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Kindle fire HD- web screen black


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Showing 1-9 of 9 posts in this discussion
Initial post: 20 May 2013 09:13:19 BDT
K. Ikin says:
Hi, Bought first Kindle fire HD in November 2012. Yesterday, while trying to connect to the web, the screen stays black. No indicator for loading, etc. When you go to the cached page, it shows that it connected to the web, but nothing is displayed at time. Any ideas on fix?

In reply to an earlier post on 20 May 2013 09:19:10 BDT
Brian says:
Try restarting your fire, k.

In reply to an earlier post on 20 May 2013 18:45:58 BDT
K. Ikin says:
Thanks Brian. Had already tried to reboot twice before. For some reason it worked this time. Thanks again

In reply to an earlier post on 20 May 2013 19:29:19 BDT
Brian says:
Glad you got it sorted, K :)

Posted on 22 Jul 2013 22:55:32 BDT
Tiger Maddey says:
Exactly the same thing has happened to mine. I can view everything else bar the web and yet the home page shows the web page I was trying to view. I am on my second reboot so just hope this works..yes it has. Hooray. Thanks for the advice..

Posted on 12 Oct 2013 19:06:46 BDT
Funky Fur says:
I've had the Fire HD a few days and now mine has done this! Can't get the web back at all at the moment - black screen and nor will any menu buttons respond! Ha, Samsung phone does the same :(

In reply to an earlier post on 12 Oct 2013 20:11:03 BDT
Denis Powell says:
If you need assistance, click on Help at the top of any Amazon page and then the Contact Us button. Give Customer Services your telephone number and they'll ring you within a minute to troubleshoot your problem.

Posted on 21 Oct 2014 18:25:30 BDT
Mhlekazi says:
Recently got a new replacement kindle fire. It was working fine two days ago then this morning the screen was black and there was no response from the kindle whatsoever. Have tried rebooting but not getting any response

In reply to an earlier post on 21 Oct 2014 18:47:04 BDT
Denis Powell says:
Then it's probably still under warranty. I suggest you speak to Customer Services.
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Discussion in:  kindle discussion forum
Participants:  6
Total posts:  9
Initial post:  20 May 2013
Latest post:  21 Oct 2014

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