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Customer Discussions > kindle discussion forum

remove kindle software


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Showing 1-11 of 11 posts in this discussion
Initial post: 11 Apr 2014 21:01:46 BDT
I have lost control of my kindle for PC: it wont let me update or doload because it says I already have it on my computer. I want to start again.

Posted on 11 Apr 2014 21:23:33 BDT
Petercb says:
Uninstall it from Control Panel - then install Kindle for PC and download your books again from the cloud

In reply to an earlier post on 11 Apr 2014 21:36:44 BDT
Thank you but it does no show on my control

Posted on 11 Apr 2014 21:50:40 BDT
Petercb says:
Should show as Amazon Kindle for PC

Posted on 11 Apr 2014 22:07:17 BDT
Thanks again but there is no reference to Kindle anywhere - partly because I have made great efforts to remove it so that I could restart afresh.

Posted on 11 Apr 2014 22:30:04 BDT
Martyn says:
Two suggestions - no idea if either will work:

Go to manage your devices and deregister your kindle for pc there.

Run CCleaner or similar to tidy up you registry.

In reply to an earlier post on 12 Apr 2014 11:23:10 BDT
Thank you for your work on my behalf. In the meantime I have done what I should have done much earlier: asked Customer Service - who put me on the right lines immediately!

In reply to an earlier post on 12 Apr 2014 15:26:53 BDT
ChrisJ says:
Which were?? Just in case anyone else has the same problem...

In reply to an earlier post on 12 Apr 2014 21:26:15 BDT
I explained my problem and they gave me a web address and instructions on what to do thereafter. Simple! I would recommend that this service should be used by anyone in Kindle difficulty.

In reply to an earlier post on 12 Apr 2014 22:23:55 BDT
What web address?

Posted on 13 Apr 2014 15:22:09 BDT
I don't remember. I just followed directions and clicked on the blue address. Anyway, I would refer any one in trouble to contact the Amazon(Kindle) Help site.
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This discussion

Discussion in:  kindle discussion forum
Participants:  5
Total posts:  11
Initial post:  11 Apr 2014
Latest post:  13 Apr 2014

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