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Customer Discussions > mp3 discussion forum

MP3 never downloaded

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Showing 1-17 of 17 posts in this discussion
Posted on 29 May 2012 21:29:15 BDT
Statement or request for help?

Posted on 29 May 2012 21:02:50 BDT
Sutty says:
I've got the same problem. I've bought downloads before and been disappointed, I usually buy the cd, but got a free download. Can't find the tracks. I'm not buying a download again

Posted on 28 May 2012 17:41:28 BDT
Grindon says:
i had the same problem, new laptop, but every time i buy a album its no where to be found....again if you contact them and explain, they will sent it again.....what i did, each time the song downloaded i put it straight on the fone....

Posted on 4 May 2012 17:14:28 BDT
All I can say is, when I tried last year from South America it wouldn't let me buy. It just came up with the local selling rules - possibly under . I had to buy from another vendor that seems to be able to circumnavigate the rules for some reason.

I just tried to buy from the US and got:

We are sorry...
We could not process your order. The sale of MP3 Downloads is currently available only to US customers located in the United States.

We apologize for any inconvenience this may have caused you.

This happens at the final stage.

Posted on 4 May 2012 15:26:26 BDT
Hard Harry says:
Tried to download a track and nothing happened. I live overseas and with, cannot download overseas - is it the same with Amazon, if it is, why don´t doesn´t the system tell me?

Posted on 2 May 2012 07:38:28 BDT
No need to be charged twice. Just contact Amazon and they'll open up the validity of the .amz file for you again.

In reply to an earlier post on 2 May 2012 07:17:02 BDT
Revelation says:
downloaded it again - worked fine second time - but both charged of course. ....... First time had all sorts of characters in the title and wouldn't open - second time no characters and voila there it is!!

Posted on 2 May 2012 06:51:22 BDT
???? The MP3's are the files.

How do you get them on your MP3 player? We don't know what your MP3 player is so how do you get music onto it at the moment is a good place to start?

Posted on 1 May 2012 23:49:07 BDT
M. bm Reid says:
do i download music first then put it in files? how do i get the songs on to my mp3 player

Posted on 1 May 2012 18:27:48 BDT
Hi again,

Sorry, I've been out of town. Have you manged to resolve where your mp3 has landed?

I suspect that the problem you have is with your 'Media player'. Whatever that actually is, it's not getting told to look where the downloaded files have been sent to. The Amazon tool and the Media player are seperate pieces of software, unlike iTunes which serves as both the store and the media player.

When the Amazon tool is first installed it asks where you want to download the mp3 files to. If this location somewhere that your media player isn't told you look at, it will seem that your download is missing - it isn't. It's like you telling the media player that all of your music collection is in the top draw of a cabinet and then you buy some new music and put it in the bottom draw.

In reply to an earlier post on 28 Apr 2012 22:12:48 BDT
Revelation says:
I just having same problem - furious as it appeared to download but now told there is nothing there to launch. I am using Media player - and done the same thing for loads of CD tracks, so it is not the computer!!! Using vista.

In reply to an earlier post on 28 Apr 2012 19:30:44 BDT
R. Coles says:
I had the same issue but if you go to 'My Documents', then scroll down to Downloads 'click' on it and then open the .amz file - it does download and you can then see it in iTunes and play it.

Posted on 28 Apr 2012 18:40:59 BDT
J. M. Wilson says:
After downloading from amazon,does it not ask if you want to open the folder with the songs in?

In reply to an earlier post on 28 Apr 2012 12:29:25 BDT
wiggywales says:
Fully sympathise. I installed the current Amazon downloader, bought 4 songs, nowhere to be found, but orders have been charged! Not happy, iTunes is far easier to use.

Posted on 28 Apr 2012 10:16:37 BDT
Last edited by the author on 28 Apr 2012 10:34:10 BDT
christoher says:
Just purchased a album for the first time,and I can't find it i have a xzo om

Posted on 22 Apr 2012 00:48:09 BDT
Why not contact Amazon for support then???

The problem is most likely to be to do with your software - not Amazon. What exactly are you doing? When you buy the MP3, are you Opening the .amz file or just Saving it? You need to open it. It sounds like you have successfully used the Amazon tool before so I'm guessing you are opening it, in which case, what is happening? If Windows has lost it's .amz file association somehow, it will cause the Amazon downloader not to launch. If you don't know how to check this, let us know the operating system you are using.

Initial post: 21 Apr 2012 23:10:42 BDT
m33r4 says:
Had the older version of the downloader. Bought a couple of albums and clicked on buy now. Went through payment but the downloader never kicked in to download my purchase. Thinking it's a problem with my older downloader, I installed the new one and downloaded another song and still nothing. Not happy at all as I had planned to use my downloads for a class tomorrow. Amazon has ruined my plans.
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Discussion in:  mp3 discussion forum
Participants:  11
Total posts:  17
Initial post:  21 Apr 2012
Latest post:  29 May 2012

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