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slow email download

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Showing 1-13 of 13 posts in this discussion
Initial post: 3 Nov 2012 15:43:59 GMT
JOHND says:
my emails take ages to download any reason why, or how can i speed them up, my knidle fire hd only 3 days old so it can;t be overloaded.

In reply to an earlier post on 3 Nov 2012 16:42:09 GMT
kelp bed says:
Hi. Do you have a good wi-fi signal?...

In reply to an earlier post on 3 Nov 2012 16:50:49 GMT
Denis Powell says:
Generally speaking I find my Fire downloads most things at virtually the same speed as my laptop and sometime it seems quicker. It also works at a greater range than my laptop. Having said that, I prefer to read my email on the website so that I can save any important ones there but still access them from any device. Anything that needs saving or printing out I download to my Laptop only.

That also saves 3G bandwidth when I'm away from home but have no access to WiFi.

In reply to an earlier post on 2 Jan 2014 10:56:02 GMT
mozza says:
I have same problem but I know I have excellent wifi signal. I am desperate for a solution !!!

Posted on 2 Jan 2014 12:32:16 GMT
ChrisJ says:
What do you mean by "takes ages to download"?
Do you mean that from when someone sends you an email message it takes days / hours / minutes before it arrives on the device?
Or do you mean that from when the first bit of the email message is downloaded, it takes minutes / seconds / micro-secs before the whole message arrives?

One is a combination of the way the e-mail app on the device interacts with the e-mail server: too much interaction and you would all be complaining about the battery life. Too little interaction and you are complaining about the delivery speed. It is also affected by the way the e-mail server interacts with the Internet to receive the store / forwarded email across the network. This can vary greatly depending on the size of the email environment and the amount of money they have available to manage their connectivity.
<<By the way, in general I don't care whether it takes 1 minute or 1 hour for an email to be delivered to me. I only know it has been sent when it arrives, so I don't see any of those delays>>.

The other is a combination of the device and the speed of your network. Device thru Wifi thru the router thru your phone line thru the ISP servers thru the Internet thru the firewalls to the email servers...

Posted on 2 Jan 2014 15:30:34 GMT
mozza says:
When I say "takes ages to download" ...when I click on the email icon,the kindle sits with the message " checking for emails " for more than half an hour. Eventually "emails updated " appears ,and it is only then that I can open any unread messages . I like my Kindle Fire but find this problem very frustrating.I use wifi in the house covering my PC,a laptop and a printer and all react much much faster than the kindle. Appreciate any thoughts on this with hopefully helpful suggestions.

Posted on 2 Jan 2014 15:49:54 GMT
ChrisJ says:
Which email provider? UK based or US based?
Does it work at the same speed if you immediately turn off and turn back on? Does it work at the same speed in the morning and evening?
Which protocol (POP3, IMAP etc) are you using to talk to the email server?
What happens when you restart the device? (Long hold on the power button while slowly counting to 20 seconds).
Does it work better with a different email app? (There are some in the store I believe).
Do you get a lot of email that it needs to delete on first opening? Do you have a virus checker on your firewall?

<<There are 2 reasons for the extra questions. One is: "Great, we are focussing down on a particular answer". The other is "Sorry, I have no clue. The questions are in the hope they might ring a bell with someone else".>>

In reply to an earlier post on 3 Jan 2014 09:02:15 GMT
mozza says:
Thanks a lot for your interest. I use talktalk uk. The speed on my broaband is constant,around 8 mbs...which is good for my area. Actually kindle ceased checking two mins ago....and I tried all evening luck???? Indicating "updated" so getting into all rec'd emails at present. I'm sure I'll be facing same problems next time !!! Will try your suggests,thanks.

Posted on 3 Jan 2014 16:59:47 GMT
Tamburrt says:
Are you accessing the same e-mail account on your kindle as on all your other devices? Is it "slow" on the other devices. Do you have a virus checker on the kindle or any form of net management or parental control on the router? Could it be channel interference.
Sorry its all questions but these issues can often be difficult to analyse.

In reply to an earlier post on 6 Jan 2014 11:45:11 GMT
mozza says:
Hi,only slow using Kindle Fire HD. I do have an antivirus app on the Kindle.Although there may be several unopened emails on the Kindle ,it persists on checking for emails for "ages" before eventually "updated" appears then emails can be opened. You suggesting antivirus could be the culprit?? Thanks.

Posted on 6 Jan 2014 13:24:24 GMT
ChrisJ says:
Which antivirus?
At the moment, no one is saying: "i know why!" so we are trying to think of issues that might be the problem.

What does Amazon Customer Services say??

In reply to an earlier post on 6 Jan 2014 16:50:34 GMT
Last edited by the author on 6 Jan 2014 16:50:59 GMT
Tamburrt says:
Mozza - basically as others have said we are all thinking of things that might cause the problem you experience. The normal approach is to go from one end of the process to the other end and consider each part in isolation. So, it would appear not to be the router because it only affects the kindle. There may be questions about which 802.11 standard your router and kindle are using, but this would not be an early suspect in my analysis - others may take a different view. Then I would look at the mail client is it pop3 for example - more questions I'm afraid. From there how does the mail client interact with the kindle. I might sidebar interference with the wifi signal - do you get the same problem in different rooms, or at different times. Then you would move to the kindle itself - what software is on it. Is there another app interacting with your e-mail app that could be causing a problem, or perhaps the AV client.

This is a long way of saying that at this stage I wouldn't suggest anything as the culprit. The technique is the Holmesian one of eliminating things it can't be and what is left is the culprit.

Posted on 6 Jan 2014 20:54:03 GMT
mozza says:
THanks guys. I have contacted Amazon and it would appear that the standard procedure as with any electronic devices i.e. Switch Off the On may be the only solution. I guess I will live with it thanks for all posts!
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Discussion in:  kindle discussion forum
Participants:  6
Total posts:  13
Initial post:  3 Nov 2012
Latest post:  6 Jan 2014

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