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Kindle Fire HD charging problems

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Showing 1-12 of 12 posts in this discussion
Initial post: 28 May 2013 15:16:56 BDT
H. Haime says:
My Kindle Fire HD turns on when not charging but when it is plugged in it no longer will turn on, as well the charge doesn't last long when it is on and my Kindle isn't recognised on my laptop when connected? Is there anything I can do? Thanks

In reply to an earlier post on 28 May 2013 16:13:14 BDT
Denis Powell says:
As it's within the Warranty period contact Customer Services by clicking on Help at the top of this page and then the Contact Us button. Give them your telephone number and they'll phone you back within a minute. They'll replace it if faulty and it sounds as if it is.

In reply to an earlier post on 28 May 2013 19:22:21 BDT
H. Haime says:
I spoke to customer services earlier and they told me to do a factory restart on my Kindle Fire HD which I have done but my computer still doesn't recognise it when connected.

In reply to an earlier post on 28 May 2013 19:59:05 BDT
Denis Powell says:
What did Customer Services say when you told them your Computer doesn't recognise your Fire? Did they offer any solutions?

What operating system does your Computer run?

In reply to an earlier post on 28 May 2013 20:08:24 BDT
H. Haime says:
They told me to factory restart my Kindle which I have done and then I contacted them again and a new customer service person told me to give my card details so they could replace the device but I didn't agree and will return my Kindle to the original shop we bought it from but we can't seem to find the receipt, i'm not sure if this will cause problems for returning the device? and my computer runs on windows vista.

In reply to an earlier post on 28 May 2013 20:29:06 BDT
Why? Amazon offer to replace your device. You say no. You have no receipt. Your problem.

Perhaps being nice to Amazon they will replace it for you. They need your card details to ensure you send your unit back.

Your choice.

I would have chosen the no quibble replacement from Amazon rather than the shop doing what they are, possibly, only legally bound to do.

In reply to an earlier post on 21 Aug 2013 21:01:20 BDT
Last edited by the author on 21 Aug 2013 21:02:12 BDT
I recently purchased a kindle fire and had exactly the same problem. In fact I was so fed up with trying to sort it out that I actually returned the kindle and asked for my money back. Since then my husband who has had a kindle fire since last December is now experiencing the same problem. I'm hoping that amazon customer services has not inadvertently done something to our existing kindle. If so then we have purchased something which does not seem to recognise our BT hub and therefore we will not able to use it.

In reply to an earlier post on 21 Aug 2013 23:22:37 BDT
Sorry. You are suggesting that Amazon have somehow sabotaged your device?

Posted on 21 Aug 2013 23:30:50 BDT
ChrisJ says:
Pam, you say "I have the same problem". And then go ahead and talk about a different problem.... something about a BT Hub.

If you want a persecution complex, then my suggestion would be to think along the lines: BT have noticed that it is a Kindle that is connecting to the Hub, and have sent a code to the hub to say "don't let it connect anymore".

Just as likely as Amazon altering your Kindle and preventing it from charging anymore.

In reply to an earlier post on 22 Aug 2013 08:18:13 BDT
Damaskcat says:
I can't see how they could have done!!

My router seems to have taken exception to one of my Kindles - it will let it connect but won't let it access Amazon. Personally I blame my OH - he must have set up the router so that it will only let my Kindle buy books at certain times. No of course I'm not serious - but that is the sort of lines you're thinking along. Why on earth would Amazon have sabotaged your Kindle?

For a start it is still under warranty if it was purchased last December and will be automatically replaced by Amazon without question if there is something wrong with it. I cannot see any reason why they would sabotage something so that they had to replace it!!

Posted on 30 Dec 2013 10:43:11 GMT
[Deleted by the author on 30 Dec 2013 10:43:36 GMT]

Posted on 11 May 2014 15:41:18 BDT
Kirsty says:
my kind fire will no longer switch on while charging. can you help
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Discussion in:  kindle discussion forum
Participants:  8
Total posts:  12
Initial post:  28 May 2013
Latest post:  11 May 2014

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