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All mp3 Purchases Now By 1-click only...!!! Time to Protest..


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Showing 1-25 of 702 posts in this discussion
Initial post: 18 Sep 2012 16:27:04 BDT
Thia Jones says:
I am not a happy bunny, I was browsing possible album purchases and found that I could no longer follow my usual practice of popping things into my basket, to sort into "buy nows" and "save for laters", but found my options have reduced to buying one album at a time with 1-click, or just not bothering. I've chosen to just not bother!

I wrote Amazon the following email in protest:
"Right, that's it - no more mp3 purchases from me until you reverse this ridiculous change to the buying process that you've foisted on your customers. As far as i'm concerned, the flexibility and control of having the basket to put things in, sometimes as intended future purchases rather than buying at the time; was indispensible.

Hey ho, more business thrown away..."

Anything that reduces the customer's control over the process, should be challenged in my view, so I invite others to protest about this silly change too.

Posted on 18 Sep 2012 17:45:25 BDT
Mr D says:
I agree

Posted on 18 Sep 2012 18:16:23 BDT
I fully agree - as an resgular and enthusiastic mp3 downloader I was really sad to see this change in practice - I too collected tracks into the basket prior to purchase - spoilt my day. Hope others protest too I will

Posted on 18 Sep 2012 18:25:45 BDT
K. A. Newton says:
Yep I tried to do one of those Buy two cd/mp3 for 10. but couldn't as if I chose one and it downloaded I got charged full and then the other too but not for 10.

Worse is when you accidentally touch a buy it now on pages where they are dotted everywhere. I didn't download and contacted CS.

Chose something else while waiting to hear from CS and downloaded the new thing to find the one I had selected by accident immediately following on. downloading.They said they don't usually credit Buy one click Mp3 but in this case they did as I had written before I downloaded.

Posted on 18 Sep 2012 23:11:19 BDT
Eric Generic says:
It isn't progress, and I have reservations about the whole process, from the changes to putting items in your basket, to accidentally 1-clicking, to this whole "Cloud" palaver.

What was wrong with the old system...other than amazon had less control over what you were doing?

Posted on 18 Sep 2012 23:55:51 BDT
Thia Jones says:
Just recieved a reply to my complaint...
>Hello,

>Thank you for contacting us at Amazon.co.uk.

>First please accept my sincere apologies for the inconvenience caused.

>MP3 purchases made on Amazon.co.uk are immediately delivered to your Cloud Player, and we no longer offer a "Shopping Basket" ordering experience.
(yes, strangely enough, I had noticed this - ***that's what my complaint is about***)
>1-Click ordering allows us to process your payment quickly (so the few seconds it used to take to do that weren't quick enough?) and deliver your digital items instantly. (I was happy with the previous version of 'instantly', thank you) 1-Click ordering for MP3s stays active even if you turn off 1-Click ordering for other purchases on your account. (yes, that's-what-you-need-to-change...)

>It is always important for us to hear how customers react to all aspects of shopping at Amazon.co.uk. Strong customer feedback like yours helps us continue to improve the selection and service we provide, (if you consider this latest move an 'improvement', please don't misconstrue anything I might say as an encouragement to continue this - I had precisely the opposite effect in mind) and we appreciate the time you took to write to us. I've passed your feedback along to the Amazon MP3 Music team.

>If you need to contact us again, then please visit the following link so that we can help you in the best way we can:

>http://www.amazon.co.uk/email

>Thanks for your interest in Amazon Cloud Player.
(sorry, did I actually mention Amazon Cloud Player at any point? I assure you, I have absolutely no interest whatsoever in Amazon Cloud Player)

>Did I solve your problem?

>If yes, please click here:
>http://www.amazon.co.uk/rsvp-y?c=euqgbbhq3596100761

>If no, please click here:
>http://www.amazon.co.uk/rsvp-n?c=euqgbbhq3596100761&q=ukff

>To contact us about an unrelated issue, please visit the Help section of our website.

>Warmest regards,

>Mousumi
>Amazon.co.uk
>Your feedback is helping us build Earths Most Customer-Centric Company.
(easy to *say* that, isn't it?)

Think I'd better sleep on this before taking it to the next stage...

Posted on 19 Sep 2012 00:00:34 BDT
Eric Generic says:
Perhaps make it even simpler: BRING BACK THE SAVE-FOR-LATER OPTION! (or GET RID OF AUTOMATIC 1-CLICK OPTION).

Trying to get amazon CS to understand the gist of anything is a challenge, so I empathise.

Posted on 19 Sep 2012 02:33:01 BDT
P. Blythe says:
I've sent an polite but firm email to CS. I'd be interested to see what 'guff' they have to say. Plenty of other sites to purchase music from in the mean time.
Shame really as Amazon do very little else wrong.

Posted on 19 Sep 2012 07:31:32 BDT
A. Bartlett says:
Thanks for making me aware of the change, which I agree is one for the worse! I have, or perhaps did have I'll have to check, rather a large number of mp3 tracks (individual mainly but one album) in my basket for later - mainly because I was undecided or didn't want to buy too many at a time and it was a chance to go back to them to have another listen. I think Amazon have really put their foot in it with this idea and it will backfire; I certainly won't be buying as many downloads as I did previously. I am really surprised by this as Amazon are quite excellent normally. Great shame.

Posted on 19 Sep 2012 09:08:40 BDT
Thanks for the heads folks, Amazon have reallt stuffed up what was really the only viable alternative to Itunes.

I will not be using the Amazon service again, Amazon get off a the cloud.

In reply to an earlier post on 19 Sep 2012 12:22:13 BDT
Last edited by the author on 19 Sep 2012 12:22:33 BDT
Eric Generic says:
A. Bartlett - if they were in your basket pre-changeover, they will still be there as I also have a lot of individual tracks Saved For Later and I can still move them into my shopping basket from there. Although "1-Click" remains the only way to purchase them from the basket.

Posted on 19 Sep 2012 18:23:17 BDT
Mr D says:
Most likely they are hoping for more impulse or accidental buys...

Posted on 19 Sep 2012 20:32:36 BDT
P. Blythe says:
I've had this reply to my email to customer services;

Hello,
I'm sorry to learn that you're unhappy with the one-click order method on our website.
This kind of feedback is invaluable to us, as it helps us continue to improve our website and provide better service to all of our customers.
I've now passed your message to the MP3 team to look into this issue and take appropriate action in order to make more user friendly.
Thank you for bringing this to our attention. We hope to see you again soon.

We'll see what happens.

In reply to an earlier post on 19 Sep 2012 21:33:58 BDT
got the same reply Thia - fully agree and enjoyed your comments - its a pain.

In reply to an earlier post on 19 Sep 2012 21:35:15 BDT
fully agree A Bartlett - feel exactly the same

Posted on 20 Sep 2012 11:04:36 BDT
Jonas says:
A partial workaround is to use a wish-list to assemble a basket of tracks/albums rather than purchasing each from the item page. You'll still have to buy each item in the wish-list separately, but it at least allows you to assemble/edit a list of items while browsing.

This isn't ideal though. I really, really miss being able to use the basket for MP3s. This is a terrible move, degrading my user experience.

Posted on 20 Sep 2012 17:03:44 BDT
agree Jonas the wish list is worth a go - thanks

Posted on 20 Sep 2012 18:08:59 BDT
enthusiast says:
I have just done a download on the new system. I hated it. I found it slower and I very nearly bought something that Amazon had suddenly doubled the cost for (compared to when I put it in my wish list two weeks ago!). I don't see how it will handle "Buy 2 for 10" deals so I guess Amazon will stop running them? Having seen above how Amazon responded to a complaint about all this I will buy future MP3s from other sites.

Posted on 20 Sep 2012 20:19:08 BDT
It appears that us Linux users are no longer welcome in Amazon's MP3 store - no more downloader app and no facility to download albums in one go from the (mandatory) cloud player. And 1-click only for purchasing? So much for customer choice.
Off to play.com or the Ubuntu Music Store for me then....

Posted on 20 Sep 2012 20:46:24 BDT
Linux..isn't that something you rollover your AMAZON RESERVES THE RIGHT etc

In reply to an earlier post on 21 Sep 2012 12:23:11 BDT
Dodmo says:
I am also a Linux user. My "Amazon mp3 Downloader" is still working, but not properly (see my post about missing file extensions). I suspect that Amazon are about to go down the road of trying to use drm on their music purchases as they currently do with audio books. Restricting purchasers to listening on "approved devices" via proprietary apps. You may find your "cloud player library" suddenly stops being available in mp3 format. I'm off to back up all my mp3's and to investigate other sources like Ubuntu Music Store.

In reply to an earlier post on 21 Sep 2012 13:13:17 BDT
montgomery says:
You are correct this system is craXp what idiot at Amazon talked what is supposed to be inteligent people running the show that this was the correct thing to do (best line them up and you know what to do)I will no longer buy now,I will not decide on the spot if I want that one until I have revue others and my memory is not good enough to recall after hearing other music.So thank you Amazon I will now look elsewhere for music COME ON AMAZON WAKE UP STEP BACK AND REVIEW THIS,IT'S MORE THAN WE CAN DO WITH THE MUSIC WE WANTED.

Posted on 21 Sep 2012 13:18:15 BDT
I have to agree it scares me with the price info that I can't get to the final page before I agree to pay!

Posted on 22 Sep 2012 10:14:58 BDT
Bob Thompson says:
Absolutely hopeless new system. Whose bright idea was this? Amazon has lost my MP3 custom unless they reconsider and revert. Would sooner pay a few pence more at iTunes.

Posted on 22 Sep 2012 11:58:21 BDT
mike jazz says:
Yet again, its a no brainer but Amazon as usual shows again it has no brain when it come to customers, same for me, less purchases from Amazon and more from other providers who allow a more civilised way of shopping... I mean who r they kidding when they say, we've made it easier for you....what a joke
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Discussion in:  mp3 discussion forum
Participants:  353
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Initial post:  18 Sep 2012
Latest post:  18 Jun 2014

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