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Kindle Fire HD - Touching "Music" on the menu does nothing


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Showing 1-7 of 7 posts in this discussion
Initial post: 24 Aug 2014 11:00:27 BDT
L. Coleman says:
Hi there,
My problem is, when I touch music on the horizontal menu, nothing happens, I can't access my music. When I touch "Music", the screen goes blank, then reverts to the to carousel. Any ideas guys?

Thanks in advance

In reply to an earlier post on 24 Aug 2014 11:23:03 BDT
Denis Powell says:
Had it ever worked? Have you tried restarting your Fire?

In reply to an earlier post on 24 Aug 2014 11:26:09 BDT
L. Coleman says:
Yes it's always worked, had my Kindle nearly 3 years. Noticed a while back it had stopped working, but I mostly listen to my music via Sonos app running from Amazon Cloud via my home network. I just fancied putting my headphones on in bed to listen to music via my Kindle, and the "music" isn't working.

In reply to an earlier post on 24 Aug 2014 12:48:51 BDT
Denis Powell says:
What about my second question?

In reply to an earlier post on 24 Aug 2014 15:50:59 BDT
L. Coleman says:
Yep, restarted, same thing

Posted on 24 Aug 2014 18:09:40 BDT
michael cook says:
I am having same problem with the appstore. I can access my apps from the library, but click on store and goes straight to home screen, can only access appstore on the web. Have tried rest no joy. Owned kindle fire HD 8.9 for over a year now, without any issue prior to this

Posted on 24 Aug 2014 19:27:01 BDT
Denis Powell says:
To L Coleman and Michael Cook, I can only suggest that, for a speedy solution, you contact Customer Services and let them troubleshoot over the phone.
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Discussion in:  kindle discussion forum
Participants:  3
Total posts:  7
Initial post:  24 Aug 2014
Latest post:  24 Aug 2014

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