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Poor Paperwhite Battery Life (not indexing)


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Showing 1-25 of 48 posts in this discussion
Initial post: 19 Mar 2014 16:05:46 GMT
Tricky says:
My brand new paperwhite battery lasts less than 2 days, and that's not using it at all.

I leave it in aeroplane mode (ie: wifi off), with the light set at 7, in standby mode. I check it the next day (less than 24 hours later) and the battery is down to almost half. By the second day (less than 48 hours) it's almost flat. And that's not using it at all, I only check the battery level once per day.

I read about all the problems to do with 'indexing' and it getting stuck ect before I actually received it. So when I put some books on I actually put 20 on, waited for them to index, then added another 20 and did the same. I now have 72 books on, all of which have been indexed. It's not stuck indexing any of them as I've searched for a daft word, like 'zxxcvcxz' as instructed on the net.

I have used a different charger & cable. I have went into the menu and selected 'reset' which then wipes it clean, then re-added some books (using the above method). I have held in the button for 19 seconds which causes it to wipe clean as well, then re-added books again. I have left the kindle inside the (official) leather cover, and also out of the cover. I've tried different power sockets, and I've even charged it in a different house. Nothing works.

This is my second Kindle Paperwhite in less than 2 weeks. The first one had the same problem. If I can't get this resolved then this one is going back as well and I won't be replacing it.

Does anyone have any idea at all what could be causing this? It's driving me around the bend.

Thanks

Richie

In reply to an earlier post on 19 Mar 2014 16:33:15 GMT
Damaskcat says:
Updates perhaps? You would have had Wi-Fi on to download books and it could have downloaded the updates while you were doing that and then installed them while it was in sleep mode.

Out of curiosity - why haven't you used it to read on?

I'm sure Amazon will keep sending you replacements until you are happy but don't forget that battery life tends to be shorter when the battery is new.

Posted on 19 Mar 2014 16:42:28 GMT
Tricky says:
Thanks for the reply.

I transferred 69 of the books over using my computer & the USB cable, the other 3 books were purchases from Amazon which I did download. But then immediately switched the wifi off.

I haven't used it to read on yet as I wanted to see if the battery only lasted 2 days like my first one, so I'm "testing" it I suppose.

Before I transferred the books over I fully charged it and left it for 3 days. I checked the battery level each day and after the 3rd day the battery level has barely moved, if at all. Then I put it in the proper leather case and left it a further 3 days. Again, the battery barely moved.

The problems start after I've transferred books over for some reason.

The battery life could be shorter when new, but less than 48hrs, with wifi turned off and the screen set at 7, not being used at all? That's a bit too short isn't it? Imagine if I were to try and read a book, the battery would last maybe half an hour!

It's just not right, and it's doing my head in.

In reply to an earlier post on 19 Mar 2014 17:02:43 GMT
Last edited by the author on 19 Mar 2014 17:04:37 GMT
Damaskcat says:
What format are the books you transferred by USB and have you actually checked that you can open them and read them?

Have you tried downloading the Amazon books and then leaving it for a couple of days?

In reply to an earlier post on 19 Mar 2014 17:07:42 GMT
Last edited by the author on 19 Mar 2014 17:10:38 GMT
Tricky says:
They are mostly .mobi files, with just a few .txt files. I tried to open one of the text files and a few of the mobi files and they worked fine.

I did also have 10 pdf's on as well, but I deleted those this afternoon, then fully charged the kindle again. I'll check the battery again tomorrow to see if it's made any difference. (I tried 3 of the pdf's and they worked).

Edit: Sorry, just noticed your last line. No I haven't tried this. But, to be honest, an ereader that will only read 'amazon purchased' books is no good to me.

My previous kindle was one of the ones with the keyboard along the bottom and that worked fine with exactly the same books. In fact, it had 407 books on and had no trouble.

In reply to an earlier post on 19 Mar 2014 17:09:36 GMT
Damaskcat says:
I was wondering whether some of the files from elsewhere might be causing a problem -which was why I suggested putting the Amazon books on there and seeing what happened.

PDFs - especially if large have been reported as causing a problem for some - though not battery problems.

Posted on 19 Mar 2014 17:50:29 GMT
Tricky says:
I've fully charged the battery again and removed the pdf's. I'll check the battery level again tomorrow and if it's still dropping charge rapidly then I'll send it back and get a refund.

In reply to an earlier post on 19 Mar 2014 17:54:47 GMT
Damaskcat says:
I suspect it's the files you are putting on it which are causing the problem - not the device itself.

In reply to an earlier post on 19 Mar 2014 18:09:25 GMT
Tricky says:
Yeah, I agree. Especially seeing as without any of 'my' books on the battery is excellent. But as soon as I put my books on it goes haywire. But they're just mobi & txt files, which index fine, so I don't know why this should happen. And why hasn't it happened to anyone else?

In reply to an earlier post on 19 Mar 2014 18:36:26 GMT
Damaskcat says:
It may just be one file.

In reply to an earlier post on 19 Mar 2014 18:40:24 GMT
Tricky says:
Haha...that would be a nightmare. I have 407 books to put on there. Imagine putting them on 1 at a time, then leaving the kindle overnight to see if that's the 'problem file'. It'd take me about 13 months, cos the dodgy one is sure to be the last one I put on. Haha.

Posted on 19 Mar 2014 19:20:50 GMT
You could put small batches on, that at least would be a bit quicker than one at a time and narrow it down to x books

In reply to an earlier post on 19 Mar 2014 19:29:54 GMT
Damaskcat says:
I wasn't suggesting one at a time!

In reply to an earlier post on 19 Mar 2014 19:35:42 GMT
Tricky says:
I'd rather just go back to the 'non paperwhite' kindle, at least I know it didn't have a problem with anything I put on it.

In reply to an earlier post on 20 Mar 2014 08:21:34 GMT
Damaskcat says:
Your choice :-) I prefer to read books on my Paperwhite - and my other Kindles rather than worry about checking how long the battery lasts! I just charge when convenient.

In reply to an earlier post on 20 Mar 2014 09:03:32 GMT
CBRetriever says:
did you do the search for All Text and not All Items

it's important to do that as this guy found out: "my problem was a "stuck in indexing" issue with no Amazon-provided instructions on how to accurately check for the presence of such an issue, either on their troubleshooting page or in these forums... because Amazon had changed the selections required to show that information (searching for "All Text" instead of "My Items") without bothering to make a note of it, leading me to falsely believe I didn't have a stuck in indexing issue when in fact I did."

Posted on 20 Mar 2014 11:24:06 GMT
Tricky says:
I would love the opportunity to read books on my paperwhite. And I would love to able to have the luxury of not having to check how long the battery lasts. But a battery that drains to zero, in less than 2 days without being used at all, isn't very good at all, and certainly isn't 'as described' or fit for purpose. I can only imagine that if I were to actually read a book then it'd need charging daily. And that isn't convenient I'm afraid. As mentioned earlier I'll go back to a 'normal' kindle, one I *know* actually works with every file I throw at it.

I've just checked the battery there now, 17hrs after fully charging it, and it's less than a quarter full. That's after not using it at all. It's going back.

Yeah I searched for all text. As soon as I put 20 books on I'd do a search and it would not find my 'made up' word, but would say there was 20 books not indexed. I'd wait 5mins, do another search and it'd say 17 books not indexed ect. I'd keep doing that until they were all indexed then add 20 more books. If any weren't indexed after approximately an hour then I'd remove them and leave them off.

Posted on 20 Mar 2014 11:39:30 GMT
Loopy Lou says:
Definitely seems to be something wrong, Ive had my paperwhite over a year now and use daily for at least 1 to 2 hours travelling to and from work and I tend to charge it on a Friday night once a week but there is barely a dint in the battery life, Ive gone 3 weeks without charging it and still good to go

In reply to an earlier post on 20 Mar 2014 11:49:22 GMT
CBRetriever says:
good, then you do definitely have a problem with your kindle - the person in the thread on .com was searching My Items and thus not finding books that weren't indexed and when he did, he found over 600 unindexed

so contact Customer Service

In reply to an earlier post on 20 Mar 2014 11:57:01 GMT
Tricky says:
Does anyone here ever add their own books, such as mobi's?

Just wondering whether I've gotten 2 duff kindle's in a row, or it's a problem with these types of files.

In reply to an earlier post on 20 Mar 2014 11:59:00 GMT
Last edited by the author on 20 Mar 2014 12:00:07 GMT
Damaskcat says:
Yes - I've had books from Project Gutenberg and other sources and I regularly have e-books e-mailed to my Kindle from NetGalley.com. I've also e-mailed my own documents to it which means Amazon convert them and back them up on my account. I have never had any problems with any of those.

I suspect it's a problem with the files you are putting on it.

In reply to an earlier post on 20 Mar 2014 12:04:42 GMT
Last edited by the author on 20 Mar 2014 12:05:02 GMT
CBRetriever says:
the guy mentioned above was having a problem with .txt files and he found they were OK after he did the convert method mentioned by Damaskcat

I put mobi files on mine all the time

but one thing to look out for, is to not fill it too full - yes, it claims 1100 book capacity but most people find performance degrades after about 500

and oh, I keep wireless off unless I need it

Posted on 20 Mar 2014 12:05:17 GMT
Tricky says:
I thought it could've been a problem with the files I'm putting on as well. But, these exact same files (and 335 more of them) were on my Kindle Keyboard for a long time without any impact on battery life at all, bar normal usage.

So, to me, that suggests a problem with the paperwhite software and the way it 'handles' these files.

In reply to an earlier post on 20 Mar 2014 12:06:39 GMT
Damaskcat says:
Sorry - I missed that.

In reply to an earlier post on 20 Mar 2014 12:07:05 GMT
Tricky says:
I've never had more than 500 on and currently have 72 on. Wifi has remained off during my tests.
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Discussion in:  kindle discussion forum
Participants:  12
Total posts:  48
Initial post:  19 Mar 2014
Latest post:  22 Sep 2014

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