Shop now Shop now Shop now Up to 70% off Fashion Shop All Amazon Fashion Cloud Drive Photos Learn More Amazon Pantry Food & Drink Beauty Shop now Shop Fire Shop Kindle Listen with Prime Shop now
Customer Discussions > mp3 discussion forum

I can't get my amazon download to open in iTunes

Sort: Oldest first | Newest first
Showing 1-25 of 50 posts in this discussion
Initial post: 6 Dec 2009 19:53:03 GMT
I've just downloaded my first Amazon mp3 file; when I click on it nothing happens, and it doesn't automatically open in iTunes. Any suggestions as to what I'm doing wrong?

In reply to an earlier post on 6 Dec 2009 21:06:29 GMT
are you clicking on it in the amazon download application thing? cos then that wouldnt work..
it should automatically add it to your itunes, but if not, try and locate the folder that it saves the files to; probably a sub-folder in your main 'my music' folder, then when you've found the song, either double click it, or right click, then 'open with' and then click itunes

In reply to an earlier post on 8 Dec 2009 18:53:20 GMT
N. Emery says:
thanks for this, I was having the same problem and you solved it for me!!

In reply to an earlier post on 9 Dec 2009 20:13:28 GMT
Thanks: but it doesn't work. I tried right clicking and opening with iTunes, but nothing happens.
Probably won't bother buying any more MP3 files from amazon, which is a shame.
This was a whole album, rather than one track, if that makes any difference, so I can't even open the file to see the individual tracks.
Again, many thanks.

Posted on 10 Dec 2009 09:55:09 GMT
Ian Ranson says:
You need the amazon mp3 downloader, simply open the .amz file with amazon downloader and it will download the mp3s.
You can customize the downloader to automatically add them to your iTunes or Windows Media Player libraries.
Otherwise go to My Music (or Music on vista) and either open with -> iTunes or go into iTunes then goto file -> add folder to library and select the folder which will be named like the album inside the amazonmp3 folder

In reply to an earlier post on 12 Dec 2009 14:09:59 GMT
Thank you for your help with this.
I was able to open the file using the amazone mp3 downloader...only to be then told that 'this download is no longer available; please contact customer services', which I have now done. I seem fated to never listen to this. Perhaps I should try a record shop.

Posted on 15 Dec 2009 19:59:57 GMT
S. Smith says:
If the album was downloaded then when you went into the Amazon MP3 downloader then it should have been listed and then open folder will take you to the directory that it is saved to.

I was given the choice of directory on download but when I looked under Music I found a folder called Amazon MP3. Maybe you have the files saved under the same folder on your machine. Sometimes it can take 10 to 15 minutes for my pc to pick up files but in this case it wasn't coming in so I just dragged it into my playlist and it was OK after that.

Posted on 15 Dec 2009 23:43:53 GMT
A. Fernie says:
hey this is only the second time i've downloaded music and seem to be having a few problems. i downloaded a single earlier and had no problems, the song downloaded straight onto my desktop without making me download the amazon mp3 downloader. however, i've just bought two albums and was made to download the mp3 downloader, the payment was accepted but the mp3 downloader said both downloads failed, contact customer services, so i did... i was told to uninstall the mp3 downloader and reinstall it before attempting to download the albums again. I can't even download the amazon mp3 downloader now and i'm starting to get frustrated aaargh! anyone got any ideas whats going wrong? is it possible to just give up and get a refund?

Posted on 17 Dec 2009 18:37:03 GMT
Why not try burning it to a CD then importing it to itunes that way.

Posted on 17 Dec 2009 18:37:18 GMT
Why not try burning it to a CD then importing it to itunes that way.

Posted on 21 Dec 2009 14:16:02 GMT
I have a problem with a downloaded CD as the fills are all there but in TMP format and NOTHING will open them.
Have downloaded single tracks with no problem but too expensive for a whole Cd that way.

In reply to an earlier post on 25 Jan 2010 20:07:28 GMT
Constanze says:
Don't see why you don't give Amazon a ring;I had the same problem ,they talked me through it.Couldn't have been more helpful.

Posted on 28 Jan 2010 18:39:04 GMT
buy the cd, life is easier and you dont need to trust the geeks

Posted on 28 Jan 2010 20:21:34 GMT
Gavin Brash says:
My amazon downloads work just fine on iTunes...

Posted on 3 Feb 2010 03:19:32 GMT
A. Greenland says:
it sounds like you've just saved the amz file, which is just a file that amazon gives your computer as a set of instructions explaining to the computer how to download the music itself. You have to "open" the .amz file instead of "save"ing it, this should then open the Amazon Downloader program automatically and the download will commence. In future don't "save" the .amz file, just "open" it straight away.

In reply to an earlier post on 4 Feb 2010 08:45:42 GMT
Thank you for your help; I will try that, but everything else has failed. To be honest I gave up eventually, bought the album on iTunes and it of course it worked. I guess that if I've had this problem others have to, and I wonder if anyone at Amazon monitors these chats to see if they can make it smoother.

Posted on 12 Apr 2010 19:28:09 BDT
C. Rigby says:
To be fair there are a lot of ways of managing your music not just i Tunes.
I have it so every download goes to a sub folder of My Music called amazon downloads I can just drag and drop them to music players or back them up.
It's worked for me every time and is easier than messing with zip files at .

Posted on 22 Aug 2010 18:20:29 BDT
Last edited by the author on 22 Aug 2010 18:21:43 BDT
M Peters says:
Hi, I bought two albums this afternoon and neither have arrived on my computer. I have Amazon MP3 downloader installed on my computer but no MP3 files have arrived. I have previously downloaded single songs successfully so it is not my computer, (which I usually blame). I now have 2 albums somewhere floating in the ether! I have used "search" and found all other MP3 files, I have looked in all folders in My Music and nada. Don't think I will bother buying any more, will stick to itunes where I have no problems.

In reply to an earlier post on 26 Aug 2010 22:14:46 BDT
why don't you just get a proper mp3 player?

Posted on 27 Aug 2010 19:15:19 BDT
@ All people having problems! What internet browser are you using because some browsers require you to click on the download tab at the bottom for it to start downloading in amazon MP3 downloader? Also, your music will always be saved in Music>Amazon MP3, so when on iTunes, click File>Add file to library and locate the file which will always be in your music!

In reply to an earlier post on 27 Aug 2010 19:42:49 BDT
I use Internet Explorer.
I have tried the Add File with iTunes but it didn't work.

Posted on 27 Aug 2010 19:54:20 BDT
Have you downloaded the mp3 and is it saved into your files? Or is that what you're having problems with?

In reply to an earlier post on 3 Sep 2010 14:45:54 BDT
Bijoy asks why my mp3 does not load in my itune automatically

Posted on 18 Oct 2010 23:56:42 BDT
Bast says:
i'm having exactly the same issue - the files wont add to or open in itunes. The amazon downloader finished downloading all the MP3s, claimed it had copied them to itunes but they are not in there anywhere and the actual mp3 files simply wont play or import into itunes........surely this should be easy. I flat out refuse to ring amazon over mp3s not opening in a piece of software that plays the other 8000 songs i've added it to it, there has to be something wrong with amazons downloader?

In reply to an earlier post on 26 Oct 2010 22:25:51 BDT
W. Tompkins says:
i did have a similar problem, and i found that if i opened iTunes first before starting the download it added them fine. it seems that iTunes takes too long to load up - at least with the monster library i have on it - to catch up with the download. Failing that you can add the files manually from wherever Amazon Downloader has saved them. Or you could always use another player. it never has a problem adding to WMP!
‹ Previous 1 2 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the mp3 discussion forum (432 discussions)

More Customer Discussions

Most active community forums
Most active product forums

Amazon forums

This discussion

Discussion in:  mp3 discussion forum
Participants:  35
Total posts:  50
Initial post:  6 Dec 2009
Latest post:  17 Nov 2013

New! Receive e-mail when new posts are made.
Tracked by 18 customers

Search Customer Discussions