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have had 5 kindles!!!


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Showing 1-25 of 123 posts in this discussion
Initial post: 9 Jul 2012 15:32:10 BDT
i have had 5 kindles go wrong on me the last one lasted 1 day!!!!!! have been told i can have recon one or 80% of my money back!! the customer service people are generally very helpful but i have just been kept waiting on hold 5 times in 1 conversation!!! and got no where!! i am really disappointed in kindle

Posted on 9 Jul 2012 15:33:56 BDT
Damaskcat says:
When did you frst buy a Kindle and what faults have they had?

Posted on 9 Jul 2012 15:37:51 BDT
Knightmare says:
Customer Services at Amazon are usually very helpful, but after getting through 5 Kindles you surely cannot expect to get another one for nothing! Having one break on you is unfortunate, two is unlucky, three or more and you must be doing something wrong. I have had my Kindle for well over a year, it travels everywhere with me, has been dropped on several occasions, had both water and cat-worming medicine spilt on it on separate occasions and still works fine. They really are not that fragile.

Posted on 9 Jul 2012 15:40:39 BDT
BeeJayTee says:
So, compared to how your kindle has been treated, what do you think PJC may have done?

Posted on 9 Jul 2012 15:43:14 BDT
Knightmare says:
I haven't got a clue...would storing it near something magnetic affect it do you think?

Posted on 9 Jul 2012 16:55:04 BDT
MS says:
Utter rubbish. 5 faulty = you are causing it. No way you can have that many faults by normal use. 1 fault unlucky, 2 faults very unlucky, three faults someone up there hates you, but 5? are you using a brick on the touch screen? or a hammer to turn pages?

Posted on 9 Jul 2012 17:00:00 BDT
masai mara says:
What are the faults?

In reply to an earlier post on 9 Jul 2012 17:07:17 BDT
Brian says:
Crikey , Mrs P , is your house a kindle no go zone , or summat? :)

In reply to an earlier post on 9 Jul 2012 17:10:58 BDT
[Deleted by Amazon on 8 Mar 2013 08:58:41 GMT]

In reply to an earlier post on 9 Jul 2012 17:21:52 BDT
Brian says:
Love your profile pic mate , those Mr Men books, are pitched at just about my level!

In reply to an earlier post on 9 Jul 2012 17:26:35 BDT
[Deleted by Amazon on 8 Mar 2013 08:58:44 GMT]

In reply to an earlier post on 9 Jul 2012 17:29:47 BDT
Brian says:
There's worse things to be likened to.

Posted on 9 Jul 2012 17:41:10 BDT
MS says:
Kelp I just have a built in BS detector. I'm not one of those people who believe some of the rubbish on here. I've had my kindle fault free since Christmas 2010. And this poster has 5 faulty ones. I find that impossible to believe. Think its a wind up or an attempt to discredit the kindle. Complete tosh sorry.

In reply to an earlier post on 9 Jul 2012 17:45:17 BDT
[Deleted by Amazon on 8 Mar 2013 08:58:46 GMT]

In reply to an earlier post on 9 Jul 2012 17:50:43 BDT
[Deleted by Amazon on 8 Mar 2013 09:13:31 GMT]

Posted on 9 Jul 2012 17:51:33 BDT
i had the 1st 1 for 3months then the pic dissapeared the 2nd one lasted 3 days the 3rd didnt even turn on when charged!the 4th lasted the longest 7 mnths until completely froze and the 5th arrived on friday i charged it up and lasted 8hrs!!"!!!! its not touch screen its one with keyboard that they are not replacing anymore wonder why that is!!!! it is kept either on bedside cabinet or coffee table does not get mistreated and i have NEVER had amazon get in touch saying that any of the faults are my doing! seeing as tho i dnt have them long enough to do anything to them!
im pleased for those taht have had no worries with there kindles wish it was a wind up!!!

Posted on 9 Jul 2012 17:53:50 BDT
masai mara says:
Have two kindles, one is over 14 months old. that is the KK3
Not had the slightest problem with either of them..

In reply to an earlier post on 9 Jul 2012 17:54:57 BDT
may 2010 lasted few months then half pic disappered that was replaced as diagnosed as munufactures fault, they sent new one that didnt last a week 3rd didnt even turn on and fourth lasted 7mnth thought id cracked it very happy only for it to die on holiday and 5th arrived fri and froze completely on sunday! when it works its great just want it to last a lot longer

In reply to an earlier post on 9 Jul 2012 17:56:47 BDT
i agree customer service very helpful but they keep sending reconditioned ones out that dont last, i treated my kindles with respect as i do my books im gutted but will still get a different one hope that works for longer

In reply to an earlier post on 9 Jul 2012 17:57:59 BDT
[Deleted by Amazon on 8 Mar 2013 08:58:47 GMT]

In reply to an earlier post on 9 Jul 2012 17:59:53 BDT
[Deleted by Amazon on 8 Mar 2013 08:58:48 GMT]

In reply to an earlier post on 9 Jul 2012 18:08:47 BDT
mo says:
I'm almost frightened to say, but surprisingly I have had no issues with mine. I have taken it abroad numerous times, reading it on beaches, around swimming pools, in very hot sun. I read it in the bath, and it has been splashed quite a bit!! Usually, I am the one who is unlucky with new things, so I feel rather smug.
I know. That surely means mine will break down later.

In reply to an earlier post on 9 Jul 2012 18:13:23 BDT
Knightmare says:
Well I hope that you are more successful with your next Kindle, I don't know what I would do without mine now!

In reply to an earlier post on 9 Jul 2012 18:18:00 BDT
J. H says:
All replacements are reconditioned models unless within the first 30 days.

In reply to an earlier post on 9 Jul 2012 18:26:33 BDT
Denis Powell says:
Kelp, basically Amazon have to replace for the first 6 months after the original purchase date but after that, to get a new one, you have to prove that the fault was there at the time of purchase. A refurbished replacement(s) provided after the first 6 months only has to work until the end of the first 12 months after the original purchase date. You can ask for a refund but Amazon are allowed to take into account the use you've had from the device. At least, that's my understanding.

Amazon are offering a further replacement or an 80% refund. How fair that is might be debatable but I believe they're acting within the law. The circumstances in this case seem to be exceptional so if I were the OP I'd probably approach Trading Standards to see what they say. With 5 breakdowns perhaps Amazon can be pursuaded to cough up the extra 20% as a goodwill gesture. The OP could then buy one of the newer models which appear to be more reliable.
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Discussion in:  kindle discussion forum
Participants:  35
Total posts:  123
Initial post:  9 Jul 2012
Latest post:  14 Jul 2012

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