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downloading a book twice

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Showing 1-21 of 21 posts in this discussion
Initial post: 20 Dec 2010 20:00:19 GMT
Does the Kindle allow you to purchase the same book twice?

Posted on 20 Dec 2010 20:07:20 GMT
If you have purchased the book and downloaded to your account, it stays on your account.. If you delete it from the kindle, you can still find it in the archive folder.

If you delete it from the archive folder I believe that you lose the book and would need to buy it again

In short - there should be no need to download a book twice - everything you buy sits innocuously in your archive.

Posted on 20 Dec 2010 20:07:33 GMT
Mick says:
All i can say that if I have accidently tried to get the same book again it tells me i have already bought it or downloaded it and when.

In reply to an earlier post on 20 Dec 2010 20:12:03 GMT
Thanks - that's a nice safety net.
Didn't like to try it deliberately

Posted on 20 Dec 2010 20:12:26 GMT
Yes once you have purchased a book you can download it as many times from your archive as you like free of charge.

Posted on 20 Dec 2010 20:17:14 GMT
No, not as long as it's the same edition.

Posted on 8 Feb 2011 07:50:51 GMT
Lovat says:
Actually the safety net does not work all the time. If it's on your machine then yes but watch out for pending orders! I tried to buy a book using Kindle and nothing happened so I tried again. I waited another twenty minutes still nothing appeared on my Kindle. I went to the PC and ordered book again. Another 25 minutes later Nothing. I went to bed. The next morning I found the book had finally been downloaded - but to my surprise I had also been charged for it THREE times!!!

Posted on 8 Feb 2011 07:59:31 GMT
Call Customer Services they will sort it out. Never come across a more helpful CS before had to double check I was in the UK!

Posted on 8 Feb 2011 08:18:33 GMT
Last edited by the author on 8 Feb 2011 08:20:43 GMT
Lovat says:
Went to Customer Services (they're in Ireland I think), they resolved matter in a few minutes I was refunded the money for last two books and now have to go lay down. I too was amazed at the politeness and immediate response to my enquiry - take a lesson from these boys other traders.

Posted on 3 Aug 2011 15:53:49 BDT
MR M ROBEY says:
Yeah my experience was similar to some of you guys, a mate who was looking at my kindle downloaded a full book from a sample I had on the kindle (It's ok I would have eventually downloaded the full version anyway) However the book did not appear on my kindle and the only version present was the sample. I went into the sample and bought it again believing that it would kick the kindle sync into action but unfortunately I ended up getting charged again. An e-mail to customer services and 3 hours later a refund had been issued, from this and past experiences I have only good things to say about Amazon Customer Services. It would however be better if Amazon could rectify this problem so that it becomes impossible to doiwnload the same book twice.

In reply to an earlier post on 3 Aug 2011 20:39:00 BDT
Colin A Lambert. Yes the safety net's there and if you want to check it out just try 'buying' a free book again.

Florence and Giles

Posted on 3 Aug 2011 21:03:53 BDT
volone says:
I admit I haven't tried buying a duplicate from my Kindle, but when I buy from the Kindle Store via my PC (my usual method), the site tells me that I have already purchased the title and when. If I continue anyway and click the 'buy' button, it gives me a further warning.

The only time it hasn't done that is if I have opened two tabs for the same book and purchased from the first tab.

Posted on 3 Aug 2011 21:15:43 BDT
Daphne says:
i've done it from the kindle, usually with free books. i see a book i fancy in the top 100 and it tells me i already have it and when i bought it. so much so i find it an easy way to check if i already have a free book rather than search the kindle. i probably wouldn't do it on purpose with a paid book.

In reply to an earlier post on 19 Jan 2014 13:34:16 GMT
Jess T. says:
my kindle fire hd is telling me I have already downloaded a book when I haven't, I went onto my account of amazon and it is also saying I have downloaded it but I cant find any traces of the book on the kindle and I able to download it/ or again?

In reply to an earlier post on 19 Jan 2014 18:01:23 GMT
DaveyH says:
Go to the Manage Your Kindle page and search your library. If it's not there contact Amazon Customer Services.

In reply to an earlier post on 19 Jan 2014 18:23:06 GMT
Denis Powell says:
Jess, can you give more details please? If you tap on a book in the Cloud and you've already downloaded it the book just opens. You don't get a message saying you've already downloaded it.

Where on your "Amazon account" is it saying you've already downloaded it? Do you mean Manage Your Kindle? What are you doing to trigger that response?

In reply to an earlier post on 19 Jan 2014 22:36:38 GMT
Go to Manage Your Kindle, find the title you need and click on the grey details lozenge. A drop down menu appears, allowing you to re-download the title to your device. If it has already been downloaded to your fire, go to Books, then click on the On Device section. Organise by title and find the book you're looking for.

In reply to an earlier post on 20 Jan 2014 11:44:53 GMT
K. A. Newton says:
99% of the time you get a flash line saying you have already bought the book.

I had two exceptions.

The duplicate download was free second time around so I didn't bother Customer Services. It was a different edition to the first time I bought it - the e-book's title had been changed.

The second duplicate download was because the author's name had had a middle initial first time that I bought the book but the initial was missing the second time I selected the book and bought it. Customer Services very kindly refunded my cash and I deleted the book.

Posted on 20 Jan 2014 12:35:38 GMT
There is also the option - if you accidentally buy a book twice an realise the same day - to click on options and request a return for refund. Make sure you give a reason why!

Posted on 20 Jan 2014 15:07:46 GMT
how do you delete books from my archive folder

In reply to an earlier post on 20 Jan 2014 15:10:07 GMT
Denis Powell says:
The Archive isn't a Folder, it's a simple list but if you want to remove entries you have to go to Manage Your Kindle and delete the book from your account completely. If you decide in the future that you'd like to read it again you'd then have to buy it again.
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Discussion in:  kindle discussion forum
Participants:  17
Total posts:  21
Initial post:  20 Dec 2010
Latest post:  20 Jan 2014

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