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Paperwhite disappointing battery life


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Showing 1-17 of 17 posts in this discussion
Initial post: 14 Dec 2013 20:59:50 GMT
Richard99 says:
I have a first model Paperwhite. It's great to use but the battery life is disappointing. I use it for about an hour a day in airplane mode, with the screen set to half brightness. I have to charge it every two weeks which is more often than my old Kindle and doesn't seem right.
I thought about returning it under warranty but I'd probably get a 'refurbished' one in exchange and don't like the thought of that.
So I suppose I'll just have to put up with it, but I'm having a moan here!

In reply to an earlier post on 14 Dec 2013 21:11:46 GMT
Denis Powell says:
The Paperwhite promises 28 hours of reading on a full charge with the light level set no higher than 10. You're getting 14 hours. Have you downloaded books during that time? Those will have to be indexed, which will use battery power. Do you use the dictionary or any other feature on a regular basis? Do you have the screen set to refresh every page turn? Have you checked to see if you have a book stuck indexing?

If it's still within warranty Amazon will replace with a new one, provided they have them available but they'll tell you that when you contact them but you can contact them about the battery issue even if you don't want a replacement. Click on Help at the top of this page and then the orange Contact Us button.

Posted on 14 Dec 2013 21:30:56 GMT
Richard99 says:
Thank you for your prompt reply!
I tend to buy a few books at a time, that last for several weeks. I haven't noticed any real difference to the battery life in the periods when not downloading. I don't often need to use the dictionary. I'm not familiar with the page refresh issue - it will be at whatever is the default setting.
Perhaps I will contact the help desk.

In reply to an earlier post on 15 Dec 2013 07:16:58 GMT
Clagg says:
Charging every two weeks is still pretty good and don;t forget your "half hour a day" could be longer if you're actual reading time is more than your perceived time.

It is easy to check to see if you have a book which is stuck indexing; do a search on a word but chose a completely fake word, anything will do. It will tell you if anything is still indexing.

In reply to an earlier post on 15 Dec 2013 10:56:09 GMT
Richard99 says:
I did say an hour a day - most of it is on train journeys so I can be fairly clear as to duration.
I've done the test: it is not indexing.
Two weeks doesn't seem very long. I would have hoped for perhaps half of the advertised 'up to six weeks'. But I still enjoy using my Kindle.

Posted on 15 Dec 2013 12:33:58 GMT
Martyn says:
Page turns use power, so if you turn the page more often than the average reader you will find your kindle needs more frequent recharging. Perhaps you are a quick reader, use a larger font, or have some other reason for turning pages relatively often.

Posted on 15 Dec 2013 12:35:17 GMT
Amy Rose says:
I have had 4 PW recently as I was concerned about the battery life. It's certainly not as good as my original KK. The 4 PW varied tremendously in colour and brightness and so I chose the best to keep. Incidentally it was the first one.
The battery life is not as good as I would like, it's very very much better than reading on an iPad and so I just put up with it. I think the advertising of a battery life for 28 days is very misleading. How many readers only read for 1/2 per day.

Posted on 15 Dec 2013 13:03:17 GMT
Richard99 says:
Thanks Amy.
My original keyboard Kindle certainly lasted longer than this Paperwhite.
Your experience of variations suggests that their quality control isn't very good.
How did you get four of then to choose from?

Posted on 15 Dec 2013 13:10:51 GMT
Last edited by the author on 15 Dec 2013 13:11:19 GMT
Princess says:
I think it's to be expected that a device without a light will last longer than a device with. Other things will affect it such as buying books, page turn rate - some read faster and some may have a large font requiring more page turns.

Personally, I'm really happy with the battery life as I love the light. I haven't got many devices that only need charging every couple of weeks!

Posted on 15 Dec 2013 13:29:23 GMT
DaveyH says:
I don't find much difference between my KK and PW personally, and just charge when convenient.

Posted on 15 Dec 2013 14:33:46 GMT
Richard99 says:
Yes it's true that a light will use more power, but I would have expected the battery size to be appropriate to the load.
I never for a minute believed the "Kindle Paperwhite can be read for up to 8 weeks on a single charge", but two weeks does seem to fall far short. After all it doesn't say that the battery can be stretched for up to eight weeks, it says it can be *read* for up to eight weeks. Well mine can only be *read* for about 15 hours.
However from all your comments it seems that I must expect to continue charging every other week.
Thank you for commenting.

In reply to an earlier post on 15 Dec 2013 14:39:56 GMT
Denis Powell says:
I don't think you should accept the situation. I think you should contact Customer Services. If it's only giving you 15 hours of use and you're matching the parameters then it makes me think it's faulty. On that basis you could find yourself with a device that no longer works and the warranty has expired.

I get nothing like 28 hours of use because I never have the light set to less than 21, am regularly downloading books because I can often read 5 in a week, often use the scrolling option to remind me of something that occurred earlier in the book etc. I did test it when new, however, and it was fine at that time.

Posted on 15 Dec 2013 16:53:39 GMT
Last edited by the author on 15 Dec 2013 17:01:58 GMT
What Denis said. It sounds as though the unit is faulty

In reply to an earlier post on 15 Dec 2013 17:01:07 GMT
Amay, the battery life represents so many page refreshes. If Amazon said the battery lasts for, picking a number out of the air, 5,000 page changes then that is meaningless to everyone; I would think. Translating that into something people can relate to makes it meaningful to people.
Conversely, halving their advertising time makes it rather less attractive to people. The real thing is it's real world relevance and how it relates to personal usage.

If you read for, say 2 hrs a day, then the advertised blurb of 1/2 hour a day for x number of days isn't misleading as you should only expect a quarter of x number of days.

Posted on 16 Dec 2013 11:00:31 GMT
Last edited by the author on 17 Dec 2013 06:12:24 GMT
Amy Rose says:
I phoned Customer Services and explained my concerns. They sent a new one out, I sent one back, they sent another out etc. I kept sending back ones whose screen I didn't like and then my parental controls got set somehow which CS couldn't sort out. (A forumista on here had the solution to the problem within 3 minutes of asking). When I got the 4th PW I realized that it was as good as it was getting and so I decided and kept one. CS were extremely helpful.

In reply to an earlier post on 16 Dec 2013 14:23:47 GMT
Richard99 says:
Thank you Amy. I will call CS and explain the problem.

Posted on 16 Dec 2013 19:31:17 GMT
I charge my new PW every 1.5 - 2 weeks usually. I'm happy with that as I read and download a lot!
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Discussion in:  kindle discussion forum
Participants:  9
Total posts:  17
Initial post:  14 Dec 2013
Latest post:  16 Dec 2013

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