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My KIndle will not connect to the wifi


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Showing 1-25 of 57 posts in this discussion
Initial post: 21 Apr 2014 17:46:40 BDT
Suddenly my Kindle is not showing any wifi networks available, though it has always connected to it until four days ago, and the router is on and working.

What am I supposed to do?

Posted on 21 Apr 2014 17:49:30 BDT
ChrisJ says:
Restart the Kindle. Hold the power button in while slowly counting to at least 20 seconds.
Reboot the router.

In reply to an earlier post on 21 Apr 2014 17:58:12 BDT
Thank you, I have tried that and it didn't make any difference.

Posted on 21 Apr 2014 18:05:48 BDT
It is still showing 'Available Wifi Networks (0)' but the router is working.

In reply to an earlier post on 21 Apr 2014 18:07:20 BDT
Steven says:
from what you've posted, I'm assuming other devices work ok on your internet? i.e. you've definitely been able to rule out the router as the problem?

In reply to an earlier post on 21 Apr 2014 18:36:27 BDT
Yes, everything else is fine, the router is working.

Posted on 21 Apr 2014 19:47:32 BDT
ChrisJ says:
Which Kindle?
What protocol is the router using? B+G works, N may not.
Which channel is the router using? 6-11 work, others do not.

In reply to an earlier post on 21 Apr 2014 20:57:49 BDT
essercizi says:
Worth checking I agree, but as the OP says it was working until four days ago, it's unlikely to be the protocol or channel, unless someone else has changed it without his/her knowledge. It could be that the Kindle has developed a fault, so it'd be worth contacting Amazon CS who should be able to resolve it.

As for the "6-11" channel thing, that seems to have been repeated variously in the forum of late, but isn't true. Yes, channels 12 and above don't work with Kindle, or at least didn't work with earlier models, anyway - but most equipment would normally default to a channel between 1 and 11 anyway (partly because channels 12 and above aren't normally permitted in the US), so it's rarely an issue unless someone has been fiddling with the router settings. Secondly, any channel between 1 and 11 is perfectly Ok and should work with a Kindle (though of course, you may need to select one that doesn't have too much interference from neighbours' WiFi networks). I'm using channel 1 at the moment without any problems.
I've no idea who started the suggestion that channels 1-5 wouldn't work, but it seems to be one of those urban myths that's been repeated but simply isn't true.

In reply to an earlier post on 21 Apr 2014 22:05:32 BDT
How do you contact Amazon CS?

In reply to an earlier post on 21 Apr 2014 22:13:13 BDT
DaveyH says:
"How do you contact Amazon CS?"

Click Help top or bottom of any amazon.co.uk page and then use the Contact Us button.

In reply to an earlier post on 22 Apr 2014 08:08:54 BDT
Damaskcat says:
Channel 4 works as well - or at least it does on my router.

Posted on 22 Apr 2014 08:28:29 BDT
When I received my latest paperwhite it would not connect to the router but all other equipment did. I was advised by Amazon CS to reboot the router by switching off and removing plug from wall. This did not work. However, when I left the router switched on and rebooted via the reboot button on the back of the router it finally worked.

The router is from Sky.

Posted on 22 Apr 2014 09:10:33 BDT
I have a Virgin Media router, any suggestions as to how I might be able to connect to that again, it was fine until four days ago and connected automatically each day?

In reply to an earlier post on 22 Apr 2014 09:12:51 BDT
Bawmer says:
I'm convinced that in the majority of these cases it's a problem with the router rather than the Kindle, even when other connected devices are happily working. A router reset should be the first port of call IMHO.

In reply to an earlier post on 22 Apr 2014 09:42:55 BDT
ChrisJ says:
Steps to try... After EACH step, check to see if it is working...

Router reboot.
Router check for latest updates.
Kindle restart (20 second hold on the power button).
Kindle and forget the network.
Kindle restart (20 second hold on the power button).
Kindle re-connect to the network and enter the correct passwords.
Kindle reset to Factory Default Conditions and re-enter the CORRECT WiFi passwords.
Contact Amazon Customer Services.

In reply to an earlier post on 22 Apr 2014 10:17:55 BDT
Thank you, I am have done that but the Kindle is still showing no available Wifi Networks.

Posted on 22 Apr 2014 16:15:34 BDT
If you reset to Factory Default Settings, surely you lose everything that you have loaded onto the Kindle.

In reply to an earlier post on 22 Apr 2014 16:19:35 BDT
No it is not, Mums Kindle worked fine both at her home and mine, after multiple reboots
still insists 'no wifi' available.

In reply to an earlier post on 22 Apr 2014 16:45:46 BDT
Bawmer says:
Yes you lose the content but once you register back to the original account everything is in the cloud to download again.

In reply to an earlier post on 22 Apr 2014 16:48:39 BDT
Last edited by the author on 22 Apr 2014 16:49:09 BDT
Bawmer says:
Chrisj's procedure above is a very practical one. If you've worked your way through that without success then contact amazon cs.

In reply to an earlier post on 22 Apr 2014 16:49:47 BDT
For the purpose of helping others who may read this thread.
Yes a FACTORY DEFAULT RESTORE means that all documents, etc. downloaded to the device are removed from the device.
Yes a FACTORY DEFAULT RESTORE means you will need to go find your wi-fi connection again and type in the password which is actually the Key and which is case sensitive and with those glasses it's no wonder you can not read the blessed thing.
Yes the Factory DEFAULT RESTORE means you will probably need to connect/register your device to your CORRECT Amazon account - and it really is amazing just how many idiots at this point just type in random letters that are nearly but not quite their actual Amazon account details and then wonder why they can not find their books.

And Yes - once you have done all taht you may have to download from the cloud via your wi-fi one or two books to read. Any of your books already in your library are of course still in your library ready to download again for free at no additional cost or charge. gratis.

In reply to an earlier post on 23 Apr 2014 23:40:43 BDT
How do you get hold of Amazon's customer service? I am elsewhere now and it is still showing no wifi networks on the Kindle.

Posted on 23 Apr 2014 23:48:40 BDT
If I go ahead ahead with a Reset to Factory Defaults, how do you download everything again from the cloud?

In reply to an earlier post on 24 Apr 2014 00:01:15 BDT
The same way you did the first time. Tap things to download them.

In reply to an earlier post on 24 Apr 2014 18:05:14 BDT
Still not quite clear as it was some time ago.
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Discussion in:  kindle discussion forum
Participants:  15
Total posts:  57
Initial post:  21 Apr 2014
Latest post:  9 May 2014

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