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kindle repair policy


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Showing 1-25 of 81 posts in this discussion
Initial post: 9 Oct 2012 17:23:55 BDT
i was gifted a kindle and it failed with a frozen screen just out of the 1 yr warranty. it is Kindle / Amazon's policy NOT to repair kindles outside warranty, this must be the worse customer service ever. What it means is that your item is good only for 365 days, but fear not Kindle make a wonderful offer to let you BUY a replacement......

In reply to an earlier post on 9 Oct 2012 17:28:04 BDT
kelp bed says:
Someone on here posts occasionally and offers a repair. They charge around 50-60..

Posted on 9 Oct 2012 17:35:19 BDT
Last edited by the author on 9 Oct 2012 17:35:38 BDT
During the 1 Year warranty, depending on the Circumstances, you are entitled to a Refund or Repair or Replacement.

In your circumstance, you cannot get a Refund because it's outside of the 30 days return period.
You cannot get a Repair, because the company does not own or have a dedicated repair service.

You cannot get a FREE Replacement BUT as you are outside your warranty period they have offered you a replacement at reduced price.

1 year warranty coverage does not mean the Item will last 365 days. I'm very sure there are lots of Kindles that have lasted 100 days if not 20 days.

Because the house phone has a warranty of 1 year does not mean it will last 1 year even though I've now had it for 3 years :).

In reply to an earlier post on 9 Oct 2012 18:01:39 BDT
Clagg says:
Kindles generally cannot be repaired as such because there are few serviceable parts.

So . . .You're annoyed that they DO stick to the one year warranty and that they offer a discount on you buying a replacement? (which no manufacturer of any other consumer item offers - ever)

How about you being the worst customer ever? I'd agree with that if I had a vote.

In reply to an earlier post on 10 Oct 2012 08:50:29 BDT
Damaskcat says:
That's what the one year warranty says - you will have a working Kindle to use for 365 days - after that you have to buy a new one if it goes wrong. This is the same with most consumer goods. Why would you expect a free replacement after 365 days? In fact you can't expect anything after the end of the warranty period but Amazon usualy offer you a reduced price replacement - if you're polite to them - which seems like a pretty good deal to me.

Posted on 10 Oct 2012 09:14:30 BDT
CBRetriever says:
(KINDLE FORUM PRO)
it's kinda the same with cell phones, toasters, microwave ovens, etc - the days of repair shops for small electronics are pretty much over

In reply to an earlier post on 10 Oct 2012 09:27:37 BDT
Sarah O says:
Can you imagine trying to get your toaster repaired?

In reply to an earlier post on 10 Oct 2012 09:32:56 BDT
CBRetriever says:
(KINDLE FORUM PRO)
People used to - they'd even get irons repaired and electric razors

of course this was before "the disposable culture" existed

In reply to an earlier post on 10 Oct 2012 09:43:06 BDT
BeeJayTee says:
I'm trying hard.

In reply to an earlier post on 10 Oct 2012 09:46:10 BDT
Sarah O says:
When you call up the repair shop, and explain the issue, do they laugh or genuinely try to help? I have a theory that working for the general public repairing things turns you into a soulless monster, based on experience trying to get a washer repairman to come out and LOOK at the problem

In reply to an earlier post on 10 Oct 2012 10:45:52 BDT
Damaskcat says:
I have nothing but praise for the washing machine repair man who came out and fixed my old Zanussi washer/dryer - I described the symptoms he turned up the next day with the right part and fixed it in half an hour.

In reply to an earlier post on 10 Oct 2012 10:47:47 BDT
Damaskcat says:
You can still repair irons if it's just the flex - but you have to do it yourself. My toaster is a Dualit and you can get spare parts for those - but again you'll probably have to fit them yourself.

In reply to an earlier post on 10 Oct 2012 11:36:22 BDT
Denis Powell says:
Damaskcat, I've been using unifit.co.uk for spares for a little while as many of my kitchen gadgets and cookware are "foreign" and they seem to stock almost everything. It's not my intention to promote them as such but my dealings with them have been trouble free. A number of companies sell their Vacuum Cleaner bags.

In reply to an earlier post on 10 Oct 2012 11:40:45 BDT
Damaskcat says:
It's amazing what you can get on the internet! I've bought new sheleves for my fridge/freezer a while back - possibly from the same company as the name rings a bell.

In reply to an earlier post on 14 Oct 2012 13:50:01 BDT
I would expect to be able to get my kindle repaired not necessariy under warranty. Why should you pay for something that cannot be repaired. It is not sold as a disposable item. My kindle was a present and has just broken (the screen) after about a year and ahlf. I am devastated that it appears I cannot get it repaired and will not buy another one. Books are cheaper as they do not break.

In reply to an earlier post on 14 Oct 2012 13:54:58 BDT
Damaskcat says:
I think you will find that many small electronic gadgets cannot be repaired these days - or it is uneconomic to have them repaired which is not quite the same thing. If you search this forum you will find there are people out there who will replace the screen for about 50-60. You may want to investigate them and see if that's what you want. On the other hand you can buy a new Kindle for 69 - with a 12 month warranty and optional extended warranty.

Posted on 14 Oct 2012 13:55:50 BDT
Colin.R says:
I think that the simple answer here is, pay the 30 quid and get a 3 year warranty.

In reply to an earlier post on 14 Oct 2012 13:59:02 BDT
S. Reason says:
I think you'll find most things in your kitchen are not repairable either.

You may well be able to get your kindle repaired, the only fact here is that Amazon don't organise it.

In reply to an earlier post on 18 Oct 2012 08:45:31 BDT
C. Halliwell says:
Hi, I am trying to organise something with Amazon to offer a repair service for Kindles but so far, trying to speak to the right person has been difficult. Through this forum, many people have contacted us and we have successfully repaired their Kindle's for them. Not everyone wants to part with something that they like and feel they don't want or need the next version. This is especially relevant if they have the more expensive 3G versions or have invested in an expensive cover. REO will continue to try and contact Amazon in the coming weeks, to see if we can organise something official, in the meantime, please take a look at our website where you will find the information you need to get your Kindle repaired. www.reotech.co.uk - info@reotech.co.uk - 0845 299 6333

In reply to an earlier post on 18 Oct 2012 09:46:15 BDT
Denis Powell says:
Florence what you say will be true for many but it's not universal. If I add the cost of a new Paperwhite (109) to the that of the last 20 ebooks I purchased, for which there are paperback versions available, the total comes to 198.69. The paperbacks alone would cost 202.20 so if I had to replace the device every 20 books I'd still be spending less than buying paperbacks alone. Now I know that we don't all buy the same books so your experience will be different to mine but it's usual for an ebook to cost less than the paper version so most people will either spend less or get more books for their money.

Add to those savings the many excellent free or low priced ebooks - I've recently acquired a number of James Herbert ebooks for 20p each - and I wouldn't be without my Kindle. I bought my first ereader as I found the font size in most paper books to small to read comfortably so being able to buy more books for my money as a result has been an unexpected but significant bonus.

In reply to an earlier post on 19 Oct 2012 15:53:56 BDT
Terry says:
You miss one point and that is the value of physically having a book that can be passed on to other people over and over , there is no such value when you buy a kindle book

In reply to an earlier post on 19 Oct 2012 16:03:23 BDT
CBRetriever says:
(KINDLE FORUM PRO)
but with the kindle, I don't have to get rid of all my books I've accumulated every time I move or leave them behind - I still have them no matter where I go

cleaning my house out of books and trying to get my belongings down to 3 storage rooms would have been way easier when I left the US, if I didn't have to sort through all the books and decide what to keep and what to donate/toss (and the thrift shops were not happy to get all those books either)

Posted on 16 Nov 2012 01:22:27 GMT
the charge point on my kindle will not take charge connection and wont charge could this be repaired or is it a case of buying a new one

Posted on 16 Nov 2012 03:20:44 GMT
Last edited by the author on 16 Nov 2012 03:33:36 GMT
K. A. Newton says:
I have been told that sometimes if you plug your Kindle into a lap top with the USB lead that it can cause something to happen that will start a charge again. Does your Kindle show a yellow light at all or none. Leave it plugged into the laptop for a while.

By the way, you could try different USB sockets on your laptop. I have recently discovered one of the three on mine has more power than the others. I once had an older laptop with three sockets but one was not connected inside the laptop. Just a thought.

Take it off charge and you can try a reset - that is push the starter button or slide the starter thing and hold in for not less than 20 seconds - release and put the kindle down and walk away for a while and see if anything develops.

While you are waiting you can look through the threads on here and see if anyone else has same problem.

Switch on - is it working.

You could try another charge but on the mains this time. Does it have a yellow light at all. Yellow means it is charging.

If not,

Then try another reset but this time hold the button in for just over 30 seconds and release.
leave to stand for a bit, same above.

Try it again.

Plug Kindle into mains for a charge, Is the Kindle light coming on.

Think seriously could it be your charger plug, could someone have dropped the plug. Do you know anyone else with a Kindle that you could borrow a charger off just to try.

Otherwise ring Customer Service and see what they suggest.

Meanwhile. All your books are still on your Archive at Amazon - you have not lost them.

Posted on 16 Nov 2012 03:28:27 GMT
K. A. Newton says:
You could also search the discussions on the forum by entering brief details, (Kindle not charging - would be ok) and clicking GO.
I'd go back to the page with the list of threads for this so it will search all the Kindle forum not just this thread.

Good luck
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Discussion in:  kindle discussion forum
Participants:  33
Total posts:  81
Initial post:  9 Oct 2012
Latest post:  25 Feb 2014

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