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My Kindel is frozen on boot screen & it will not charge

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Showing 1-25 of 28 posts in this discussion
Initial post: 1 Jul 2012 01:22:54 BDT
Frustrated says:
My Kindel is frozen on the reboot screen. I tried sliding and holding the ON/OFF switch for 20seconds with no effect. I then tried recharging by connecting to the mains. The yellow light next to the ON/OFF came on for about 30seconds before extinguishing.
Can anyone help?
I am living in asia and still have 130 unread books stored on it.

Posted on 27 Sep 2012 14:35:25 BDT
I have the same problem. Tried every option but no response.

In reply to an earlier post on 27 Sep 2012 16:23:17 BDT
Kelp Bed says:
When you held the on button in for 20 seconds, did you give it chance to re-set itself by leaving it alone for a good couple of minutes?
Also try connecting it to you PC via the USB cable, that can jump it into working again sometimes.

Posted on 7 Oct 2012 10:31:53 BDT
P. N. Watts says:
same here

Posted on 7 Oct 2012 11:03:41 BDT
Damaskcat says:
If none of the solutions work then contact Amazon. If your Kindle is within the warranty period they replace it - if not they may offer you a discount on a new one.

Posted on 7 Oct 2012 11:33:30 BDT
See Post on Switch On
I have exactly the same problem and Kindle will only offer a new lower spec version with a small discount.
This is really not acceptable. It sounds like a money spinner just to purchase a new Kindle.

In reply to an earlier post on 7 Oct 2012 11:38:20 BDT
Damaskcat says:
Not everyone has their Kindle break - how old is yours by the way and how often do you use it?

In reply to an earlier post on 7 Oct 2012 11:41:22 BDT
Purchased Jan 2010. Never had a problem.
I use it everyday

In reply to an earlier post on 7 Oct 2012 11:44:06 BDT
Damaskcat says:
If you purchased it in Jan 2010 then it is presumably a Kindle 2 not a Kindle 3 which was not released anywhere untilAugust 2010. I think it has lasted pretty well myself.

In reply to an earlier post on 7 Oct 2012 11:51:03 BDT
Lucy Lou says:
What do you expect JH? The kindle to last forever? You're being completely unreasonable.

Your old kindle is now broke and Amazon is offering a discount on another one.

No other manufacturer offers such discount. There really is no pleasing some people.

Posted on 7 Oct 2012 14:15:42 BDT
My wife's kindle also froze. I held the "on" switch on several times for very long periods and eventually it cured it. Keep trying.

Posted on 7 Oct 2012 14:16:12 BDT
Daphne says:
Other things to try are using a different cable (such as one that came with a mobile phone) and if it's a kindle with a slide power button slide it back and forth repeatedly for 30 seconds or so. This can force a reboot.

In reply to an earlier post on 12 Mar 2013 20:59:54 GMT
LJ says:
Yes, holding down the start button for 20 seconds worked. Thank you all!

In reply to an earlier post on 16 Jan 2014 12:45:26 GMT
You think under three years is a long time...?

In reply to an earlier post on 16 Jan 2014 12:49:57 GMT
Damaskcat says:
For a small electronic device - yes.

Posted on 18 Jan 2014 11:40:41 GMT
Rubbish.....this is the way society is today....thinking a piece of electronic devices lifetime is under three years these things are mass produced cheapest parts metals/solder... its all about profit is the new god. its not about the customer at all. My grand parents had a stand up radio this thing is huge...its over 80 years old its still works and has an amazing tone. its called parts and workmanship.

In reply to an earlier post on 18 Jan 2014 20:46:51 GMT
ChrisJ says:
Well... in that case don't buy the cheap devices! There are many other tablets that are designed to last longer. Some of them you can get for under £2000, rather than under £200 for the Kindles.

An Amazon doesn't make a profit on the devices. They are sold at cost or less. They make a profit on the books and other media.

So it is ALL about the customer: provide them the choice to spend what they want, when they want. And most consumers would be very unhappy with a old device - it just wouldn't do what you wanted it to do today.

Posted on 27 Jan 2014 14:04:52 GMT
J Isi says:
When everything else fails, don't trow it in the trash, don't give your wallet to amazon right away: open the back, take out the battery and let it sit like that overnight. Put the battery back on and charge. That seem to have worked out for me.
I swear, some of the posters here must be either amazon employes in disguise, or just incredibly stupid and with too much money on their hands. No, an electronic device is not supposed to simply stop working after a couple years, unless you treat it really badly and it's an hardware problem, it's not normal for it to just die like that. Amazon giving you a "discount" every year you buy a new kindle is nothing to be thankful.

In reply to an earlier post on 27 Jan 2014 14:06:51 GMT
Damaskcat says:
I have Kindle Keyboard - in daily use which is 3.5 years old and absolutely fine - as have plenty of other people who bought at the same time as I did.

In reply to an earlier post on 27 Jan 2014 14:08:54 GMT
Damaskcat says:
I still have my original Kindle - I have been given two later models as presents and bought one myself. My Kindle Touch - for example - is nearly two years old - is used daily and is the one I take out with me when I go out so it gets thrown in my bag with all my other stuff.

In reply to an earlier post on 27 Jan 2014 15:30:06 GMT
ChrisJ says:
Certainly NOT too much money, which is why having bought a technology device I look after it carefully. And so my KK is still working well...

Posted on 23 Mar 2014 23:33:58 GMT
Last edited by the author on 23 Mar 2014 23:38:14 GMT
This happens to me periodically when I let the battery go dead or update the firmware. For some reason after charging from a dead battery or a firmware update, the Kindle 2 freezes on the restart screen. Just hold shift (up arrow)-ALT-R for about 2 seconds. Wait about 10 seconds and you'll see the Kindle perform a soft reset. When it gets to the home screen, you may see your library of books missing. DON'T PANIC! Give it about 30 seconds for the home screen to update and everything should be back to normal. I don't know why this solution isn't posted very often - the hard reset by holding the slider switch for 20 seconds doesn't work for me in this situation.

In reply to an earlier post on 24 Mar 2014 08:14:07 GMT
Damaskcat says:
You shouldn't ever drain the battery completely - it damages them and eventually you won't be able to get it to charge.

Posted on 22 Sep 2015 00:36:22 BDT
H. Assila says:
I just bought a brand new 2015 Kindle Paperwhite few minutes ago, I open the box I click the power up button as suggested. it never boots up. it is stuck in an ever ending cycle of lights on lights off even with the 30 second power up button pushing, even with pluging the usb in!!!! /
What kind of product is this ?!?!?

In reply to an earlier post on 22 Sep 2015 06:40:14 BDT
ChrisJ says:
It might be DOA. It happens. It happens with some very expensive TV's. It happens with some very cheap calculators.
Contact Amazon and a replacement can be with you in 24 / 48 hours. Use the Help link at the top of this page, then need more help.
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Discussion in:  kindle discussion forum
Participants:  17
Total posts:  28
Initial post:  1 Jul 2012
Latest post:  17 Mar 2016

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