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kindle 3g frozen on screensaver


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Initial post: 16 Jul 2012 19:36:00 BDT
Last edited by the author on 16 Jul 2012 19:38:09 BDT
I bought my husband a Kindle 3g with keypad last Xmas, and its been fine.

We are on holiday been very careful with it, no sand or water has been near it, and completely suddenly it has frozen on the screen saver but the bottom inch you can almost see something going on. We have the recommendations on here re holding the button to reset it, but the screensaver never goes off from the screen. We have also tried recharging it in case battery was low, so far no success with anything.

Basically we cannot do anything with it

Any ideas anyone, very annoying as we are abroad and all his reading material is on the kindle.

Any help would be gratefully appreciated.

Thanks Carole

Posted on 16 Jul 2012 19:44:01 BDT
Have you tried plugging into the computer? This can force it out of a freeze when a reboot hasn't worked. Otherwise you need to call customer services they are really helpful.

Posted on 16 Jul 2012 19:55:10 BDT
willie wit says:
Make sure you slide the 'on' button for long enough, about 30 seconds.

:o)

Posted on 16 Jul 2012 20:05:16 BDT
Thanks for the replies have tried sliding the on button as recommended - still nothing the screen still has 3/4 of the screen frozen with the screensaver.

I have noticed now that the green light will not stay on, should we keep try charging it more?

Also have tried plugging it into the computer.

Trust it to happen when we are on holiday :(

Any other suggestions anyone - thanks so much

IJ

Posted on 16 Jul 2012 20:35:33 BDT
Last edited by the author on 16 Jul 2012 20:36:32 BDT
Call customer services they really ar very good. Go through manage my kindle, kindle help, contact us and get them to phone you. The techy guys will call you almost immediatly and if it's rip they will arrange a replacement for free if in warranty or at a reduced rate if not. I realise that this is not what you want to hear on holiday but it sounds a case of DOA

Posted on 16 Jul 2012 20:38:18 BDT
willie wit says:
A mains charge wont do any harm, i would try plugging in an out of computer a few timeif you think it is dead.

:0)

In reply to an earlier post on 16 Jul 2012 20:41:28 BDT
masai mara says:
Your only other option is to try and switch the kindle "off" completely, as the restart don't work.
Try holding the switch in the off position for20-30 seconds.
If it switches off. Leave it alone for a while before restarting it again..

Posted on 16 Jul 2012 21:13:09 BDT
Suze says:
Sometimes quite a few restarts one after the other can work as well.

Posted on 16 Jul 2012 23:41:09 BDT
Thanks for everyone for your suggestions and help, have tried them all but still stuck on a screensaver, it wont go off and it wont reset. In fact it wont do anything lol!!

I think like Creepy Lil Sister said i will ring customer services tomorrow, bit of a pain going wrong on holiday when its loaded up with books, but these things happen, not much we can do.

Will let you know how we get on, and thanks so much again for all the replies.

Carole

Posted on 17 Jul 2012 08:14:24 BDT
masai mara says:
Good luck and enjoy your holiday, all be it, without the Kindle...

X

Posted on 17 Jul 2012 10:34:45 BDT
Thanks for all your help, kindle needs to be replaced as I thought.

Did on line chat - very helpful had to go through all the rigmarole of switching it on and off, it did nothing!! so they are going to arrange a replacement.

Only thing did say I would be away till 23rd July and the person booked delivery for 19th July!!! so they had to cancel that and I will have to ring back on Friday.

I said could they ensure I dont have to spend another 30 mins on here sorting it out, which they said they would.

Thank you very much everyone for all your help and advice.

Suppose I will have to share my kindle touch with him now ha ha!!

Carole

In reply to an earlier post on 17 Jul 2012 10:39:13 BDT
masai mara says:
Carole
Don't share it with him..
Don't do it.
He's already broken one.
If he breaks yours, your holiday could be ruined too...

Posted on 17 Jul 2012 12:19:57 BDT
Kelp bed - you made me laugh out loud.

Well I have put a couple of books on mine, BUT I have also loaded kindle on to his new phone and on my phone (no good for reading in the sun I know) and he has found a couple of books in the villa here that he likes - result - probably wont have to lend him mine much at all!!!

To be fair it would probably be me who would break mine, he is more careful. Trouble is will have to give him lessons before he can use mine, he has 3g keyboard, I have the touch.

Have to say I do love reading on my kindle.

Posted on 17 Jul 2012 21:05:33 BDT
He shares mine when he takes it from my cold dead fingers! Glad he's got it sorted have a nice rest of your holiday

In reply to an earlier post on 24 Aug 2012 16:01:05 BDT
sjohnson says:
My daughter is travelling and kindle her only english reading and part frozen screen part page. It is so disappointing especially on holiday. The only help seems to be a replacement but no good for the rest of hols, very annoying to have bought books and have none to read
Mrs Stephanie Johnson

Posted on 28 Aug 2012 22:43:22 BDT
PSJ says:
My kindle seemed to be fully frozen, recharges and resets doing nothing. Gut instinct, I stuck a 3.5mm jack into the headphone socket, and it seemed to get things going. Odd.

In reply to an earlier post on 29 Aug 2012 09:15:32 BDT
masai mara says:
I have read that connecting it to your computer via USB can sometimes make it behave itself too..

Posted on 9 Sep 2012 17:40:58 BDT
S. Green says:
we have been in touch with customer services and they say we have to buy a new one as it is out of warrenty

Posted on 28 Sep 2012 22:11:38 BDT
AmbridgeK says:
Far too many frozen screens, Amazon should replace or fix them

In reply to an earlier post on 29 Sep 2012 06:07:44 BDT
Denis Powell says:
Ambridge, "too many" on what basis?

How many Kindles have failed in this way? How many have been sold?

Amazon claimed to be selling over 1,000,000 per week in December of last year but we have no idea how many millions overall. Various websites have suggested Keyboard Kindles have sold anything from 5,000,000 to 12,000,000 but only Amazon knows. The real figure could be more or less.

Let's say that it's just 2,000,000. We only "know" that a relatively small number of people here and in the US have reported this problem in the Kindle Forum, but lets say it's 1,000. That's a failure rate of 1 in 2,000. I think many companies would consider that good.

I'm sure there are more who don't report it here but, like the sales figures we can only guess at the numbers. By the same token, however, we can't be sure that some instances haven't been due to the Kindle having been dropped at some time or been stuffed into suitcases and other bags where they may have suffered a knock or pressure on the screen.

The only way we are likely to get real figures is if everyone reports the problem to an organisation like Trading Standards who can collate them, but my gut feeling is that if the failure rates were truly high you wouldn't be able to get a 3 year warranty for as little as the £29.99 currently being charged. If KKs were breaking down in large numbers at around the 18 month period the warranty company would be supplying 2 replacements for each original sold.

Of course, I know no more than you so this is all guesswork on my part.

In reply to an earlier post on 4 Oct 2012 19:53:20 BDT
Last edited by the author on 4 Oct 2012 19:57:55 BDT
LAMB says:
S. Green says:
we have been in touch with customer services and they say we have to buy a new one as it is out of warrenty (sic)
There's a very similar discussion thread running called "frozen kindle". I was told the same as you but persisted, and was lucky enough that Amazon did the right thing and replaced free with like for like.
AmbridgeK- I wonder how Mr Dennis Powell would feel if his Kindle was one of the statistics? Kindles are not cheap or disposable yet, so support fellow Kindlers in crisis.

In reply to an earlier post on 4 Oct 2012 20:08:13 BDT
Denis Powell says:
L. Brennan, I'd be upset, but I'd also be realistic, and I wouldn't claim that there are "too many" failures without having more information.

In one of my last jobs Quality Control standards were just 99%. We regularly exceeded 99.9% but with the total involved the number of failures were still quite high. If we wanted to improve on the 99.9% success rate costs would have increased enormously.

Posted on 13 Oct 2012 09:07:44 BDT
Stuart says:
Customer services very helpful - the whole thing sorted in ten minutes. The replacement offered is a reconditioned/returned kindle. Not too fussed as I only had 1 month left on the warranty anyway. They tried to flog me a 3 year warranty but if my next kindle lasts the
same time I'd be looking at an upgrade any way

Posted on 15 Oct 2012 20:58:36 BDT
I've had my Kindle about 18 months, but recently its frozen twice.
First time, it froze on the menu and wouldn't turn on/off. After I left it for a while, it just decided to work.
But this time? It's froze on the screensaver and nothing I do changes it. Tried flicking the switch, slick and hold, charge on plug, charge on computer, left it for hours....nothing.
Typical electrical goods; go faulty soon as the warranty ends.
Anyone got any other ideas??

In reply to an earlier post on 15 Oct 2012 22:23:04 BDT
Tay says:
8 months after..i'm certain it's not programmed to go faulty after 18mth.
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Discussion in:  kindle discussion forum
Participants:  28
Total posts:  40
Initial post:  16 Jul 2012
Latest post:  22 Nov 2014

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