an earlier post on 24 Jan 2013 16:11:44 GMT
C. Rigby says:
It's why I won't be using the Cloud option. It takes but a few minutes at the most to copy an album off my laptop to my player and that works every time.
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Discussion in:  mp3 discussion forum
Participants:  15
Total posts:  20
Initial post:  21 Sep 2012
Latest post:  24 Jan 2013

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