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Kindle Fire HD problems!


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Showing 1-25 of 281 posts in this discussion
Initial post: 23 Dec 2012 01:27:28 GMT
I bought my Kindle Fire HD after I accidentally broke my 3G and I love the colour screen and HD screen. My big problem with it is that when I am charging it I cannot use the device. It stubbornly refuses to turn a page and when I click on for instant Books it will select I have clicked Newstand. Anyone else having this problem? It is rather annoying!!

In reply to an earlier post on 23 Dec 2012 05:38:16 GMT
Denis Powell says:
No, mine works perfectly while charging. Yours may have a fault so I suggest you contact Customer Services by clicking on Help at the top of this page and then orange Contact Us button.

Posted on 25 Dec 2012 10:31:45 GMT
sf says:
when i turned on my kindle fire hd it came up with a message saying

kindle fire recovery
your kindle doesn't seem to be able to boot.

then it gives you two options

reboot your kindle and
reset to factory defaults

none of them have worked
what should i do?

In reply to an earlier post on 25 Dec 2012 10:38:15 GMT
Have you fully charged it? If it still won't boot after a full charge then it's a call to customer services I think.

Posted on 25 Dec 2012 10:39:51 GMT
Return it to Amazon. Use the Help at the top ofnhis scren and speak to customer services for how to do this.

Posted on 25 Dec 2012 10:46:10 GMT
Last edited by the author on 25 Dec 2012 10:48:16 GMT
alice-anne says:
thinking of buying this item, bit of a dinnasour!! will i be able to follow instructions easily or am I wasting my time. No laptop at home but do have computer.

Posted on 28 Dec 2012 21:57:12 GMT
Last edited by the author on 28 Dec 2012 21:59:20 GMT
Why when my child is watching a video is my kindle getting very hot & turning off??? Anyone else had this problem?

In reply to an earlier post on 28 Dec 2012 22:02:11 GMT
Denis Powell says:
If it's overheating it's faulty. You need to contact Customer Services by clicking on Help at the top of this page and then the orange "Contact Us" button. Get them to telephone you. Luckily you can keep the existing one for 30 days so you won't be without. You can expect the replacement to be sent via Royal Mail so it may take several days to arrive.

In reply to an earlier post on 28 Dec 2012 22:44:33 GMT
Last edited by the author on 28 Dec 2012 22:46:24 GMT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on 3 Jan 2013 07:25:49 GMT
When reading a book on my kindle the setting screen pops up continually a few seconds after I have turned the page. Does anyone else get this?

In reply to an earlier post on 5 Jan 2013 00:35:31 GMT
R Newman says:
Hi, did you resolve this problem? I have the same bug :< It feels like the touch-screen digitiser isn't shielded enough. Can I ask which charger you are using? The digitiser died on my KF too, so I hope it's not a duff charger...

Posted on 5 Jan 2013 20:10:23 GMT
Is it common for the Kindle to get extremely warm that you can't touch it after continued use.

Posted on 5 Jan 2013 20:14:19 GMT
Last edited by the author on 5 Jan 2013 20:14:38 GMT
ChrisJ says:
Which Kindle? For the e-ink Kindles, absolutely not normal.

Posted on 5 Jan 2013 21:58:54 GMT
T Straker says:
I seem to have had to charge my kindle fire hd at least 5 times already since Christmas, and I have not been using it a great deal. I charged it last night, and the night before and am charging it again now, I have only been reading! It is not as good as as my original kindle, which has a battery life that lasts forever, surely I should be getting more from my battery than this? I have been turning the power off as it does not go to sleep like my previous one, was going to pass original kindle on to a relative but feel I will be keeping it as a back up, especially for my hols.

Posted on 5 Jan 2013 23:12:26 GMT
Gothictwist says:
T Straker, thats normal for a fire. as its a tablet rather than a pure ereader it does have a much shorter battery life.

Gordon MccAmmon, overheating to that degree means its faulty. Definitely need to contact customer services to replace it. A fire or fire hd should never feel more than warm when under load.

alice-anne, if your able to use the internet, search google and post here youll be more than able tounderstand a kindle ereader or tablet. its really a rather user friendly device if you just want to use it within the amazon ecosystem

In reply to an earlier post on 6 Jan 2013 07:59:05 GMT
Denis Powell says:
My Fire HD, with a full charge, should give me around 12 hours of reading with Wireless off and the screen brightness set to less than half, but in that time it's highly unlikely that I wouldn't use it for something else.

A full charge will last less than 3 hours playing some games, but possibly as many as 20 listening to music or the radio with the screen off. With the sort of mixed use mine gets I'm getting, on average, 6 to 7 hours per charge but in practice plug it in whenever it's convenient to do so.

Posted on 6 Jan 2013 08:15:08 GMT
P. Mutton says:
Hi all, I have a Kindle fire hd and it keeps lagging between apps, it sometimes even stops working completely for a few seconds and closes the app and gives a message saying the app has stripped and needs to shut . any one got any ideas on what I can do to solve this?

Posted on 13 Jan 2013 10:19:01 GMT
S Tennant says:
kindle fire hd has stopped rotating from portrait to landscape anyone else had this issue or know a fix.

Posted on 13 Jan 2013 10:22:54 GMT
@Lagging - the apps are probably fighting the OS and slowly clogging it up. Do a refresh or restart and it should be right.

@Rotation - seems to be coming up a few times. Obviously not hit the Orientation lock (top left) of screen so hopefully it's again just some sloppy code in an app that locks it - try a refresh/restart.

Posted on 17 Jan 2013 17:29:04 GMT
Ok, so I got my Kindle in November, and until now it has been perfect... However, today it ran out of battery, when I put it on charge a message came up saying FASTBOOT KINDLE FIRE HD and it won't charge. When this message appears, the device has a black screen with orange writing and won't let me do anything. I hold down the off button and it turns off, however, when I go to turn it back on/attach it to the charger the message re appears... HELP?!

In reply to an earlier post on 17 Jan 2013 17:37:14 GMT
Denis Powell says:
Charlotte, you may need to charge it for a while using a mains charger.

It may be worth contacting Custtomer Services by clicking on Help at the top of this page, then the Contact Us button. Give them your telephone number and they'll phone you back in less than a minute.

Posted on 17 Jan 2013 18:41:47 GMT
S. Laundon says:
my fire hd is asking me to update Adobe but it is giving me a list of versions to choose from which one should I choose?

Posted on 17 Jan 2013 19:52:56 GMT
Leona Taylor says:
Does anyone know why all of a sudden today my kindle fire hd has the wrong time and wrong date but wont allow me to change them??? Only owned it less than a month, it was fine a little while ago and has changed all on its own!!

Posted on 18 Jan 2013 14:31:32 GMT
Has anyone else had issues with downloading apps. I have had mine under two weeks and yesterday had to contact Amazon due to it's refusal to let me download apps.I had to clear the App store data in settings to get it to work. The lady i spoke to said they had had a number of people contact them yesterday in regards to this. i hope it was an issue with the store and not my device. i have also noticed the BBC news app has started playing up, anyone else had this?

Posted on 19 Jan 2013 10:10:37 GMT
S. Whittaker says:
I bought My wife the Kindle fire hd for christmas. It works fine except when on web page and required to open items such as statements, states it is down loading and then fail's. I have sent same document from computer via kindle e mail and opens fine. Dioes any one have answer to this.
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Discussion in:  kindle discussion forum
Participants:  116
Total posts:  281
Initial post:  23 Dec 2012
Latest post:  28 May 2014

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