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Help! All my books have gone!


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Showing 1-18 of 18 posts in this discussion
Initial post: 18 Oct 2010 05:39:18 BDT
R. Green says:
Have been happily using my Kindle for a couple of weeks with no problem, this morning I turned it on as usual went to resume reading and everytime I press 'Home' to start it gives me 'My Clippings' page (whichis blank) I have tried every book (23) but hey are all the same - what has happend? What canI do to retrieve them?

In reply to an earlier post on 18 Oct 2010 06:56:59 BDT
SpooRancher says:
This sounds like a symptom that has happened to me and quite a few others on occasion - every book you try to open shows you a blank page, with the caption from the last one you read successfully.

Fear not, all your books are safe and well - it's just a bug in the software stopping you reading them.

You need to do a hard reset to put things right. Slide the power button to the right and hold it there for a s-l-o-w count of 20 (actually, for at least 15 seconds). You'll see the screen flash once or twice, and it will go blank.

Then release the power button, and flick it to the right for a normal switch-on. Make sure you see the green light on the power button flash to confirm the Kindle is now on.

Nothing will happen for a short while, but that's normal. You'll see the screen flashing a bit, then the reboot progress bar will show and things will move. After about 30 seconds the Kindle will have restarted, and your books are back!

If you have problems in this procedure, or you're not sure and would prefer some real-time help, phone Amazon support - they are exceedingly helpful and friendly.

Posted on 18 Oct 2010 08:24:59 BDT
Damaskcat says:
You can also go to settings then menu then restart - the answer to this problem is in the troubleshooting section of the manual

In reply to an earlier post on 21 Oct 2010 20:28:09 BDT
Thank you SpooRancher only got my Kindle today couldnt read my books just kept going on my clippings, OH NO this was so helpfull phew sorted in couple of minutes. Regards Catherine

In reply to an earlier post on 22 Oct 2010 22:29:36 BDT
Robert Ford says:
Robert Ford says:
My books would not display, I was getting frantic then I found your advice for retrieving them and hay presto they have returned.
Thanks.

Posted on 23 Oct 2010 08:45:31 BDT
Highwayman says:
It might be worth mentioning here that it is bad practice to have anything on your kindle that you don't have somewhere else. All your Amazon books are stored at Amazon which is nice but if you have downloaded books from other sites I suggest a copy on your PC/memory stick/cd will save possible unhappiness later. This might be obvious to many.

Posted on 23 Oct 2010 09:40:07 BDT
CC. says:
I'm not being flippant, but did you download 'The Book Thief' by any chance??

Posted on 23 Oct 2010 09:58:50 BDT
Bibilofilia says:
ROFL

Posted on 30 Mar 2011 21:28:29 BDT
Oooh glad I saw this discussion my books have all decided to archive themselves, I've just reset and they're all coming back now...phew.

Posted on 30 Mar 2011 21:36:31 BDT
Cate1976 says:
Need to back up the couple of books I got from smashwords to my external hard drive.

Posted on 30 Mar 2011 23:39:41 BDT
Ann says:
And then back up your files on your computer as that is as likely to fail as the kindle.

Posted on 1 Apr 2011 21:55:10 BDT
Deb says:
Just used these tips. Just got back of holiday and all my screen was blank. Thanks its worked.

Posted on 16 May 2011 21:27:27 BDT
hi i purchased a book on saturday went to archive and when i went to read later it was not in the archive and has now vannished.please advise

Posted on 16 May 2011 21:36:04 BDT
Last edited by the author on 16 May 2011 21:36:25 BDT
J. H says:
Just send it again from "manage my kindle"
(Or do a hard reset)
x

Posted on 17 May 2011 15:12:42 BDT
[Deleted by Amazon on 24 May 2011 10:40:58 BDT]

In reply to an earlier post on 21 Jun 2014 10:00:00 BDT
I LOVE YOU SPOORANCHER!!! I had bought 2 new books to read on vacation and had just settled into a seat at Amsterdam airport to begin one of them--i could see the fellow next to me had a much larger Kindle than mine, and thought how i like the litte 'guy' I have...THEN I got a message saying the book i was trying to open belonged to another registered user and that I had to download it from my archive if i wanted to read it, and when i tried that i got the same message AND it deleted the book totally from my Kindle! I just now found your solution and tried it even though the problem described wasn't what was 'ailing' my Kindle--it worked like a charm!!! SO grateful!! Thanks!

Posted on 25 Aug 2014 15:05:41 BDT
Mel says:
I need your help! Recently when I buy a kindle book it appears on my Iphone and not my Kindle! Any idea?

In reply to an earlier post on 25 Aug 2014 15:24:56 BDT
Denis Powell says:
Is your IPhone registered to the same Amazon account as your Kindle? Have you checked? Is the book compatible with your Kindle, not all Kindle books are compatible with all devices - check the Product page.

If the answers are all yes, go to Manage Your Kindle, locate the book and send it to your Kindle.
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Discussion in:  kindle discussion forum
Participants:  18
Total posts:  18
Initial post:  18 Oct 2010
Latest post:  25 Aug 2014

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