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Amazon "Manage Your Kindle" page - Problem


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Showing 1-18 of 18 posts in this discussion
Initial post: 13 Apr 2011 23:50:32 BDT
I've tried to connect to the "Manage Your Kindle" page tonight, and all I get is the "Loading, please wait" message in all the boxes.
This is irrespective of whether my Kindle is connected or not.

Firewall checked and allows Amazon through, I can connect and log-in to Amazon's site OK, but no joy in connected to my Kindle related pages.

Any hints or advice please?

Posted on 14 Apr 2011 00:16:07 BDT
Highwayman says:
Just went to manage kindle page no problem. Have you ever successfully been there?

Posted on 14 Apr 2011 02:12:27 BDT
Last edited by the author on 14 Apr 2011 08:55:54 BDT
Could it be a browser problem? When I use Opera the 'Manage My Kindle' page doesn't load (ETA: well the page does but none of the info in the boxes does) but it's okay when using either Firefox or Safari.

Posted on 14 Apr 2011 08:36:55 BDT
Colin says:
It's fine with Chrome as well.

Posted on 14 Apr 2011 09:03:05 BDT
Damaskcat says:
Fine with Internet Explorer as well.

Posted on 14 Apr 2011 09:14:43 BDT
I just tried it with IE6 from my work PC on the US site and it hung the browser. Had to terminate from task manager. Twice. Seems to be a problem there.

Posted on 14 Apr 2011 10:40:12 BDT
Thanks guys. This morning I cleared out cookies in both Opera and IE9 to no satisfaction. Installed Google Chrome and surprise - I managed to connect with the "Manage My Kindle" page without problem.

As both versions of Opera and IE are 'new', I suspect that is where the problem lies as I've not had a problem with previous versions.

Posted on 14 Apr 2011 10:52:27 BDT
Last edited by the author on 14 Apr 2011 11:09:53 BDT
Izzy says:
Given that you've just installed IE9, open the browser, click on the tools icon, select 'internet options' then the 'advanced' tab and click on the 'Reset' button - this will reset the browser settings to default... depending on the settings you were using with the previous version of IE, some don't seem to carry over well. I had issues when I went to IE9 (couldn't download books or music, was fine downloading .exe though for some reason!) but the magic reset sorted everything out. After that, just go back into the internet option and change to settings to what you want, there won't be any more issues. Having said that, some sites designed for older browser don't display properly in IE9 in which case clicking the compatibility button at the top will fix it (I've had no problems with the Manage my Kindle page on IE9 though)

Posted on 14 Apr 2011 11:00:52 BDT
Alien Girl says:
Izzy, you're very clever

Posted on 14 Apr 2011 11:11:54 BDT
Izzy says:
I would say that I just know where some useful bits are! But I'll take the compliment anyway, thanks Davina :D

Posted on 14 Apr 2011 11:28:56 BDT
Thanks Izzy, your trick worked a treat ;-)

Posted on 14 Apr 2011 11:40:02 BDT
JW says:
As a long-term Opera user, I've done some digging on this and have an answer. The problem with 'Manage my Kindle' is that Amazon uses some code to try to detect which browser is being used, and changes the page accordingly. That should result in a page that works in each browser. However they haven't implemented this very well and so present Opera with a page that it cannot process. The only way I've found to make this work is to make Opera lie to Amazon and claim that it is Internet Explorer. To do that, you right-click on an Amazon page, select 'Edit Site Preferences...' and then the 'Network' tab. In the 'Browser Identification' section pick 'Mask as Internet Explorer' (on a Mac) or 'Masquerade as Internet Explorer' (on Windows).

That also makes other bits of Amazon look a lot better in Opera, so is well worth doing - even though it makes Amazon think very few Opera users are accessing their site.

I have emailed Amazon about this, because the fault is theirs and it is not a problem with Opera. I've explained about having to tell Opera to pretend to be IE, and politely asked them to look at their site in Opera and think about removing or correcting that browser check. Effectively Amazon's web people have decided that Opera can't display the standard version of 'Manage my Kindle' and so they give it a different version - which happens to be completely broken. After four automated replies that effectively said "we've not forgotten about your message" they then forgot about my message. :o)

If anyone else would like to let Amazon know that their browser detection (or 'sniffing') is sending Opera users to a broken page, and that the IE one works fine if the trick above is used, I'd be very grateful.

John

Posted on 14 Apr 2011 14:31:55 BDT
Well John (JW), I've followed your instructions and I'm pleased to say I've got a positive result - Thank You :-).

I've contacted Amazon highlighting the problem, and I suggest that all who use Opera do the same!

If Amazon are aware, and won't do something about the problem, may I suggest both your post, and that of Izzy, be placed on the forum under "Workarounds for Opera Users" / "Workarounds for Internet Explorer Users", respectively?

Thanks again.

In reply to an earlier post on 15 Apr 2011 10:18:52 BDT
JW says:
I'm glad to help a fellow Opera user. :o)

Thanks for letting Amazon know as well. Hopefully a few more such comments will help them improve the website for users of different browsers.

Posted on 9 May 2011 08:49:10 BDT
@JW Thanks, works fine here too. Hope Opera will get a better support, it's still the fastest browser for me.

In reply to an earlier post on 6 Jul 2011 14:36:15 BDT
Thanks for the 'Reset' headsup. I had the same problem and that fixed it for me. IE9 did not carry the settings over very well.

Posted on 9 Aug 2011 12:38:21 BDT
Doctor B says:
I'd prefer to identify the problem setting rather than reset & have to reconfigure IE, especially as i don't get this problem on other sites.
In the mean-time, i'm using firefox to manage my kindle.

Posted on 12 Aug 2014 23:55:29 BDT
Last edited by the author on 12 Aug 2014 23:56:30 BDT
K. A. Newton says:
I have not had access to my Manage your Kindle for about two and a half days.

I rang CS who said to download another browser but Fire Fox made no difference.

I rang CS again today and they said to download Google Chrome - I did but it did not make any difference - they said to delete contents of temp folders etc etc. made no difference.

CS suggested it might be all the Kindles I have - he deregistered one for me and cloud reader but I found cloud reader was still on later. They seemed think it was the browser but the same thing was happening with my Kindle Fire.

Anyway it is back to normal now and working with explorer once again.
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Discussion in:  kindle discussion forum
Participants:  13
Total posts:  18
Initial post:  13 Apr 2011
Latest post:  12 Aug 2014

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