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Initial post: 16 Apr 2014 16:18:20 BDT
Last edited by the author on 16 Apr 2014 16:20:03 BDT
My Kindle is frozen on the charge screen although it has been fully charged. I've tried turning it on and off to no avail.

Posted on 16 Apr 2014 16:51:24 BDT
jane says:
Mine has too how can you get help for this

In reply to an earlier post on 16 Apr 2014 17:15:29 BDT
Denis Powell says:
Have you tried holding the power button to the On position for no less than 20 seconds and release.

It always helps, when you ask a question, if you state clearly which model of Kindle you have. They don't all work the same way.

Posted on 2 May 2014 16:48:51 BDT
Kindle 6" WiFi registered to my account, but my mothers, will not turn on.
I have had it on charge for 6-7 hours and even though the charging LED has changed from amber to green the unit will not power.
Yes I have held the power button for 20+ seconds, to no avail.
I doubt this is turned on very much but still expect it to charge.
What can I do to make this usable?

In reply to an earlier post on 2 May 2014 17:19:14 BDT
Denis Powell says:
Try plugging it into a computer for a while. That sometimes wakes them up.

In reply to an earlier post on 2 May 2014 17:37:47 BDT
thank you,
the PC sees the Kindle and the contents of "documents" but still no screen display.
I will leave it plugged in here for the next hour or so and see what the outcome is then.
but I fear that it may now be an "ex-kindle"

In reply to an earlier post on 2 May 2014 19:03:48 BDT
now fixed after 5 button restarts
I finally did the following:
Charge from PC
hold power button for 15 seconds
LED flashes 3 times
continue holding 15 seconds more
power on
unit initialises
i do not know what part of that brought it to life but now I take these Frankenstein skills elsewhere.
Thank you Denis
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Discussion in:  kindle discussion forum
Participants:  4
Total posts:  7
Initial post:  16 Apr 2014
Latest post:  2 May 2014

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